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Windows 7: User got random BSOD, not sure of circumstances.

30 Jun 2015   #1
jpomz

Windows 7 64 bit/Windows 8 pro 64 bit/windows 10 64 bit
 
 
User got random BSOD, not sure of circumstances.

When I came into the office this morning a user said his laptop BSOD'd. I'm not sure of what he was doing when it happened, but his laptop has no additional software beyond what we put on standard on every laptop, and he doesn't browse the internet on it.

It's a dell latitude E7250 with windows 7 professional 64 bit, it has a solid state drive in it, and it's a member of a domain. It's only a few weeks old and still under warranty, so if it's a hardware problem I'll just ship it to dell, but if possible I'd like to be able to fix here and now, the user is going on a business trip soon and I'd rather not have to cook him up a new laptop in the meantime.

Attached is the dump file and an xml file that the error message pointed to, thanks in advance for the help, and if there is any other relevant information I'd be glad to provide it.


My System SpecsSystem Spec
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30 Jun 2015   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

My System SpecsSystem Spec
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 User got random BSOD, not sure of circumstances.




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