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Windows 7: BSOD When opening steam / on Netflix, error 0x0000007A

21 Jun 2015   #1
jj360live

Windows 7 Home Premium , 64 Bit
 
 
BSOD When opening steam / on Netflix, error 0x0000007A

Hey,
Recently my laptops been getting a BSoD when i try and do simple things, such as when i start Steam it will BSoD or even just watching Netflix. The error message i receive changes and is either that it stopped to prevent loss of Data or is 'KERNEL_DATA_INPAGE_ERROR'.
I've already tried a few things ie chkdsk , however i dont know how to check my dump file to figure out the exact root of my problem. When i try and attach my .dmp and XML documents about the crash it says i dont have administrative permissions to open the file...even though im on an admin account
Thanks in advance
Jack


My System SpecsSystem Spec
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21 Jun 2015   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

My System SpecsSystem Spec
21 Jun 2015   #3
jj360live

Windows 7 Home Premium , 64 Bit
 
 

Hope this is right!
My System SpecsSystem Spec
.

21 Jun 2015   #4
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

All of your dumps bar one are 0x7A and are pointing towards your hard drive having problems.
Code:
KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arguments:
Arg1: fffff6fc400063d0, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000009d, error status (normally i/o status code)
Arg3: 0000000010508860, current process (virtual address for lock type 3, or PTE)
Arg4: fffff88000c7a93c, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:
------------------


ERROR_CODE: (NTSTATUS) 0xc000009d - STATUS_DEVICE_NOT_CONNECTED

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR:  0x7a_c000009d

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
The other dump is a 0xF4 which is also blaming your hard drive.
Code:
PROCESS_OBJECT: fffffa8008014b10

IMAGE_NAME:  csrss.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: csrss

FAULTING_MODULE: 0000000000000000 

PROCESS_NAME:  csrss.exe

EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

BUGCHECK_STR:  0xF4_IOERR
Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use

Run chkdsk. Disk Check
My System SpecsSystem Spec
21 Jun 2015   #5
jj360live

Windows 7 Home Premium , 64 Bit
 
 

I installed it and ran the Short Drive Self Test, it says the test failed.
It passed the Short Generic
Long Generic is still running will post when it completes
As mentioned before i have run chkdsk, and it seems not to have worked.
My System SpecsSystem Spec
21 Jun 2015   #6
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

I'd start backing up your data and look into getting the hard drive replaced.
My System SpecsSystem Spec
21 Jun 2015   #7
jj360live

Windows 7 Home Premium , 64 Bit
 
 

You dont think it can be fixed? I appreciate the help someone was going to charge me 60 to essentially tell me this info lol
My System SpecsSystem Spec
21 Jun 2015   #8
jj360live

Windows 7 Home Premium , 64 Bit
 
 

In fitting fashion my laptop got a BSoD halfway through that Long test, going to look into getting a new laptop, its annoying because this will be the laptops third hard drive...feels like im keeping it on life support and maybe in the long run it would be cheaper to bite the bullet and buy a new laptop.
My System SpecsSystem Spec
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