BSOD while shutting down computer

SarahP · 19 Jun 2015

Last night, as always I closed programs and went to shut down my computer and all the sudden it crashed and gave me a blue screen - my first blue screen ever after having this computer for almost five years.

I cannot open the dump file as it needs to be encrypted or something and I cannot access the sysdata.xml, as access was denied, even I gave myself full control permission.

I do have the problem signature and the information and I am hoping someone can tell me the cause of the BSOD:

Code:

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    2057

Additional information about the problem:
  BCCode:    c2
  BCP1:    0000000000000007
  BCP2:    000000000000109B
  BCP3:    0000000004070005
  BCP4:    FFFFFA800A8A2380
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1

Files that help describe the problem:
  C:\Windows\Minidump\061815-36972-01.dmp
  C:\Users\Sarah\AppData\Local\Temp\WER-97750-0.sysdata.xml

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EDIT: I have uploaded my dump file if anyone can view it for me.

Thanks in advance!

**Pauly** · 19 Jun 2015

Hi, just had a look at your dump file and it is pretty generic, 0xC2 error blaming ndis.sys (a network driver) for the crash.
This could possibly be an erroneous blue screen and may not appear again, its not unheard of to get a random crash.
As a precaution I would run a virus/malware scan as sometimes rogue software can attempt to disguise under this name

If you receive any more errors or would like to dig a bit deeper please have a read of Blue Screen of Death (BSOD) Posting Instructions and upload the requested files which will give us the info we need to look into it a bit more