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Windows 7: BSOD while using Outlook 2013 and click on URL link

25 Jun 2015   #1
lanman55

Windows 7 Pro 64 bit
 
 
BSOD while using Outlook 2013 and click on URL link

The user was in Outlook 2013 on Windows 7 Pro 64 bit, clicked on a link and the computer BSOD'd. This computer has had problems before with a bad hard drive. I suspect the disk controller on the motherboard is bad but I would like someone to verify from the minidump file. I Googled the blue screen dump messages using Nirsoft's blue screen reader, but they came up with very long forum postings that had no resolution. Please, thank you! I tried downloading the DM Log Collector but it was flagged as suspicious and removed by the antivirus.

Computer type
PC/Desktop

Computer Manufacturer/Model Number
Lenovo M78 5100C2U (small form factor

OS
Windows 7 Pro 64

CPU
A6-5400B with Radeon HD graphics, 3600 MHz, 1 Core, 2 processors

Motherboard
UNK

Memory
4 GB

Graphics Card(s)
AMD Radeon HD 7540D

Sound Card
N/A

Monitor(s) Displays
Dual monitor, 1 on-board VGA cable, 1 DisplayPort that has a DisplayPort-to-VGA adapter connected, then VGA cable to the monitor

Screen Resolution
N/A

Hard Drives
Seagate (?) ST500DM0 02-1BD142 SATA 500 GB

PSU
N/A

Case
N/A

Cooling
N/A

Keyboard
N/A

Mouse
N/A

Internet Speed
DSL (dual)

Antivirus
Symantec Endpoint Protection Small Business Edition

Browser
IE, Chrome

Other Info
N/A


My System SpecsSystem Spec
.
28 Jun 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Before posting a BSOD thread, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
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 BSOD while using Outlook 2013 and click on URL link




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