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Windows 7: BSOD was weekly, now daily, ntoskrnl.exe+748c0

18 Jun 2015   #1
uwharrie

Windows 7 Professional, 64 bit
 
 
BSOD was weekly, now daily, ntoskrnl.exe+748c0

I have had a persistent problem with BSODs for several months with this laptop. Reloaded system from the factory Windows system files on drive Q about 3 months ago. Really didn't help. Problem is getting more frequent, was maybe once a week, now getting closer to daily. Been doing battery pull before rebooting. Attempting to run a system repair is unsuccessful.

Bug Check Codes 0x00000124,0xc000021a, 0x0000003b
Crash Addresses ntoskrnl.exe+748c0, ntoskrnl.exe+72a40

Read the "how to post BSOD request" instructions.
Attached DM Log Collector zip file
thanks, uwharrie


My System SpecsSystem Spec
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19 Jun 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
It is very urgent to check this file in this issue.


Also uninstall Google Chrome for the time being till the issue becomes better; because Chrome contributes to 0x124 BSODs, and there is a chance for the same in your case too.
My System SpecsSystem Spec
19 Jun 2015   #3
uwharrie

Windows 7 Professional, 64 bit
 
 

Thanks! Attached MSINFO32.zip. Uninstalled Google Chrome. Got another BSOD ntoskrnl.exe+748c0 doing a restart after uninstalling Chrome.
My System SpecsSystem Spec
.

20 Jun 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

I would suggest you to keep away from Google Chrome at this time. Because we have seen the stop 0x124 is caused by solely Google Chrome in a number of cases. And there is a fair chance (not absolute possibility though) that Chrome is causing it for you too.

Completely uninstall Google Chrome for the time being. Use any other browser that you may like. Firefox, Opera, IE, anything. See how it goes.

If the issue continues even with the other browsers in the same way, we will definitely need to go for deeper troubleshooting.
My System SpecsSystem Spec
20 Jun 2015   #5
uwharrie

Windows 7 Professional, 64 bit
 
 

Deinstalled Google Chrome with Revo Uninstaller Free, using advanced mode. Then manually trashed the remaining Google folder in Program Files (x86). We will see what happens. Thanks
My System SpecsSystem Spec
23 Jun 2015   #6
uwharrie

Windows 7 Professional, 64 bit
 
 

BSOD is back. 0xc000021a, ntoskrnl.exe+748c0. Happened when trying to do a restart after system had been running about 24 hrs. Goggle Chrome had been previously completely uninstalled with Revo Uninstaller Free, using advanced mode. Then manually trashed the remaining Google folder in Program Files (x86). Thanks uwharrie
My System SpecsSystem Spec
23 Jun 2015   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by uwharrie View Post
BSOD is back. 0xc000021a, ntoskrnl.exe+748c0. Happened when trying to do a restart after system had been running about 24 hrs. Goggle Chrome had been previously completely uninstalled with Revo Uninstaller Free, using advanced mode. Then manually trashed the remaining Google folder in Program Files (x86). Thanks uwharrie
We were concerned for chrome for bugcheck code 0x124. 0x21A is a total different thing. For its origin and possible solutions, read here: BSOD Index
My System SpecsSystem Spec
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 BSOD was weekly, now daily, ntoskrnl.exe+748c0




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