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#1
BSOD error 0x0000003b
I had a really nasty virus named Obfuscator.xz which forced me to do a total reset of my Windows. After the reset I started getting these BSOD and they seem to appear at random, 1-3 times a day.
Additional info, may be unrelated: After my last reinstall it took at least 1 minute to shut down my computer (normally takes about 5 s), and also took a lot of time to start it up. After I reinstalled my graphic card drivers the loading times seem to be back to normal.
Dump File : 062115-5194-01.dmp
Crash Time : 2015-06-21 18:51:46
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`0f2e52ec
Parameter 3 : fffff880`0ab8c950
Parameter 4 : 00000000`00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+b12ec
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+748c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062115-5194-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 278*744
Dump File Time : 2015-06-21 18:52:13
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My attempts to solve it:
-Total reset of Windows 2 times, repair Windows 1 time. Full driver update after each reset.
-Updated my drivers. Uninstalled graphic drivers, installed them again.
-Done this ram-test: RAM - Test with Memtest86+ -no errors
-Done this in Command Prompt: "sfc.exe /scannow" -no errors
-Performed full scan with various antivirus programs and found nothing suspicious.
- Tried to install this hotfix: https://support.microsoft.com/en-us/...932&kbln=en-us. I can't run the hotfix because of the error message "The update is not applicable to your computer".
My computer:
OS: Windows 7 Professional 64 bit
CPU: Intel Core i5-4690K CPU @ 3.5 GHz
Motherboard: ASRock Z97 Anniversary
Memory: Corsair Vengeance DDR3 PC12800/1600MHz CL10 LP 2x8GB
Graphics card: Asus Radeon R9 290 DirectCU II OC HDMI DP 2xDVI 4GB
I have been spending my entire spare time for the last few days trying to fix this but have had no success with the BSOD. I would really appreciate if someone out there could help me. Thank!
/TheMountain