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Windows 7: Bsod bad_header_pool

25 Jun 2015   #1
gezgblack

Windows Ultimate x64
 
 
Bsod bad_header_pool

Hello all,
Recently I have been getting a BSOD with my computer. It occurs in random times and has no particular criteria.

I get the BAD_HEADER_POOL message and I ran BlueScreenView and the information I get from it says the following

==================================================
Dump File : 062515-12074-01.dmp
Crash Time : 25/06/2015 22:46:09
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000020
Parameter 2 : fffffa80`0a559c50
Parameter 3 : fffffa80`0a559c70
Parameter 4 : 00000000`04020009
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+edbb7
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062515-12074-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 330,680
Dump File Time : 25/06/2015 22:46:39
==================================================

I also used the DM Log Collector and I have attached the file.
Please help me with this problem, any help is appreciated.


My System SpecsSystem Spec
.
26 Jun 2015   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello, gezgblack and welcome to the Forum. All of your Dump Files are the same

Code:
Use !analyze -v to get detailed debugging information.
BugCheck 19, {20, fffffa800a559c50, fffffa800a559c70, 4020009}
*** WARNING: Unable to verify timestamp for mwac.sys
*** ERROR: Module load completed but symbols could not be loaded for mwac.sys
Probably caused by : fwpkclnt.sys ( fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+20a )
Followup: MachineOwner
fwpkclnt is basically the Windows Firewall client. It appears it is getting blocked by mwac.sys which is Malwarebytes Web Access Control. I would suggest you stop the real time monitoring and use it only as an on demand scanner. If that does not work, uninstall Malwarebytes.
My System SpecsSystem Spec
26 Jun 2015   #3
gezgblack

Windows Ultimate x64
 
 

I have uninstalled Malwarebytes. Thank you very much
My System SpecsSystem Spec
.

26 Jun 2015   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I hope that works. Please let me know the outcome.
My System SpecsSystem Spec
Reply

 Bsod bad_header_pool




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