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Windows 7: BSOD frequently and very slow laptop

18 Jun 2015   #1
epe50

windows 7 home premium 32bit
 
 
BSOD frequently and very slow laptop

my laptop is very slow for some time now and i frequently get bsod. ive tried troubleshooting but cant figure out what is wrong. i have followed your instructions about bsod and have the details that are needed.


My System SpecsSystem Spec
.
18 Jun 2015   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome epe mate please first do these
System Info - See Your System Specs

Dump Files - Configure Windows to Create on BSOD


Blue Screen of Death (BSOD) Posting Instructions

There is other stuff to do but these first as we ware working in the dark here.
My System SpecsSystem Spec
19 Jun 2015   #3
epe50

windows 7 home premium 32bit
 
 

ive uploaded the dm log collector file
My System SpecsSystem Spec
.

19 Jun 2015   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello epe sorry late reply now in the dump there are or seems to be issues with the CPU and one fro chrome.exe which I ma not sure is about .
So please run Speccy anyway and post back the temps for starters https://www.piriform.com/speccy
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 86473024, Address of the WHEA_ERROR_RECORD structure.
Arg3: b6000000, High order 32-bits of the MCi_STATUS value.
Arg4: 00010015, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------

BUGCHECK_STR:  0x124_AuthenticAMD
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
CURRENT_IRQL:  1f
ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
STACK_TEXT:  
83578d2c 83429fcd 00000124 00000000 86473024 nt!KeBugCheckEx+0x1e
83578d68 835246ec 864f46a9 86473024 834ca130 hal!HalBugCheckSystem+0xab
83578d98 8342a27f 86473ea8 83437e40 00000000 nt!WheaReportHwError+0x230
83578eac 8342a371 86473ea8 86473ef8 00000000 hal!HalpMcaReportError+0x3b
83578ed0 8342a5dd 00000000 86473ef8 83578ff0 hal!HalpMceHandler+0x8b
83578ee0 834205f5 00000000 00000000 00000000 hal!HalpHandleMachineCheck+0x3b
83578ff0 8341d261 00000000 801e1000 00000000 hal!HalpMcaExceptionHandler+0x87
83578ff0 00000000 00000000 801e1000 00000000 hal!HalpMcaExceptionHandlerWrapper+0x89

STACK_COMMAND:  kb
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: AuthenticAMD
IMAGE_NAME:  AuthenticAMD
DEBUG_FLR_IMAGE_TIMESTAMP:  0
IMAGE_VERSION:  
FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_TLB
BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_TLB
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:0x124_authenticamd_processor_tlb
FAILURE_ID_HASH:  {577a9b4c-6a3b-1ebf-1603-d910408323f0}
Followup: MachineOwner
---------
0: kd> lmvm AuthenticAMD
start    end        module name
My System SpecsSystem Spec
19 Jun 2015   #5
epe50

windows 7 home premium 32bit
 
 

done
My System SpecsSystem Spec
19 Jun 2015   #6
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Sorry mate it will not let me open that so try this and post the snip back (I find it by far and away the best at sending pics of readouts or screens in general.
How to Use the Snipping Tool in Vista I keep mine pinned to the task bar because I do a lot of snipping to show folks what I mean but the choice is yours.
My System SpecsSystem Spec
20 Jun 2015   #7
epe50

windows 7 home premium 32bit
 
 

not sure if this is what u want, kind of lost
My System SpecsSystem Spec
20 Jun 2015   #8
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Something very wrong with the temps mate and I cannot see why it has not given the CPU temp?? the motherboard is probably the highest temp I have ever seen and the graphics chip it is just about on melt down. The drive temp is also way too high for a drive, and if these are in idle then you have a real problem with cooling.

Please check out all the air vent holes you can see and also the cooling fan and the cooling "rad" - see my ditty,nand I would be doing this ASAP!!

CLEANING A LAPTOP FAN& COOLER RAD

The thing you do is toturn over the laptop and shine a very bright light into the air intake aperture(you will see the fan there) and then while doing that look at the outlet venton the end of the laptop you should see the light quite clearly shining throughthe cooling " radiator" if not - it is clogged and will need cleaningas will probably the fan opening.

You can do this byblowing it out using a compressed air can in short bursts.

BUT ONE WORD OF WARNING DO NOT blow the air into the fan opening withoutinserting say a plastic rod or large cable tie to stop the fan from spinning asthe air blast will spin the fan at a very high speed that it is not designed totake and may wreck the bearing!!

To clean the slots in the radiator use a pipecleaner or one of those craft covered wire sticks - they are referred to aschinelle sticks - see pic. But do be very careful not to be overly heavy handedyou will find it might take a second or two or a few minutes to clear theheavier build ups.
My System SpecsSystem Spec
20 Jun 2015   #9
epe50

windows 7 home premium 32bit
 
 

ok thank you so much for your help i ll do it immediately, keep in mind that for the last two years i have bought a fan and always have the laptop on it
My System SpecsSystem Spec
20 Jun 2015   #10
epe50

windows 7 home premium 32bit
 
 

these are the new results, is the temp still too high? ( i had cleaned the fan the first time i got bsod, but i didnt clean the exit, did it now the temp fell immediately)
My System SpecsSystem Spec
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