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Windows 7: BSOD Mult. Times per Day 'netio.sys' and Driver IRQ Noted

25 Jun 2015   #1
pwscott

Windows 7 Home Premium 64 bit SP1
 
 
BSOD Mult. Times per Day 'netio.sys' and Driver IRQ Noted

Hi, thanks for looking! I have a well-maintained Win7 machine. Am seeing multiple BSODs and then reboots per day. Happens when machine is idle or occasionally in use. Noted in one of the BSOD screens that it mentioned Driver IRQ and netio.sys I think.

Recent changes include when Norton 360 was expiring I uninstalled it and tried FortiClient from Fortinet. I got too many false positives so I reinstalled Norton 360 and then couldn't uninstall FortiClient- had to use Microsoft repair tool to uninstall it.

Also recently updated Nvidia driver with clean install.

Not sure either is related but giving you all the background I can.

THANKS!! Hope to get great help and follow your suggestions closely.

Phil


My System SpecsSystem Spec
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26 Jun 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup tool before you upload another zip.
My System SpecsSystem Spec
26 Jun 2015   #3
pwscott

Windows 7 Home Premium 64 bit SP1
 
 

Thank you. I have merged that Create a Small memory dump (Minidump) File on BSOD and will reboot.

Update to follow.
My System SpecsSystem Spec
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08 Jul 2015   #4
pwscott

Windows 7 Home Premium 64 bit SP1
 
 

Just had first crash since last post. Here is DM Log Collector file. Working in attaching Mini Dump (which was captured).
My System SpecsSystem Spec
08 Jul 2015   #5
pwscott

Windows 7 Home Premium 64 bit SP1
 
 
Unable Upload Mini Dump file "070815-66940-01.dmp" ??

When I try and upload the Minidump file from c:/windows/minidump I get:

Upload Errors
070815-66940-01.dmp:
Invalid File

File is 348KB.

How do I work around that? I could put it on Google Drive e.g.??
My System SpecsSystem Spec
08 Jul 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

My System SpecsSystem Spec
08 Jul 2015   #7
pwscott

Windows 7 Home Premium 64 bit SP1
 
 

OK...gather I needed to ZIP the file...here is the Minidump...prior post contained the DM Log Collector file as a ZIP.
My System SpecsSystem Spec
08 Jul 2015   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The Crash dump blames SoundTap.
Code:
BugCheck 1000007E, {ffffffffc0000005, fffff88005c8c1e0, fffff88010725748, fffff88010724fa0}

Probably caused by : stdriver64.sys ( stdriver64+131e0 )

Followup: MachineOwner
---------
That is ....
Code:
stdriver    Sound tap driver Upper Class Filter Driver v2.0.0.0    c:\windows\system32\drivers\stdriver64.sys    Kernel Driver    Yes    Manual    Running    OK    Ignore    No    Yes
Indicating to some NCH Software.
And, the driver is old.
Code:
    Image name: stdriver64.sys
    Timestamp:        Fri Mar 18 05:47:45 2011 (4D82A4A9)
Either update to that NCH Software product or uninstall it.

Another very serious thing .... you are running that poor computer with 29 startup items. That is an extreme example of bad computing, and you are calling various issues and instability by doing it. Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Report us for any further BSOD after doing these.
My System SpecsSystem Spec
08 Jul 2015   #9
pwscott

Windows 7 Home Premium 64 bit SP1
 
 

Thank you for the detailed reply and advice. I have upgraded from the older NCH Application, Debut V 1.64 to Debut V 2.xx
I also used CCleaner to turn off almost all of the startup items you pointed out. I'm not sure I'm ready to mark this solved yet, but I think it probably will be resolved by this.

Thanks again! Will check back in here.
My System SpecsSystem Spec
09 Jul 2015   #10
pwscott

Windows 7 Home Premium 64 bit SP1
 
 
Further Help Needed- Older Driver STDRIVER64.SYS remains

Hi. So two more BSODs here. Let me recount what I've done...I think I need help on how to get rid of this older driver and may be a suggestion on software instead of NCH Debut for capturing video on screen such as webcams etc.

So I looked at the Debut SW and found I was running, as 'Arc' said, a pretty old version of this video capture SW from NCH called Debut. I had V 1.64 I think, and they offered paid upgrades to their latest at 2.12 I believe...So I looked for NCH or Debut in the the uninstall area under Control Panel > Progs and Features, but neither showed up there...So I looked in the Start Menu under NCH for an uninstaller and there also was none.

So I went ahead and bought the upgrade and ran its installer...my hope/expectation was it would load a newerr version of this driver.....it upgraded Debut to latest and I confirmed that and it ran fine....but apparently the old driver is still in the location where it was...I did try running CCleaner and scanning the registry and fixing all but that had no bearing it seems.

I guess <?> that means either NCH still use that old driver that is causing me crashes in their latest,....or I need a better way to get rid of the old driver. I really like the Debut SW and have used it for years to record webcasts and online discussions and webcams etc with audio into MP4 files....I kinda hate to give it up...may be there is an awesome replacement for it??

Anyway...I've looked in c:\windows\system32\drivers\ and that same driver remains there with the same 2013 file date...

STDRIVER64.SYS 8/19/2013 102KB

(BTW there is no new minidump file in c:\windows\minidump after these latest two BSODs or I would have attached it.)

May be there is an uninstall tool I need to run? I very much appreciate your good help and suggestions with getting away from this crash-causing driver and into another solution for recording from screen!

Thank you.
My System SpecsSystem Spec
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 BSOD Mult. Times per Day 'netio.sys' and Driver IRQ Noted




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