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Windows 7: BSOD Windows x64, error 0x00000124 hal.dll+12a3b ntoskrnl.exe+748c0

02 Jul 2015   #1
Yorch

Windows 7 Ultimate x64
 
 
BSOD Windows x64, error 0x00000124 hal.dll+12a3b ntoskrnl.exe+748c0

Hello everybody, I just have this custom PC for Home use, I have used it around a month.
The PC had worked very good, but 2 weeks ago my wife had to use it for children's homework. Just when she logged into her user account the BSOD appeared, after around 20 seconds the BSOD disappeared an the PC automatically restarted. So she was into this loop until I told her to force shut down.

When I was home I ran Windows into Safe Mode, and there everything was ok. I thought it could be a problem of RAM memory or maybe a faulty HDD. I tested the RAM for about 30 minutes and everything was ok, tested the HDD with HD Sentinel software, all the tests were perfect, SMART indicators are also OK as expected of a nearly new HDD .

I think its a problem of drivers, the PC has a ZOGIS GT-610 Pci-Ex card, but the mainboard (Gygabyte B85M-D2V) has its own Video Chip that is disabled on the BIOS. Then I disabled the Pci-Ex and enabled the internal Video card, but the result was the same BSOD. Other peripherals used are a Genius USB Facecam 321 and an EPSON L355 printer, both are now disconnected of the PC.

Please let me know what more can I do or how to test the drivers. I will post any news here.

Thanks for your help in advance!


My System SpecsSystem Spec
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08 Jul 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Basically a 0x00000124 is a hardware issue; but it may be caused by anything and everything associated with the computer.

The crash dumps provide very less information in the 0x00000124 dumps. And there is only one crash dump which is unfortunately having symbol error and so I failed to read it properly.

Anyway, a single BSOD may always be treated as a glitch. If the issue continues, let us see the further dumps ... if they provide any little more info there.
My System SpecsSystem Spec
09 Jul 2015   #3
Yorch

Windows 7 Ultimate x64
 
 
The problem was the Antivirus (ESET SS 8 32 bits)

Hi Arc, thanks for your reply.

I opened msconfig and disabled services and start programs to see what happened after restart in Normal Mode.
I could open Windows session without problem, so I began to enable the services and then the start programs in groups of 3 at a time, in order to see when the system crashed again.
After a few restarts I noticed that the antivirus ( ESET Smart Security 8 ) service and start element were both disabled. I tried to start the service manually but it was impossible, it gave me an error.

Then I uninstalled ESET and re installed it again. It was installed successfully until ESET started to uptdate virus definitions ( a big update of 40 MB), then the BSOD suddenly showed up.

So the problem is generated by the update of ESET SS 8 32bits, I don't understand why it produces a crash on the hardware. But anyway, I uninstalled it and installed ESET SS 7 64 bits, and now is running ok, without any BSOD. I will continue testing this week and let you know any news.

Thanks!
My System SpecsSystem Spec
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 BSOD Windows x64, error 0x00000124 hal.dll+12a3b ntoskrnl.exe+748c0




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