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Windows 7: BSOD during normal browsing activity, BCCode: 1e, Local ID: 1033

20 Jun 2015   #1
Antinaka

Windows 7 home Premium 64 bit
 
 
BSOD during normal browsing activity, BCCode: 1e, Local ID: 1033

I was working on charts (I'm a transcriber) and I was using my office's VPN and using Remote Desktop connection when I got this error after about an hour of using the program. This activity isn't very strenuous.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\062015-16473-01.dmp
C:\Users\Cados\AppData\Local\Temp\WER-18408-0.sysdata.xml

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Edit: I got a second bluescreen within 1-2 hrs after receiving the first one.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\062015-18626-01.dmp
C:\Users\Cados\AppData\Local\Temp\WER-20186-0.sysdata.xml

Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


My System SpecsSystem Spec
.
20 Jun 2015   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello, Antinaka and welcome to the forums. You have a fairly unusual problem, which I will try to help you with. A typical dump file will name one driver as the cause. Yours are very different. All 3 of your dump files are the same.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1E, {0, 0, 0, 0}
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Unable to load image \SystemRoot\system32\DRIVERS\asahci64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for asahci64.sys
*** ERROR: Module load completed but symbols could not be loaded for asahci64.sys
Unable to load image \SystemRoot\system32\DRIVERS\mv91cons.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for mv91cons.sys
*** ERROR: Module load completed but symbols could not be loaded for mv91cons.sys
*** WARNING: Unable to verify timestamp for mvs91xx.sys
*** ERROR: Module load completed but symbols could not be loaded for mvs91xx.sys
Unable to load image \SystemRoot\system32\DRIVERS\mvxxmm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for mvxxmm.sys
*** ERROR: Module load completed but symbols could not be loaded for mvxxmm.sys
Unable to load image \SystemRoot\system32\drivers\N360x64\1507000.00B\SYMDS64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMDS64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMDS64.SYS
*** WARNING: Unable to verify timestamp for amdxata.sys
*** ERROR: Module load completed but symbols could not be loaded for amdxata.sys
Unable to load image \SystemRoot\system32\drivers\N360x64\1507000.00B\SYMEFA64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEFA64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEFA64.SYS
Unable to load image \SystemRoot\system32\DRIVERS\iaStorF.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStorF.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorF.sys
Unable to load image \SystemRoot\System32\Drivers\spldr.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for spldr.sys
*** ERROR: Module load completed but symbols could not be loaded for spldr.sys
Unable to load image \SystemRoot\system32\DRIVERS\asmtxhci.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for asmtxhci.sys
*** ERROR: Module load completed but symbols could not be loaded for asmtxhci.sys
Unable to load image \SystemRoot\system32\drivers\N360x64\1507000.00B\Ironx64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Ironx64.SYS
*** ERROR: Module load completed but symbols could not be loaded for Ironx64.SYS
Unable to load image \SystemRoot\System32\Drivers\dump_iaStorA.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dump_iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for dump_iaStorA.sys
Unable to load image \SystemRoot\system32\drivers\N360x64\1507000.00B\ccSetx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ccSetx64.sys
*** ERROR: Module load completed but symbols could not be loaded for ccSetx64.sys
Unable to load image \SystemRoot\system32\DRIVERS\SymIMv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SymIMv.sys
*** ERROR: Module load completed but symbols could not be loaded for SymIMv.sys
Unable to load image \SystemRoot\System32\Drivers\N360x64\1507000.00B\SYMNETS.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
Unable to load image \??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
Unable to load image \SystemRoot\system32\drivers\N360x64\1507000.00B\SRTSPX64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SRTSPX64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPX64.SYS
Unable to load image \??\C:\Program Files (x86)\Norton 360\NortonData\21.6.0.32\Definitions\IPSDefs\20150619.001\IDSvia64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for IDSvia64.sys
*** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
Unable to load image \??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for eeCtrl64.sys
*** ERROR: Module load completed but symbols could not be loaded for eeCtrl64.sys
Unable to load image \??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for EraserUtilRebootDrv.sys
*** ERROR: Module load completed but symbols could not be loaded for EraserUtilRebootDrv.sys
Unable to load image \??\C:\Program Files (x86)\Norton 360\NortonData\21.6.0.32\Definitions\BASHDefs\20150602.001\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
Unable to load image \??\C:\Windows\system32\drivers\RzDxgk.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RzDxgk.sys
