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Windows 7: BSOD while browsing ie/syncing itunes, quote underflow 0x21

04 Jul 2015   #1
CyberMew

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD while browsing ie/syncing itunes, quote underflow 0x21

I've been getting a couple of bsods since changing to a new ssd and reinstalling a new win7. I'm not sure what is causing the problem, hardware issues or drivers being incompatible or outdated? I've been playing a FPS game last night and it kept on crashing, and in one time the computer just hanged and I had to reset it manually (no bsod). I thought it was my ati driver but it seems to be updated already.

Anyway the latest one gave me a stop 0x21 which I have no idea why it even happened, I wasn't doing anything special at the time.

If you guys need more information I will be more than happy to provide it.

Any insights would be greatly appreciated.


My System SpecsSystem Spec
.
04 Jul 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Uninstall the installed display driver using Display Driver Uninstaller. Then install the CCC 14.4 WHQL only.

When done, stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
Take a screenshot of the furmark window before closing it. Upload the screenshot for us. Also let us know if you have experienced any crash/BSOD and/or artifacts during the test.
________________________________________________
Code:
BugCheck 3B, {c0000005, fffff8801502d620, fffff8800d96a820, 0}

Probably caused by : atikmdag.sys ( atikmdag+17c620 )

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8801502d620, Address of the instruction which caused the bugcheck
Arg3: fffff8800d96a820, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

FAULTING_IP: 
atikmdag+17c620
fffff880`1502d620 8b4108          mov     eax,dword ptr [rcx+8]

CONTEXT:  fffff8800d96a820 -- (.cxr 0xfffff8800d96a820;r)
rax=fffff8a00d307000 rbx=78baabea310098ae rcx=78baabea310098ae
rdx=fffff8a002a75000 rsi=0000000000000137 rdi=fffff8a00d307010
rip=fffff8801502d620 rsp=fffff8800d96b208 rbp=0000000000000184
 r8=0000000000000184  r9=fffffa800e8655d0 r10=fffffa8009a61860
r11=00000000001f0003 r12=0000000000000002 r13=0000000000000001
r14=fffffa800e8655d0 r15=fffff8a002a75000
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
atikmdag+0x17c620:
fffff880`1502d620 8b4108          mov     eax,dword ptr [rcx+8] ds:002b:78baabea`310098b6=????????
Last set context:
rax=fffff8a00d307000 rbx=78baabea310098ae rcx=78baabea310098ae
rdx=fffff8a002a75000 rsi=0000000000000137 rdi=fffff8a00d307010
rip=fffff8801502d620 rsp=fffff8800d96b208 rbp=0000000000000184
 r8=0000000000000184  r9=fffffa800e8655d0 r10=fffffa8009a61860
r11=00000000001f0003 r12=0000000000000002 r13=0000000000000001
r14=fffffa800e8655d0 r15=fffff8a002a75000
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
atikmdag+0x17c620:
fffff880`1502d620 8b4108          mov     eax,dword ptr [rcx+8] ds:002b:78baabea`310098b6=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  bf4.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8801502d620

STACK_TEXT:  
fffff880`0d96b208 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x17c620


FOLLOWUP_IP: 
atikmdag+17c620
fffff880`1502d620 8b4108          mov     eax,dword ptr [rcx+8]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+17c620

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  546ea3c3

STACK_COMMAND:  .cxr 0xfffff8800d96a820 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+17c620

BUCKET_ID:  X64_0x3B_atikmdag+17c620

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x3b_atikmdag+17c620

FAILURE_ID_HASH:  {c51e12f2-bd1f-6de0-3a17-61fc5e9e04cc}

Followup: MachineOwner
---------

7: kd> lmvm atikmdag
start             end                 module name
fffff880`14eb1000 fffff880`16135000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Nov 21 08:00:27 2014 (546EA3C3)
    CheckSum:         0121F198
    ImageSize:        01284000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
10 Jul 2015   #3
CyberMew

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Done. Doesn't seems to have any issues. I'm on the latest 15.7 driver now.
My System SpecsSystem Spec
.

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