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Windows 7: BSOD with error(s) 0x000000f4 and 0x0000007a while playing games.

23 Jun 2015   #1
DylanRoberge

Windows 7 Professional 64 bit
 
 
BSOD with error(s) 0x000000f4 and 0x0000007a while playing games.

Hello!

I've been looking and researching the BSOD errors in the title and in need of some assistance. The errors occur during playing graphically intensive games (The Witcher 3, Skyforge). And normally I would say it probably is a heating problem and would need to get some better cooling in my case. But I would love to make sure that it is just that and nothing else before I invest money into cooling systems and what not.
First things first, I need to know how to send you guys the minidump file in the correct format/file so you can properly view it without problems. And secondly how I can view the dump files later on so I can eventually figure it out myself, because I normally am a self-reliant individual and like to do things on my own.


Thank you.


My System SpecsSystem Spec
.
23 Jun 2015   #2
DylanRoberge

Windows 7 Professional 64 bit
 
 

Sorry, I just read instructions with the dump file and info you guys need. Here it is.
My System SpecsSystem Spec
23 Jun 2015   #3
derekimo

Microsoft Community Contributor Award Recipient

 
 

Hi There,

These are both file system or HDD related,

Code:
BugCheck F4, {3, fffffa8008c731b0, fffffa8008c73490, fffff80003193940}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe

Followup: MachineOwner
---------

6: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa8008c731b0, Terminating object
Arg3: fffffa8008c73490, Process image file name
Arg4: fffff80003193940, Explanatory message (ascii)

Debugging Details:
------------------

----- ETW minidump data unavailable-----

PROCESS_OBJECT: fffffa8008c731b0

IMAGE_NAME:  csrss.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: csrss

FAULTING_MODULE: 0000000000000000 

PROCESS_NAME:  csrss.exe

EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

BUGCHECK_STR:  0xF4_IOERR

CUSTOMER_CRASH_COUNT:  1
Code:
BugCheck 7A, {fffff6fc4002a0c8, ffffffffc000000e, fdaebe0, fffff88005419000}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+3593a )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arguments:
Arg1: fffff6fc4002a0c8, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000000e, error status (normally i/o status code)
Arg3: 000000000fdaebe0, current process (virtual address for lock type 3, or PTE)
Arg4: fffff88005419000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:
------------------


ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified.

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR:  0x7a_c000000e

CUSTOMER_CRASH_COUNT:  1
Check your cables to make sure they are connected good.

Run a few tests,

SFC /SCANNOW Command - System File Checker

Please perform the following tests,

chkdsk /r

I see you have a WD, you can use their tool,

WD Support / Downloads / Other Products / Data Lifeguard Diagnostic for Windows

As for how to view the dump files, this is what we use,

WinDBG - Install and Configure for BSOD Analysis
My System SpecsSystem Spec
.

23 Jun 2015   #4
DylanRoberge

Windows 7 Professional 64 bit
 
 

My System SpecsSystem Spec
23 Jun 2015   #5
DylanRoberge

Windows 7 Professional 64 bit
 
 

I did the WD Disk check. This quick smart diagnostic said it passed. I also tried doing the chkdsk /r but got this message, "Windows can't check the disk while it's in use."
My System SpecsSystem Spec
23 Jun 2015   #6
derekimo

Microsoft Community Contributor Award Recipient

 
 

Try saving that as a jpeg instead, that one is messed up.
My System SpecsSystem Spec
24 Jun 2015   #7
DylanRoberge

Windows 7 Professional 64 bit
 
 

Ok, so I did the chkdsk /r and nothing popped up out of the norm. Doing the SFC /SCANNOW as we speak. I'm thinking its a bad file somewhere. Will keep you up to date.
My System SpecsSystem Spec
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 BSOD with error(s) 0x000000f4 and 0x0000007a while playing games.




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