*** ERROR: Module load completed but symbols could not be loaded for RzDxgk.sys
Unable to load image \SystemRoot\system32\drivers\drmk.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for drmk.sys
*** ERROR: Module load completed but symbols could not be loaded for drmk.sys
Unable to load image \SystemRoot\system32\drivers\dvdfab.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dvdfab.sys
*** ERROR: Module load completed but symbols could not be loaded for dvdfab.sys
Unable to load image \SystemRoot\system32\drivers\cmudaxp.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for cmudaxp.sys
*** ERROR: Module load completed but symbols could not be loaded for cmudaxp.sys
Unable to load image \SystemRoot\system32\DRIVERS\e1c62x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for e1c62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1c62x64.sys
Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Unable to load image \SystemRoot\system32\DRIVERS\HECIx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for HECIx64.sys
*** ERROR: Module load completed but symbols could not be loaded for HECIx64.sys
Unable to load image \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for GEARAspiWDM.sys
*** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys
Unable to load image \SystemRoot\system32\DRIVERS\asmthub3.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for asmthub3.sys
*** ERROR: Module load completed but symbols could not be loaded for asmthub3.sys
Unable to load image \SystemRoot\system32\DRIVERS\lvuvc64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for lvuvc64.sys
*** ERROR: Module load completed but symbols could not be loaded for lvuvc64.sys
Unable to load image \SystemRoot\system32\DRIVERS\lvrs64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for lvrs64.sys
*** ERROR: Module load completed but symbols could not be loaded for lvrs64.sys
Unable to load image \SystemRoot\system32\DRIVERS\rzmpos.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for rzmpos.sys
*** ERROR: Module load completed but symbols could not be loaded for rzmpos.sys
Unable to load image \SystemRoot\system32\DRIVERS\rzendpt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for rzendpt.sys
*** ERROR: Module load completed but symbols could not be loaded for rzendpt.sys
Unable to load image \SystemRoot\system32\DRIVERS\rzudd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for rzudd.sys
*** ERROR: Module load completed but symbols could not be loaded for rzudd.sys
Unable to load image \??\C:\Windows\system32\drivers\RzFilter.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RzFilter.sys
*** ERROR: Module load completed but symbols could not be loaded for RzFilter.sys
Unable to load image \??\C:\Windows\system32\drivers\npf.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for npf.sys
*** ERROR: Module load completed but symbols could not be loaded for npf.sys
Unable to load image \SystemRoot\system32\DRIVERS\A6210.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for A6210.sys
*** ERROR: Module load completed but symbols could not be loaded for A6210.sys
Unable to load image \SystemRoot\system32\DRIVERS\xusb21.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for xusb21.sys
*** ERROR: Module load completed but symbols could not be loaded for xusb21.sys
Unable to load image \SystemRoot\system32\drivers\peauth.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for peauth.sys
*** ERROR: Module load completed but symbols could not be loaded for peauth.sys
Unable to load image \??\C:\Windows\system32\drivers\rzpmgrk.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for rzpmgrk.sys
*** ERROR: Module load completed but symbols could not be loaded for rzpmgrk.sys
Unable to load image \??\C:\Windows\system32\drivers\rzpnk.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for rzpnk.sys
*** ERROR: Module load completed but symbols could not be loaded for rzpnk.sys
Unable to load image \SystemRoot\System32\Drivers\secdrv.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for secdrv.SYS
*** ERROR: Module load completed but symbols could not be loaded for secdrv.SYS
Unable to load image \??\C:\Program Files (x86)\MSI Afterburner\RTCore64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTCore64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTCore64.sys
Unable to load image \SystemRoot\System32\Drivers\N360x64\1507000.00B\SRTSP64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
Unable to load image \??\C:\Program Files (x86)\Norton 360\NortonData\21.6.0.32\Definitions\VirusDefs\20150620.002\EX64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for EX64.SYS
*** ERROR: Module load completed but symbols could not be loaded for EX64.SYS
Unable to load image \??\C:\Program Files (x86)\Norton 360\NortonData\21.6.0.32\Definitions\VirusDefs\20150620.002\ENG64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ENG64.SYS
*** ERROR: Module load completed but symbols could not be loaded for ENG64.SYS
Unable to load image \??\C:\Users\Cados\AppData\Local\Temp\cpuz138\cpuz138_x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for cpuz138_x64.sys
*** ERROR: Module load completed but symbols could not be loaded for cpuz138_x64.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
*** WARNING: Unable to verify checksum for TSDDD.dll
*** WARNING: Unable to verify checksum for cdd.dll
*** WARNING: Unable to verify checksum for ATMFD.DLL
*** ERROR: Module load completed but symbols could not be loaded for ATMFD.DLL
I am going to give you some suggestions and see if your experience improves.

