Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD error 0x0000003b

21 Jun 2015   #1
TheMountain

Windows 7 Professional 64 bit
 
 
BSOD error 0x0000003b

I had a really nasty virus named Obfuscator.xz which forced me to do a total reset of my Windows. After the reset I started getting these BSOD and they seem to appear at random, 1-3 times a day.

Additional info, may be unrelated: After my last reinstall it took at least 1 minute to shut down my computer (normally takes about 5 s), and also took a lot of time to start it up. After I reinstalled my graphic card drivers the loading times seem to be back to normal.

Dump File : 062115-5194-01.dmp
Crash Time : 2015-06-21 18:51:46
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`0f2e52ec
Parameter 3 : fffff880`0ab8c950
Parameter 4 : 00000000`00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+b12ec
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+748c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062115-5194-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 278*744
Dump File Time : 2015-06-21 18:52:13
==================================================

My attempts to solve it:
-Total reset of Windows 2 times, repair Windows 1 time. Full driver update after each reset.
-Updated my drivers. Uninstalled graphic drivers, installed them again.
-Done this ram-test: RAM - Test with Memtest86+ -no errors
-Done this in Command Prompt: "sfc.exe /scannow" -no errors
-Performed full scan with various antivirus programs and found nothing suspicious.
- Tried to install this hotfix: https://support.microsoft.com/en-us/...932&kbln=en-us. I can't run the hotfix because of the error message "The update is not applicable to your computer".

My computer:
OS: Windows 7 Professional 64 bit
CPU: Intel Core i5-4690K CPU @ 3.5 GHz
Motherboard: ASRock Z97 Anniversary
Memory: Corsair Vengeance DDR3 PC12800/1600MHz CL10 LP 2x8GB
Graphics card: Asus Radeon R9 290 DirectCU II OC HDMI DP 2xDVI 4GB

I have been spending my entire spare time for the last few days trying to fix this but have had no success with the BSOD. I would really appreciate if someone out there could help me. Thank!

/TheMountain


My System SpecsSystem Spec
.
22 Jun 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi TheMountain.

Uninstall the installed display driver using Display Driver Uninstaller. Then install the CCC 14.4 WHQL only.

Let us know for any further BSOD after doing it.
_____________________________________________
Code:
BugCheck 3B, {c0000005, fffff8800f2e52ec, fffff8800ab8c950, 0}

Probably caused by : atikmdag.sys ( atikmdag+b12ec )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8800f2e52ec, Address of the instruction which caused the bugcheck
Arg3: fffff8800ab8c950, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

FAULTING_IP: 
atikmdag+b12ec
fffff880`0f2e52ec 488b02          mov     rax,qword ptr [rdx]

CONTEXT:  fffff8800ab8c950 -- (.cxr 0xfffff8800ab8c950;r)
rax=fffff8800f460620 rbx=0000000000000000 rcx=fffffa800ff56028
rdx=0000000000000000 rsi=fffff8800ab8d94c rdi=fffff8800f45fff0
rip=fffff8800f2e52ec rsp=fffff8800ab8d330 rbp=fffff8800ab8d461
 r8=000000001f8a6a15  r9=0000000000000001 r10=0000000000000008
r11=0000000000000000 r12=fffffa8012802900 r13=0000000000000051
r14=0000000000000000 r15=fffffa80101771c0
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
atikmdag+0xb12ec:
fffff880`0f2e52ec 488b02          mov     rax,qword ptr [rdx] ds:002b:00000000`00000000=????????????????
Last set context:
rax=fffff8800f460620 rbx=0000000000000000 rcx=fffffa800ff56028
rdx=0000000000000000 rsi=fffff8800ab8d94c rdi=fffff8800f45fff0
rip=fffff8800f2e52ec rsp=fffff8800ab8d330 rbp=fffff8800ab8d461
 r8=000000001f8a6a15  r9=0000000000000001 r10=0000000000000008
r11=0000000000000000 r12=fffffa8012802900 r13=0000000000000051
r14=0000000000000000 r15=fffffa80101771c0
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
atikmdag+0xb12ec:
fffff880`0f2e52ec 488b02          mov     rax,qword ptr [rdx] ds:002b:00000000`00000000=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8800f2e52ec

STACK_TEXT:  
fffff880`0ab8d330 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0xb12ec


FOLLOWUP_IP: 
atikmdag+b12ec
fffff880`0f2e52ec 488b02          mov     rax,qword ptr [rdx]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+b12ec

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  53874afe

STACK_COMMAND:  .cxr 0xfffff8800ab8c950 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+b12ec

BUCKET_ID:  X64_0x3B_atikmdag+b12ec

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x3b_atikmdag+b12ec

FAILURE_ID_HASH:  {953e808a-0919-1ac0-1e92-05cd8644bf08}

Followup: MachineOwner
---------

2: kd> lmvm atikmdag
start             end                 module name
fffff880`0f234000 fffff880`101dd000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Thu May 29 20:28:06 2014 (53874AFE)
    CheckSum:         00F426EB
    ImageSize:        00FA9000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
24 Jun 2015   #3
TheMountain

Windows 7 Professional 64 bit
 
 

Uninstalling Graphic drivers with that program and then reinstalling it solved the problem. Many thanks!
My System SpecsSystem Spec
.

25 Jun 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome. Let us know for any further BSOD.
My System SpecsSystem Spec
Reply

 BSOD error 0x0000003b




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD randomly, error 0x0000003b
hi. So around 5 days back this BSOD started coming up. before that my pc was running fine. i changed my GPU twice. from nvidia Geforce GT 630 then then Geforce GTX 750Ti. and now the Radeon R9 270x. and Also added the corsair H80i cooling system. ever since this BSOD comes up randomly. My drivers...
BSOD Help and Support
BSOD error 0x0000003B
Hi I get a BSOD a couple of times a week now and I cant seem to be able to get a solution. I have deleted recently installed programs and tried Memtest86 and Windows diagnostics and still no resolution. Can someone please point me in the right direction. Thanks George
BSOD Help and Support
BSOD While using ftp error 0x0000003b
Hello, I got a new laptop for chirstmas. since then i have had about 5 BSOD. 4 of them happened last week within and hour. The only thing that was running was ftp and it was running at fairly high speeds downloading multiple files. It is a sony vaio VPCS132FX Windows 7 Home Premium x64 OEM...
BSOD Help and Support
Random BSOD, error 0x0000003b and 24
I have been having random BSOD for the last week. Haven't been anything too taxing on the system. The BSOD has happened from just surfing to working on a Word document to being idle. It started mainly as being a service system exception BSOD. I got rid of Symantec Endpoint Protection as thinking...
BSOD Help and Support
Help ks.sys BSOD error 0x0000003B
Hi guys, can you help me finding the issue with the BSOD? I`m using Windows 7 64 bits.
BSOD Help and Support
BSOD Error 0x0000003B
Ok, so I get this error whilst running starcraft, nothing else I do seems to give this error. Ideally I'd like to remedy this problem without a full re-install, however I understand that this may have to happen. I've attatched the dump folder that the .exe downloaded from the format thread...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 21:44.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App