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Windows 7: random BSODs

20 Jun 2015   #1
kardanadam

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
random BSODs

Hi,

Last week i had a bsod which is not usual but i thought ok it might be an occasional one.
Then today i had several BSOD, first they occured while monitor was on sleep but the last one happened during playing a game. So i assume they are random.

I added the .dmp file, don't know if i had to add anything else or check something before posting here.

Would be glad if you could guide me to resolve my issue.


My System SpecsSystem Spec
.
20 Jun 2015   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello, kardanadam and welcome to the forums. Please run the BSOD Posting instructions Blue Screen of Death (BSOD) Posting Instructions I also need your system specs. This will help you.

Please fill out your System Specs

information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.


If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs.

It is difficult to determine the problem with one memory dump. Please make sure your computer is configured for Small Memory dumps, this will tell you how. Dump Files - Configure Windows to Create on BSOD Please see Option 2 #2

Your one dump file said

Code:
Use !analyze -v to get detailed debugging information.
BugCheck BE, {fffff88003d04580, 137c90121, fffff88009896f10, a}
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiSubmitCommandPacketToQueue+1d8 )
Followup: MachineOwner
Code:
fffff880`09896ea0  fffff880`04b960d0Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x3800d0
Which is your AMD Graphics driver. When we get your system specs we will know better how to advise you.

Also, please open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.
My System SpecsSystem Spec
21 Jun 2015   #3
kardanadam

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hello,

Thanks for the instructions. I've filled my specs as much as i can.

I ran a scan as you said. After doing 3 times, it still says" Windows Resource Protection found corrupt files but unable to fix some of them".
Also, i configured my pc for small memory dumps as explained at the link.

So, maybe i need to try updating my graphic card driver. Or should i wait till i get another BSOD?
My System SpecsSystem Spec
.

21 Jun 2015   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

You do need to update your Graphics card driver. I am going to give you some suggestions to help you. Please install only what you have to. The Graphics driver is all you really need.

I am going to give you some links that will help you get a good clean install and not have any drivers you don't need that will conflict with other drivers. Download a WHQL driver from Latest AMD Catalyst Video Driver for Windows 7 . Once you have them downloaded, uninstall you current driver from control panel. next clean up any left over drivers from following this tutorial Drivers - Clean Left over Files after Uninstalling and select only ATI Display Drivers. After you have done that and rebooted, install the new driver, only select custom install and install only what you have to. Very few people need most of what they include. You do not need the audio/HDMI drivers as you already have that in your Motherboard drivers. Unless there is some reason you need them, the only thing you really need is the Display Driver. This is your current Graphics Driver

Code:
atikmdag
start             end                 module name
fffff880`04816000 fffff880`053c9000   atikmdag   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Mon Apr 29 21:07:09 2013 (517F274D)
    CheckSum:         00B6397D
    ImageSize:        00BB3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Also, please go to Windows Update, click on installed updates and search for KB3022345 and KB3068708/ If you have them, please uninstall them. This will tell you how Windows Update - Uninstall an Update. After that watch the new updates and when it tries to install them again, right click the update before it installs and select hide.

After you have rebooted a couple of times, please run the sfc scan again.
My System SpecsSystem Spec
21 Jun 2015   #5
kardanadam

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Downloaded your first link but according the software i have already the latest driver. So i didn't download or uninstall any driver.

Next, uninstalled the windows updates you mentioned. Restarted PC 2 times, and then went for scan. This time it says "Windows Resource Protection did not find any integrity violations." This means my problem is resolved?
My System SpecsSystem Spec
21 Jun 2015   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Well, it means at least one problem solved. We will just have to wait and see if everything is running right now.
My System SpecsSystem Spec
09 Aug 2015   #7
kardanadam

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

After more than a month, BSODs started again yesterday. First it was while I was watching stream and browser(chrome) crashed, then after a while BSOD happened. Now it occurs even when starting my PC, and I have often browser crashes.

Also last time I disabled Windows to go to sleep as I had noticed BSODs occured when it sleeps.

I have added Log Collector's file.

Thank you
My System SpecsSystem Spec
09 Aug 2015   #8
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

kardanadam, please run the BSOD Posting Instructions again and upload the unedited zip folder here. There are files missing. Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
09 Aug 2015   #9
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Your dump file reads


Code:
Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff6fd4005b000, 0, fffff80002dc148b, 9}


Could not read faulting driver name
Probably caused by : rdyboost.sys ( rdyboost!B_TREE<unsigned long,ST_STORE<SMD_TRAITS>::_ST_REGION_ENTRY,4096,NP_CONTEXT>::BTreeNodeFree+13a )

Followup: MachineOwner

Please Uninstall Dameon tools.

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause of BSOD's.

1. Uninstall Daemon Tools.
2. Download the SPTD standalone installer and follow these steps:
- Double click the executable to open it
- Click the button shown below



If the button it is grayed out, as shown in the image, there is no more SPTD installation on your system, and you can just close the window.

Please run Seatools for DOS SeaTools for DOS and Windows - How to Use Or Data Lifeguard for DOS WD Support / Downloads / SATA & SAS / WD Black
My System SpecsSystem Spec
09 Aug 2015   #10
kardanadam

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank your for your reply, I didn't understand which image are you referring to?

Also, I did as the instructions and uploaded the folder without editing anything. Am I missing something?
My System SpecsSystem Spec
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