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Windows 7: Computer refuses to shut down and then BSOD's on me if I let it run.

12 Jul 2015   #41
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I don't have a DVD either, but I do have a portable one, just in case I need one. Driver Verifier puts stress on the drivers in an attempt to make the bad driver make the computer BSOD, and the dump file catch the driver. The problem comes when some people can't boot because of driver verifier. If you can get into the recovery environment you can disable it. The repair DVD helps you do that. That is why you created the restore point. The decision is up to you. The worst case scenario is you will have to do a clean install. Enable only the NON-Microsoft drivers when you set it up. This is a video showing how to do it on Windows 10. It is the exact same in Windows 7. I hope this helps.




My System SpecsSystem Spec
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13 Jul 2015   #42
Zibeltor

Windows 7 Home Premium 64bit
 
 

Interesting; I like the portable DVD drive idea. I'll stop by the store later today and pick up one of those and some blank DVD's, thanks for the tip! (I'd really like to avoid having to do a clean install). Then I'll get started with the test later tonight.
My System SpecsSystem Spec
13 Jul 2015   #43
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

No problem. It is just a possibility. In all honesty, we go to great lengths to try to make sure that does not happen. I have never had it happen to me, because of those precautions, but it could still happen.
My System SpecsSystem Spec
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14 Jul 2015   #44
Zibeltor

Windows 7 Home Premium 64bit
 
 

Alright; apologies for the delay, I got a bit held up last night but was able to do everything this morning. It took probably less than five seconds for it to BSOD with the verifier program running. Then I just restarted it in safe mode to go ahead and disable the verifier so that I could get this crash dump (which should be attached, I believe) and deliver it to you. (This portable DVD writer is a really nifty gismo, by the way! It's way better than having one installed in a computer, IMO. Again, thanks for all the help and super useful info! I always learn a lot when I come here. )
My System SpecsSystem Spec
14 Jul 2015   #45
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

OK, when you reinstalled the Nvidia drivers, I take it you installed GeForce Experience. I had told you only the Display Driver and PhysX. Here are the results of the dump. You won't like it, I'm sure.
Code:
 

 
Use !analyze -v to get detailed debugging information.

 
BugCheck C4, {f6, 58, fffffa800f5fe3b0, fffff88010b90430}

 
*** WARNING: Unable to verify timestamp for rzpmgrk.sys
*** ERROR: Module load completed but symbols could not be loaded for rzpmgrk.sys
Probably 
caused by : rzpmgrk.sys ( rzpmgrk+1430 )
Followup: MachineOwner
 
Those are your Razor drivers. Thay are known to cause some people bad problems. I would suggest you uninstall all Razor Drivers at least to test. Also noted in the dump was
 
Code:
BUGCHECK_STR:  0xc4_f6
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  OAWrapper.exe
That is part of the GeForce Experience
My System SpecsSystem Spec
14 Jul 2015   #46
Zibeltor

Windows 7 Home Premium 64bit
 
 

Alrighty, well, when I tried to uninstall the Razer software, I got this error message: "Error opening installation log file. Verify that the specified log file location exists and is writable." Like a lot of basic drivers/utilities on my computer, it inexplicably installed itself in C:\Users\[Me]\AppData\Local\Temp\[Crazy Alphanumeric String]. That seemed to also start happening when I tried to separate the libraries from the Windows folder. Anyway, advice on that?

And sorry about the Nvidia stuff--their software suite kind of confuses me. I thought Geforce Experience was like a necessary installer for the other stuff. Should I uninstall that as well?
My System SpecsSystem Spec
14 Jul 2015   #47
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Yes, uninstall GeForce Experience. It causes a lot of people problems.

Try going to device manager, find your Razor products, Right click them and click properties, go to the drivers tab, click the uninstall driver. You will get some 'are you sure' messages and 'this may not work right messages', but continue and uninstall it. You should have to reboot afterwards. On reboot, I suspect Windows will install some generic drivers. You may have to reboot again, but I'm not sure on that part.
My System SpecsSystem Spec
14 Jul 2015   #48
Zibeltor

Windows 7 Home Premium 64bit
 
 

Yeehaw! I was able to do three successful, consecutive shutdowns after uninstalling the things you recommended. And my mouse still works! (Apparently yeah, they did install some generic driver, but the Razer "Synapse" software is still there, kind of interesting.) Thank you so much for the help Essenbe! I'm not sure if that just resolved the ultimate problem, or just enough things for it to stop acting so screwy. Either way, I'm very grateful. EDIT: Oh, and I just noticed this on my fourth shut down--that "Waiting for background programs to close" screen that always appeared has stopped appearing if I have all the open programs closed. Seems rather telling.
My System SpecsSystem Spec
14 Jul 2015   #49
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I'm glad it helped. I hope it continues to work right. Just let me know how it goes.
My System SpecsSystem Spec
16 Jul 2015   #50
Zibeltor

Windows 7 Home Premium 64bit
 
 

I'm sad to report that the problem returned; albeit in a minor way. Last night, I had to do a second shut down before it would "stick" (e.g. the computer stayed shut down). This kinda mirrors the history of the problem where it tended to lapse for a while (it would shutdown fine), then occur more and more often, until eventually it's just impossible to shut down (the last two steps usually just taking a couple days). There seems to be a significant difference though in how fast the problem is escalating. Usually, by now, it would have reoccurred sooner and the problem would be more significant (requiring more than two shutdowns to fully, actually shutdown). Sorry; I know that's probably not very helpful. :/
My System SpecsSystem Spec
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 Computer refuses to shut down and then BSOD's on me if I let it run.




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