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Windows 7: Computer refuses to shut down and then BSOD's on me if I let it run.

12 Jul 2015   #21
Zibeltor

Windows 7 Home Premium 64bit
 
 

I'm afraid not, no. I do not have an installation disc of Windows 7. I mean, I have 3 hard drives connected to my computer right now. If you're asking if I have a fourth hard drive just sitting around unconnected, I'm afraid not. Do you think doing a reinstall is really my best/only bet? And I'm sorry, I'm guessing that second post was just a misclick? Did you want me to upload the DM logs again?


My System SpecsSystem Spec
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12 Jul 2015   #22
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Yes, please.
My System SpecsSystem Spec
12 Jul 2015   #23
Zibeltor

Windows 7 Home Premium 64bit
 
 

Sure thing! Here you go.
My System SpecsSystem Spec
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12 Jul 2015   #24
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Try something for me. You have 2 LAN ports on the back panel. unplug your Ethernet cable from the Intel port and plug into the Atheros port. See if that makes a difference. Also, did you set your BIOS to defaults?
My System SpecsSystem Spec
12 Jul 2015   #25
Zibeltor

Windows 7 Home Premium 64bit
 
 

Doesn't seem to have made a difference, but I appreciate the suggestion! If I could offer a couple guesses/intuitions as to possible related issues: 1) a while back I attempted to separate my Windows libraries from my Windows...drive, if that makes sense? Like I put all the "My . . ." folders (My Documents, My Music, etc.) on my E Drive, but my Windows folder remains on my SSD C drive (for the faster boot times, I was thinking). I don't really recall how I did it or if it's caused any issues, but I know my folder hierarchy looks pretty weird now and that I was a bit out of my league when I was trying to learn how to do it. 2) I also a while back attempted to "tweak" the settings (...in the registry, I think? ) by decreasing the time Windows spends before doing a "forced shutdown" (e.g. closing all the open programs and then shutting down). Now, every time I try to shut down, that weird "Waiting for background programs to close" quasi-window appears asking me if I want to force shut down, even if there aren't any programs open for it to force shut down about. I kinda doubt either of these are related to the ultimate issue of being able to shut down, but I just thought I'd throw them out there on the off-chance they are.
My System SpecsSystem Spec
12 Jul 2015   #26
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I take it you did not do a clean install when the build was first built.
My System SpecsSystem Spec
12 Jul 2015   #27
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Quote   Quote: Originally Posted by Zibeltor View Post
Doesn't seem to have made a difference, but I appreciate the suggestion! If I could offer a couple guesses/intuitions as to possible related issues: 1) a while back I attempted to separate my Windows libraries from my Windows...drive, if that makes sense? Like I put all the "My . . ." folders (My Documents, My Music, etc.) on my E Drive, but my Windows folder remains on my SSD C drive (for the faster boot times, I was thinking). I don't really recall how I did it or if it's caused any issues, but I know my folder hierarchy looks pretty weird now and that I was a bit out of my league when I was trying to learn how to do it. 2) I also a while back attempted to "tweak" the settings (...in the registry, I think? ) by decreasing the time Windows spends before doing a "forced shutdown" (e.g. closing all the open programs and then shutting down). Now, every time I try to shut down, that weird "Waiting for background programs to close" quasi-window appears asking me if I want to force shut down, even if there aren't any programs open for it to force shut down about. I kinda doubt either of these are related to the ultimate issue of being able to shut down, but I just thought I'd throw them out there on the off-chance they are.
Moving user folders is simple and easy. User Folders - Change Default Location

If you edited the registry having to do with Windows Shutdown and now it won't shut down right, why would you think that has nothing to do with your problem?
My System SpecsSystem Spec
12 Jul 2015   #28
Zibeltor

Windows 7 Home Premium 64bit
 
 

Well, my understanding was that it didn't affect the Windows shutdown timing really. It just decreased the amount of time that Windows would wait before it automatically closed running programs. I don't/didn't see how that would force Windows to automatically restart sometimes intermittently and sometimes chronically. And no, I probably didn't do a clean install the first time, although it was several years ago and I had a more computer-savvy friend helping me, so it's possible. I'm guessing there's no easy way to restore registry settings to default? If I found the guide/setting I tried to tweak, would that be helpful?
My System SpecsSystem Spec
12 Jul 2015   #29
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Any time you change Motherboards, a clean install is advised and many times necessary. If you installed the new motherboard drivers for the Gigabyte board, you now have 2 sets of motherboard drivers in your OS.

