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#1
Blue & Black SODs during video stream
Hello everyone,
I would like to request some help with the blue and black screens of death I've been experiencing on my MSI GT60 laptop since the middle of May. Before May 16th, I only experienced 2 BSOD last year and within the past month I've experienced 10. I've tried figuring it out on my own, but I need assistance from people who are more apt in diagnosing BSODs, understanding the lingo of the WinDbg, and able to walk me through the fixes.
On May 15th, I downloaded an open source software called Kinovea to analyze videos of a person's walking gait. And it was after then I started seeing the BSODs. I uninstalled the program thinking it was taking up too much RAM and causing the crash (despite the 16GBs of RAM installed). Then I started experiencing a crash by streaming video online - via YouTube & Hulu. Then I thought maybe my graphics card was getting too hot, so I started to run my cooler boost when playing video, and it lasted a few days, but then the BSODs started up again. I haven't experienced any problems playing Skyrim or videos stored on my computer just those online.
At times, my computer will give me a black screen with a looping sound that ultimately sounds like a buzzing. During the blue screens, I would see "Driver Not Equal or Less Than" or something about a "Bad Pool". After either of these, I would do a hard reset.
I have run the "Windows Memory Diagnostic" and the "Windows Performance Recorder" tools, but came up with nothing. All of my drivers are up to date. I've read a little about stress tests, but not sure which I should perform. I do have WinDbg and was able to see the probable causes, i.e ndis.sys, tcpip.sys, nwifi.sys, and ntoskrnl.exe. However, I don't know where to go from here and need guidance. Any help is much appreciated!!
Also a small side note, at times my display would get horizontal lines and anything visible seemed to be echoed three times across the screen. I've attached a picture of this. It seems to be a random occurrence and lasts only 1 or 2 min. I've assumed it's my graphics card, but I don't know for certain.
Edit 6/22/15- Also, by monitoring with Speccy, I've noticed during idle my laptop's CPU's temp is typically 65-72 degrees Celsius. Is that normal for Intel i7 4700 processors?
Here are my specs of my computer (via Speccy):
OS: Windows 7 Ultimate 64bit
CPU: Intel Core i7 4700MQ @ 2.40GHz, and Haswell 22nm Technology
RAM: 16GB Single Channel DDR3 @ 797MHz
Motherboard: Micro-Star International Co., Ltd. MS-16F4 (Socket 0)
Graphics: Generic PnP Monitor (1920x1080@59Hz), Intel HD Graphics 4600 (MSI), and 3071MB NVIDIA GeForce GTX 770M (MSI)
Storage: 931GB Western Digitial SATA, and 232GB Samsung SSD 840 EVO
Optical Drive: HL-DT-ST DVDRAM GT90N ATA Device
Audio: Realtek High Definition Audio
Internet connected through Killer Wireless-N 1202 Network Adapter
Antivirus: Avast! Free Antivirus
If you need anymore information, please let me know.
Attachment 363244
Attachment 363245
Last edited by backporchp0et; 22 Jun 2015 at 13:17.