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Windows 7: BAD_POOL_HEADER_ 0x00000019 - notskrnl.exe

04 Jul 2015   #1
rntkid

Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
 
 
BAD_POOL_HEADER_ 0x00000019 - notskrnl.exe

I have been getting BSOD in Normal mode for about two months. It does not happen in Safe Mode with Networking. I have run every diagnostic recommended online with no problems detected (sfc/scannow, chkdisk, driver update, MemTest). I have attached a pdf of one of the many .dmp files, which all show the same error message. Also attached is the .zip file created by the dm log collector. Hope someone can figure out what is causing the BSOD problem. Thanks for any help!


My System SpecsSystem Spec
.
04 Jul 2015   #2
Laith

Windows 10 Professional x64
 
 

Hiya and welcome to SevenForums!

Code:
BugCheck 19, {3, fffff80003c1a940, 0, fffff80003c1a940}

Probably caused by : nsiproxy.sys ( nsiproxy!NsippProbeAndAllocateParameters+447 )
Code:
BugCheck 19, {3, fffff80003c27940, 0, fffff80003c27940}

Unable to load image WiseTDIFw64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for WiseTDIFw64.sys
*** ERROR: Module load completed but symbols could not be loaded for WiseTDIFw64.sys
Code:
BugCheck 19, {3, fffff80003c1d950, 0, fffff80003c1d950}

Probably caused by : tcpipreg.sys ( tcpipreg!TcpipRegQueryAndUpdateKeyValue+4a )
Code:
BugCheck 19, {3, fffff80003665c80, 0, fffff80003665c80}

Probably caused by : tcpip.sys ( tcpip!Ipv4pReceiveFragment+5e7 )
Run sfc /scannow and chkdsk /r.
Install the latest updates from Windows Update.

Do the exact same steps for chkdsk /r but instead of typing in sfc /scannow type chkdsk /r.

SFC /SCANNOW Command - System File Checker

Uninstall Wise Disk Cleaner.

Do you have a NPFS filesystem?

Update your network driver.
My System SpecsSystem Spec
05 Jul 2015   #3
rntkid

Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
 
 
BAD_POOL_HEADER_ 0x00000019 - notskrnl.exe

Hi Laith,
Thanks so much for the welcome and your reply. I actually already tried all your suggestions prior to submitting my request for help, but nothing worked. I had done a CHKDSK but not with /r, which I did last night with no errors found. I've never heard of an NPFS file system before but looked it up...don't think I have one. Thanks again for trying to help.
Best,
rntkid

7/6/15 update: followed a friend's advice to turn off all non-Microsoft services using msconfig. My computer has not crashed since I did this. I am adding back services as I need them, so hopefully I will eventually find the culprit!

7/17/15 update: I'm unable to figure out which service is causing the BSOD, as any service seems to cause it, like my cloud backup service, TiVo Desktop (needs Bonjour and TiVo Beacon services to run), and others. I'm attaching the latest ZIP file from running the dm log collector. Hope someone can help. Thanks.
My System SpecsSystem Spec
.

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 BAD_POOL_HEADER_ 0x00000019 - notskrnl.exe




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