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Windows 7: Requesthelp for another win7 BSOD

09 Nov 2009   #1

Windows 7
Requesthelp for another win7 BSOD

Since installing win 7 a week ago, I've had two BSOD's. For both, under the event viewer it states "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." In one of the crashes that is what it was doing but in the other I was in the middle of something and not shutting down. When I was running XP, about once a month, I'd get a BSOD of which MS replied there was a problem with my network interface. I updated the driver but it didn't solve the problem. This time under win 7, the crashes state nothing about a network problem. I've uploaded the mini dumps from both crashes

I have an Athlon 64 X2 6000 with 4 Gigs of RAM. Thanks for any help.

My System SpecsSystem Spec
09 Nov 2009   #2

7600.20510 x86


0x3B caused by the Cinema Now service by Roxio. Whatever that is, remove it.

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [E:\Temp\Rar$DI00.156\110909-41371-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`0285b000 PsLoadedModuleList = 0xfffff800`02a98e50
Debug session time: Mon Nov  9 06:05:23.978 2009 (GMT-5)
System Uptime: 1 days 15:58:55.556
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff800028b986e, fffff880064afeb0, 0}

Probably caused by : ntkrnlmp.exe ( nt!ExDeleteResourceLite+ce )

Followup: MachineOwner

1: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

An exception happened while executing a system service routine.
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800028b986e, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff880064afeb0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

fffff800`028b986e 488908          mov     qword ptr [rax],rcx

CONTEXT:  fffff880064afeb0 -- (.cxr 0xfffff880064afeb0)
rax=0006000006000000 rbx=fffffa800401e3a0 rcx=0000000b00000000
rdx=fffff880009e6180 rsi=fffff8a001c25b48 rdi=fffff8a00fc28440
rip=fffff800028b986e rsp=fffff880064b0890 rbp=fffff8a001c25b40
 r8=0000000000000001  r9=0000000000000090 r10=fffff8000285b000
r11=00000000000005dc r12=0000000000000000 r13=fffffa80064f3b30
r14=fffffa80064f3c00 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
fffff800`028b986e 488908          mov     qword ptr [rax],rcx ds:002b:00060000`06000000=????????????????
Resetting default scope




PROCESS_NAME:  CinemaNowSvc.e


LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff800028b986e

fffff880`064b0890 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ExDeleteResourceLite+0xce

fffff800`028b986e 488908          mov     qword ptr [rax],rcx


SYMBOL_NAME:  nt!ExDeleteResourceLite+ce

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  ntkrnlmp.exe


STACK_COMMAND:  .cxr 0xfffff880064afeb0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!ExDeleteResourceLite+ce

BUCKET_ID:  X64_0x3B_nt!ExDeleteResourceLite+ce

Followup: MachineOwner
My System SpecsSystem Spec
09 Nov 2009   #3

Windows 7

Thank you for the quick reply. That would probably be the second BSOD as I believe Roxio Creator 10 was not installed during the first one.

I don't know how or what tools you used to garner this information but why can't Microsoft do the same thing in the error reporting?
My System SpecsSystem Spec


 Requesthelp for another win7 BSOD

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