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Windows 7: BSOD while using Google chorme, halmacpi.dll+ef3f error

19 Jun 2015   #1
rikimarumal

windows 7 ultimate 32bit
 
 
BSOD while using Google chorme, halmacpi.dll+ef3f error

Dear all,

My computer keeps on BSOD while surfing the web using google chorme/torch and sometimes on idle, after did some research i've re installed my graphic cards driver, but it still keeps on BSOD on a frequent times, attach dump on it.

please advice thank you very much.

riki


My System SpecsSystem Spec
.
19 Jun 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats including stop 0x124 BSODs.
Code:
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack and Update Center - Microsoft Windows

Report us for any further BSOD after installing service pack 1.
____________________________________________________________
Code:
BugCheck 124, {0, 863a9024, b6000000, 10015}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------
My System SpecsSystem Spec
21 Jun 2015   #3
rikimarumal

windows 7 ultimate 32bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats including stop 0x124 BSODs.
Code:
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack and Update Center - Microsoft Windows

Report us for any further BSOD after installing service pack 1.
____________________________________________________________
Code:
BugCheck 124, {0, 863a9024, b6000000, 10015}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------

hi, i've already installed sp 1, and the bsod is keep on occurring
as attach is the dump file, please assist
My System SpecsSystem Spec
.

21 Jun 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Well, stop 0x124 is mainly a hardware related issue. But which exact hardware component is causing the issue is never very clear in the crash dumps. So it will/may require hardware tests and probable replacements. Will be able to continue with it? If you are confident, let us know, we will proceed with the hardware tests. But if you think that you may not be able to do the hardware things yourself (yes, it is hard for laptops), better you take it to a technician for hardware testing.

In the mean time, let us know two things.

1. If you dont use the Torch Browser, does it still BSOD? Uninstall Torch, use Firefox or IE and let us know.

2. Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .
My System SpecsSystem Spec
22 Jun 2015   #5
rikimarumal

windows 7 ultimate 32bit
 
 

hi Arc,

thanks for your feedback. for your info,
1. the bsod happen on random times, for example when the computer was on idle mode it will goes bsod as well.
2. please find the attcach speccy file, the computer temp was on 60c, i've think the temp was too high as i have never test my temp before.
My System SpecsSystem Spec
22 Jun 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

60 degrees is the temp that is at the danger level. It may tent to increase anyhow which is enough to cause a BSOD.

To control the heat, there are two ways. First, the most effective way .... to open the laptop, apply new thermal paste to the heatsneak, clean the fan grills and air vents.

Second, get a cooler pad.

If you dont have a high level of expertise on laptop hardware, the first way may leave a complete broken laptop. So dont try it yourself, get it done.
My System SpecsSystem Spec
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 BSOD while using Google chorme, halmacpi.dll+ef3f error




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