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Windows 7: BSOD when undocking laptop

18 Jun 2015   #1
kma1717

Windows 7 Enterprise 32 bit
 
 
BSOD when undocking laptop

Hi,

I work in the helpdesk and am having trouble resolving an issue for a co-worker. I asked him to best describe the issue and here is his response....

"I will undock it from my desk, close the lid,take it to a meeting where itís left undocked and unplugged, open the lid, anditíll bluescreen within a few minutes of the screen coming back up"

Its a Lenovo T430 running Windows 7 (32 bit) and SP1. There is no minidump folder in the Windows directory (I followed the tutorial on how to create one but it still doesnt create one). I ran the System Update and updated the drivers that were available. I am not sure what else to try here.

I have had past success resolving issues by getting help from the gurus on here, so if you might have a suggestion on what to try, please let me know. Any help is greatly appreciated.

Thanks,
Kevin


My System SpecsSystem Spec
.
22 Jun 2015   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello Kevin mate it seems like that machine has a real problem if it is not giving up those dump files.

If you haven't already can you run these for starters

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html< if necessary include the /f and /r in the command line as per Option2
then these if no go

http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/

ADW download from bleeping computerdelete any rubbish found with the malware scans

(with ADW ifyou are running Kaspersky it will throw it up as malware just overrideKaspersky by ignoring it or disabling it for the duration of the scan)
My System SpecsSystem Spec
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 BSOD when undocking laptop




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