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Windows 7: I got a BSOD after try to do a clean start up and going to youtube

02 Jul 2015   #11
phantomx60

Microsoft Windows 7 Home Premium 64-bit
 
 

Ah ok, thanks for the information, AVG and Norton are gone, what AV do you recommend I get that has a good firewall?


My System SpecsSystem Spec
.
02 Jul 2015   #12
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Just as a test I would like you to install Microsoft Security Essentials (Microsoft Security Essentials - Microsoft Windows). I used it for years. But, it is the only AV that has never caused a BSOD. So, at least until we get you stable, use it and no other real time AV. You can keep Malwarebytes installed for an on demand scanner, but not real time.

You may want to do some online scans just to make sure

Scan with Kaspersky TDSSKiller:
Anti-rootkit utility TDSSKiller
Anti-rootkit utility TDSSKiller
ESET online scanner:
Free Virus Scan | Online Virus Scanner from ESET
Free Online Virus Scanner | ESET
Superantispyware
SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

Superantispyware is a good program to install for on demand scanning. It, as the name implies is pretty much an anti spyware program and does a good job, if you can ignore their attempts to get you to buy the pro version. It's free though and does well. You may be surprised the first time you run it.

With any program you download, be aware of the 'Add Ons' they try to install with it. Just uncheck them and be sure to download the programs from the Author's web site only.
My System SpecsSystem Spec
02 Jul 2015   #13
phantomx60

Microsoft Windows 7 Home Premium 64-bit
 
 

Ok thanks for the advice , I will try MS essentials now , also I my laptop froze again , any suggestions on this fustrating freezing issue?
My System SpecsSystem Spec
.

02 Jul 2015   #14
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Ok, I'm getting confused now. When you talk about your computer, I look at 'My System Specs' at the bottom left of your last post. I am forced to assume that is what computer we are talking about. So, we need to fix that and talk about one computer at a time. That computer should be in your system specs at the bottom left of your post.
My System SpecsSystem Spec
02 Jul 2015   #15
phantomx60

Microsoft Windows 7 Home Premium 64-bit
 
 

Yes, this is the same computer (laptop) , my laptop has an occassional freezing problem which is getting fustrating, also it had the bsod , which is why I posted this thread, I am not sure, but could these two be linked? So I was hoping after this bsod was resolved, which it may have been since I've hardly ever had bsods, I could get help with this freezing issue as it is getting annoying to deal with.
My System SpecsSystem Spec
02 Jul 2015   #16
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Yes Sir, I will try to help you, even though this is pretty much a BSOD thread. They could very well be related. When you have the freezing issue, could you be very descriptive and tell me exactly what happens, how long it lasts, what you are doing and what programs you are using when it happens. Any information you could provide which may help narrow the cause down would be very helpful.
My System SpecsSystem Spec
03 Jul 2015   #17
phantomx60

Microsoft Windows 7 Home Premium 64-bit
 
 

Ok, thanks for the help btw, ok so mostly it will happen when browsing on the internet, specifcally youtube. When the freezing happens, the screens freezes and I am unable to do anything, but to hard reboot (hold down the power button). I have noticed the hdd light turns off everytime my computer freezes. I used to use chrome regularly and it froze on chrome, so I thought switching to firefox would help, it somewhat did, the laptop froze less. But then it starts happening again on firefox, also I was running a scan with malwarebytes yesterday, and it froze then, I rebooted the laptop like I always and just shut it down until I could get help today.
My System SpecsSystem Spec
03 Jul 2015   #18
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

In Firefox, try disabling Hardware Acceleration. I believe you will find it in options > Advanced. See if that helps any.

If it doesn't help, try running Seatools for DOS on your Mechanical hard drive, if you have one. Run the short and long test. SeaTools for DOS and Windows - How to Use

Let me know your results.
My System SpecsSystem Spec
03 Jul 2015   #19
phantomx60

Microsoft Windows 7 Home Premium 64-bit
 
 

So far so good with the disabling of the hardware acceleration, I'll let you know if I get another freezing issue.
My System SpecsSystem Spec
03 Jul 2015   #20
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

OK, great news. I hope that solves your freezing issues. For some people, it does. Please keep me informed.
My System SpecsSystem Spec
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 I got a BSOD after try to do a clean start up and going to youtube




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