Your last clean install was before the date your Motherboard was released.

Quote:
  • [F16g]Fix audio function under Win7/8/8.1
  • [F16g]Improve system compatibility.
  • [F16] Improve system compatibility.
  • [F15r] Improve system compatibility.
  • [F15q] Improve system stability.
  • [F15q] Enhance memory capability.
  • [F15o] Improve LAN compatibility.
  • [F15m] Fix Marvell controllers; for the 6/7 ports.
  • [F15k] Improve memory compatibility (added Data Read/Write Slew Rate)
  • [F15k] RAID Rom 11.6.0.1702
  • [F15k] Bootlogo changed (BIOS text)
  • [F15k] Win 8 boot
  • [F15k] Fix hotplug with RST
  • [F15d] Changes Unknown.
  • [F15c] Changes Unknown.
  • [F15t] Fix OC display in BIOS
  • [F12] Improve system compatibility
  • [F10x] Improve memory compatibility This Bios improves the memory overclocks, when using Samsung Green Dual/Quad Channel Kits >> Buy @ OcUK
  • [F10] Improve system compatibility
  • [F9q] Improve system compatibility
  • [F10a] No info as yet (Added Internal CPU PLL overvoltage setting - which was added in f9d but removed in f9e f9f f9h f9i)
  • [F9i] Fix XMP bug
  • [F9h] Improve system compatibility
  • [F9e] Fix saving/loading profiles from USB
  • [F9d] Improved LSI Raid card detection
  • [F9d] Added Internal CPU PLL overvoltage setting
  • [F9d] Improved Graphic Vcore setting (VAXG)
  • [F9c] New feature: Legacy Benchmark Enhancement
  • [F9a] Improve LSI compatibility
  • Release Date: 26th December 2013

Your Install date

Code:
Product ID:                00359-OEM-8703881-03256
Original Install Date:     6/4/2012, 7:17:04 AM
It is an OEM so I suspect that is why you didn't do a clean install
Please follow this tutorial
Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
12 Jul 2015   #30
Zibeltor

Windows 7 Home Premium 64bit
 
 

I see... so, how do I do a clean install of the motherboard drivers? I assumed that when I downloaded and installed the more recent ones that it would automatically uninstall the older ones (as that's how most drivers work, right?) The diagnostic information you requested should be below.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-3D23C-TDMCD-BRHJ2
Windows Product Key Hash: +khMmypHYwFDAZeSQzYEl5MWMjc=
Windows Product ID: 00359-OEM-8703881-03256
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {84EE6B9A-32D0-45AD-8157-940BD9321EB6}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150316-1654
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: E:\Programs\Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{84EE6B9A-32D0-45AD-8157-940BD9321EB6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BRHJ2</PKey><PID>00359-OEM-8703881-03256</PID><PIDType>3</PIDType><SID>S-1-5-21-1536411606-2381312451-33626462</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F14</Version><SMBIOSVersion major="2" minor="7"/><Date>20120822000000.000000+000</Date></BIOS><HWID>09093107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-038-803256-02-1033-7601.0000-1562012
Installation ID: 004030369656388572565574856565850052381925408224946505
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: BRHJ2
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 7/12/2015 12:52:19 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:16:2015 15:04
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEAAQABAAEAAQACAAAABAABAAEAln0ExEyScu5O3dBe7hYwZPaojF2Yb/5IPG2WYw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG                    
  SSDT            SataRe        SataTabl
  SSDT            SataRe        SataTabl
  SSDT            SataRe        SataTabl
  MATS            ALASKA        A M I
My System SpecsSystem Spec
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 Computer refuses to shut down and then BSOD's on me if I let it run.




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