Please note that those marked in red are for Norton Anti Virus, which is a know cause of BSODs. I would suggest you uninstall it and run the Norton removal tool https://support.norton.com/sp/en/us/...rProfile_en_us
Replace it with Microsoft Security Essentials Microsoft Security Essentials - Microsoft Windows, at least for the time being.

It should also be noted that several of those are Razor drivers which cause some people BSOD problems and others it doesn't.

Please go to Windows Updates and click on installed updates and search for KB3022345 and KB3068708. If you have them installed, please uninstall them. This will tell you how Windows Update - Uninstall an Update. If you find and uninstall them, watch for them to be scheduled to be install them again. When you see them, right click them and select hide. You should not have them any more.

Next, please open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.
My System SpecsSystem Spec
20 Jun 2015   #3
Antinaka

Windows 7 home Premium 64 bit
 
 

Thank you so much! I uninstalled Norton and the Windows Updates as you suggested. I also installed Malwarebytes to work with Microsoft Security Essentials. Is the combination of those two programs ok? If not is there an alternative Antivirus/ Malware protection that you recommend? I ran the scan and the verification was completed 100% with no integrity problems.
My System SpecsSystem Spec
.

20 Jun 2015   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Malwarebytes is a very good choice as long as you don't use the real time protection. Use it as an on demand scanner. That's good news about the system scanner. Let's wait and see how you fare now. If you get another BSOD, just upload the BSOD posting instructions again.
My System SpecsSystem Spec
20 Jun 2015   #5
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Steve are people having problems with Malwarebytes Premium with real time protection, (active)?
My System SpecsSystem Spec
20 Jun 2015   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Sometimes, but not always. The 'rule of thumb' has always been never run 2 real time AVs.
My System SpecsSystem Spec
21 Jun 2015   #7
Antinaka

Windows 7 home Premium 64 bit
 
 

I went to the Malwarebytes forum and the FAQ said to just put the Malwarebytes exe files in the exception list for Microsoft Security Essentials. Hopefully that help with any future issues.
My System SpecsSystem Spec
21 Jun 2015   #8
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

You can and should use Malwarebytes. I just recommend not running it as a real time anti virus. Use it as an on-demand anti malware. Let Security Essentials be the Real time anti virus and just manually run Malwarebytes once a week or how ever often you feel like running it. It is really not an anti virus anyway. It is an Anti Malware scanner. I also use Superantispyware (SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!) as an on demand scanner also. It is good for picking up tracking cookies and spyware.
My System SpecsSystem Spec
22 Jun 2015   #9
Antinaka

Windows 7 home Premium 64 bit
 
 

Uh oh.. I got the BSOD again!
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\062215-16395-01.dmp
C:\Users\Cados\AppData\Local\Temp\WER-18423-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
My System SpecsSystem Spec
22 Jun 2015   #10
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Please check for the 2 updates again and see if they were installed again. KB3022345 and KB3068708, if they are uninstall them again. Then watch Windows updates and look at which updates it wants to install. When you see those 2 listed again, right click them and select Hide.

Please also run the sfc scan again.

Check and make sure you have the latest firmware for your SSD and if you have a toolbox for it, check the Health and performance of it. Please run Check Disk on you Western Digital Drive. Disk Check

Please make sure you have the latest version of Direct X How to install the latest version of DirectX

Also please reinstall your graphics drivers using this method http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html
My System SpecsSystem Spec
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 BSOD during normal browsing activity, BCCode: 1e, Local ID: 1033




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