Hi i hav two BSOD and now it is ok.


  1. Posts : 3
    windows 7 ultimate x64
       #1

    Hi i hav two BSOD and now it is ok.


    Hi i watched movie and suddnely i have two times BOSD,
    first time
    bugcode_usb_driver
    stop 0x000000FE
    and second when i reboot
    APC_INDEX_MISMATCH
    0x00000001. Here is a dmp files .
    The configuration is

    intel i5-3450
    Auss p8h77-m
    8Gb kingston
    ati r9-270x
    SSD Samsung Evo 840 in AHCI mode.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    As I have seen, the absolute majority of the APC_INDEX_MISMATCH BSODs are caused by third party antivirus programs. But we cannot say it for your situation, at least till now.

    As now it is OK, you may not pay that much importance to the issue right now, but if the BSODs continue to occur, then it would require a high level of attention.

    For the time being, free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

    1. Click on the Start button
    2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
    3. Select the “Startup” tab.
    4. Deselect all items other than the antivirus.
    5. Apply > OK
    6. Accept then restart.

    Dont worry, it will not loss anything. All the programs will be installed in your computer, you will be able to call them from Start > All programs whenever you need them.
    __________________________________________________________
    Code:
    BugCheck 1, {775bdc2a, 0, ffff, fffff8800427bb60}
    
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
    
    Followup: MachineOwner
    ---------
    
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    APC_INDEX_MISMATCH (1)
    This is a kernel internal error. The most common reason to see this
    bugcheck is when a filesystem or a driver has a mismatched number of
    calls to disable and re-enable APCs. The key data item is the
    Thread->CombinedApcDisable field. This consists of two separate 16-bit
    fields, the SpecialApcDisable and the KernelApcDisable. A negative value
    of either indicates that a driver has disabled special or normal APCs
    (respectively) without re-enabling them; a positive value indicates that
    a driver has enabled special or normal APCs (respectively) too many times.
    Arguments:
    Arg1: 00000000775bdc2a, Address of system call function or worker routine
    Arg2: 0000000000000000, Thread->ApcStateIndex
    Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
    Arg4: fffff8800427bb60, Call type (0 - system call, 1 - worker routine)
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    +1
    00000000`775bdc2a c3              ret
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0x1
    
    PROCESS_NAME:  vsserv.exe
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
    
    LAST_CONTROL_TRANSFER:  from fffff80003290e69 to fffff800032918c0
    
    STACK_TEXT:  
    fffff880`0427b928 fffff800`03290e69 : 00000000`00000001 00000000`775bdc2a 00000000`00000000 00000000`0000ffff : nt!KeBugCheckEx
    fffff880`0427b930 fffff800`03290da0 : fffffa80`0b4ec060 00000000`00000001 fffffa80`0b511640 fffff800`03587894 : nt!KiBugCheckDispatch+0x69
    fffff880`0427ba70 00000000`775bdc2a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
    00000000`0264ead8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x775bdc2a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!KiSystemServiceExit+245
    fffff800`03290da0 4883ec50        sub     rsp,50h
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  nt!KiSystemServiceExit+245
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  556356e8
    
    IMAGE_VERSION:  6.1.7601.18869
    
    FAILURE_BUCKET_ID:  X64_0x1_SysCallNum_4_nt!KiSystemServiceExit+245
    
    BUCKET_ID:  X64_0x1_SysCallNum_4_nt!KiSystemServiceExit+245
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x1_syscallnum_4_nt!kisystemserviceexit+245
    
    FAILURE_ID_HASH:  {e506ede0-d282-2e4c-5056-6cb373197a73}
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 3
    windows 7 ultimate x64
    Thread Starter
       #3

    Arc thanks a lot for replay.
    I followed the steps you give me.
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Nice. Now wait and see how it goes. Inform us for any further BSOD.
      My Computer


  5. Posts : 3
    windows 7 ultimate x64
    Thread Starter
       #5

    I remember now both time i watched movie on popcorn, maybe it is program that making problem. Couse i played a lot of games and no BSOD.
      My Computer


 

Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 04:41.
Find Us