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Windows 7: BSOD Mult. Times per Day 'netio.sys' and Driver IRQ Noted

09 Jul 2015   #11
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by pwscott View Post
Hi. So two more BSODs here.
Whenever you report a BSOD, do it alongith the report following the Blue Screen of Death (BSOD) Posting Instructions. We need to see the revised situation.


My System SpecsSystem Spec
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09 Jul 2015   #12
pwscott

Windows 7 Home Premium 64 bit SP1
 
 

Here is the DM Log Collector ZIP file...Does the fact that there is no minidump file indicate that I need to redo the process you outlined here also- or is this ZIP what you need?? :
Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.
My System SpecsSystem Spec
09 Jul 2015   #13
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

No BSOD was there after 7/9/2015 10:47 AM.
Quote:
7/9/2015 10:47 AM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1:
P2:
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Windows\Minidump\070915-56082-01.dmp
C:\Users\Phil\AppData\Local\Temp\WER-108373-0.sysdata.xml
C:\Users\Phil\AppData\Local\Temp\WERE3C9.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Phil\AppData\Local\Microsoft\Windows\WER\ReportQueue\Kernel_0_0_cab_085d1a05

Analysis symbol:
Rechecking for solution: 0
Report Id: 070915-56082-01
Report Status: 4
The data also says that the problem driver is not updated.
Code:
3/17/2011 8:17:45 PM   C:\Windows\system32\DRIVERS\stdriver64.sys
If there is no feasible update, uninstall your NCH software. See how it goes.

EDIT: Well, ** You uninstall CCleaner till your issue is solved. It is cleaning the dumps.
My System SpecsSystem Spec
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09 Jul 2015   #14
pwscott

Windows 7 Home Premium 64 bit SP1
 
 

Thanks for your reply- responses/comments below inline:

"No BSOD was there after 7/9/2015 10:47 AM."

[INDENT]Two BSODs happened, one last night 7/8 and the other very early this AM on EST. Neither of them was apparently logged. Nonetheless, they happened. I was sitting right at the screen and saw it go BSOD. INDENT]


"...The data also says that the problem driver is not updated.
Code:
3/17/2011 8:17:45 PM C:\Windows\system32\DRIVERS\stdriver64.sys..."

Yes, that's right. Hence the title of my post 2 hours ago that was titled 'Further Help Needed- Older Driver STDRIVER64.SYS remains' I did uninstall all NCH SW, and of course rebooted, scanned the reg as I said w/CCleaner, but that driver remains apparently. Would like help getting rid of it please. May be there's a super-uninstaller program to try??


"If there is no feasible update, uninstall your NCH software. See how it goes."

As I said, I bought the NCH update to the latest version, installed it, it didn't update the STDRIVER64.SYS driver file, and I got two subsequent BSODs after trying the upgrade. So, yes, I'd say it's not feasible....so I uninstalled it as best I could...did so from Control Panel > Progs and Features....but it's still an issue.

Thanks for what I can do next to get rid of this.
My System SpecsSystem Spec
19 Jul 2015   #15
pwscott

Windows 7 Home Premium 64 bit SP1
 
 

I'm still hoping for a little help resolving this please. I continue to have the occasional BSOD crash siting the STDRIVER64.SYS left behind by the NCH Debut screen cap software. Can someone please tell me how I should get rid of the remnants of that program...do I need some super-un-installer program? Can I just delete or rename that driver directly (that seems like a bad diea to me).

Thanks for any follow up that will help me put this to bed.
My System SpecsSystem Spec
19 Jul 2015   #16
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Just a few recommendation.

***Before completing this let Arc respond to my post to make sure my recommendation will not cause him problems.***

1. Complete Arc post #8 using msconfig. not a another program.

2. Don't use any cleaners of any kind until your problem is solved or Arc instructs you to.

3. What ever anti virus programs you have used with this computer verify they are gone by using their online removal tool.

4. At least for now install MSE.

Microsoft Security Essentials - Microsoft Windows
My System SpecsSystem Spec
19 Jul 2015   #17
pwscott

Windows 7 Home Premium 64 bit SP1
 
 

Completed Arc's Post #8.....all progs disabled in startup by msconfig.

Norton 360 still starts and reports all OK, updated and protected.
My System SpecsSystem Spec
19 Jul 2015   #18
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

I thank you so much, Jack.

I cannot check the dumps anymore, there are some mishaps there, but as pwscott is saying that the STDRIVER64.SYS is still involving in the BSODs, I would suggest him to uninstall the NCH software that he has installed.

Please be aware that it is a suggestion based on your statement only, not based on my analysis.
My System SpecsSystem Spec
19 Jul 2015   #19
pwscott

Windows 7 Home Premium 64 bit SP1
 
 
Getting Rid of STDRIVER64.SYS and related BSODs

Thank you but please know I HAVE UNINSTALLED the NCH SW. That STDRIVER64.SYS file remains and when I get a BSOD the white text on the BS notes casued by and names that driver. After trying NCH's newer update, I ran their uninstaller, but it left that driver file still on my system apparently.

I am looking for a way to get rid of the remnants of the NCH Software please. Do I need a program like RevoUninstaller Pro??

Or may be Advanced Uninstaller Pro??

I'm not sure why the crash dumps aren't viewable any more? Is there anything I should be doing differently?

Many thanks Arc and Jack for your patience with me and with this issue.
My System SpecsSystem Spec
19 Jul 2015   #20
pwscott

Windows 7 Home Premium 64 bit SP1
 
 

Also found this searching for solutions:

How do I remove Debut Video Capture Software?

Interesting mostly because it seems to show a lit of the drivers etc that the NCH SW installs.
My System SpecsSystem Spec
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 BSOD Mult. Times per Day 'netio.sys' and Driver IRQ Noted




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