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Windows 7: BSOD - need help fixing

05 Jul 2015   #1
cfarlow

Windows 7 Home Premium 64 bit
 
 
BSOD - need help fixing

File is attached.

The last few months I have been getting BSOD every once in a while. Last week, it occurred 4 times in one day. Would like help resolving this.

Thanks.


My System SpecsSystem Spec
.
05 Jul 2015   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello, cfarlow and welcome to the forums. I have looked at the last 5 dump files and they all point to your graphics driver.



Code:
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover 
from timeout failed.
Arguments:
Arg1: fffffa800b767010, Optional pointer 
to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 
fffff88005694ea0, The pointer into responsible device driver module (e.g. owner 
tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last 
failed operation.
Arg4: 0000000000000002, Optional internal context dependent 
data.

Debugging Details:
------------------

OVERLAPPED_MODULE: Address regions for 'IDSvia64' and 'IDSvia64.sys' 
overlap
A vide TDR error means your graphics drivers crashed and did not recover in time. These are your current graphics drivers


atikmdag
start end module name
fffff880`04c43000 fffff880`0526a000 atikmdag T (no symbols)
Loaded symbol image file: atikmdag.sys
Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
Image name: atikmdag.sys
Timestamp: Thu Jul 30 01:07:18 2009 (4A713896)
CheckSum: 005D9B80
ImageSize: 00627000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4


Please update your drivers. This is a suggestion

I am going to give you some links that will help you get a good clean install and not have any drivers you don't need that will conflict with other drivers. Download a WHQL driver from Latest AMD Catalyst Video Driver for Windows 7 . Once you have them downloaded, uninstall you current driver from control panel. next clean up any left over drivers from following this tutorial Drivers - Clean Left over Files after Uninstalling and select only ATI Display Drivers. After you have done that and rebooted, install the new driver, only select custom install and install only what you have to. Very few people need most of what they include. You do not need the audio/HDMI drivers as you already have that in your Motherboard drivers. Unless there is some reason you need them, the only thing you really need is the Display Driver.

Also, in the first box on your dump file please look at the last line

Code:
OVERLAPPED_MODULE: Address regions for 'IDSvia64' and 'IDSvia64.sys' 
overlap
IDSvia64 is Norton Internet security which is a well know cause of BSODs. I recommend you uninstall it, use the Norton Removal tool (https://support.norton.com/sp/en/us/...rProfile_en_us) and install Microsoft Security Essentials (Microsoft Security Essentials - Microsoft Windows)

Let us know if your results are better after doing that.
My System SpecsSystem Spec
06 Jul 2015   #3
cfarlow

Windows 7 Home Premium 64 bit
 
 
BSOD - need help fixing

I can't find the drivers to uninstall.
Where do I go in the control panel to find the drivers I need to uninstall?
I've looked in Uninstall programs and all I find is Realtek audio that has drivers.
I've searched the control panel for atikmdag and nothing comes up.
I've searched for drivers and I get C:\Program Files (x86)\Realtek\Audio
I've searched for \SystemRoot\system32\DRIVERS\atikmdag.sys and nothing comes up


I'm stuck.

I've already downloaded the WHQL driver.
My System SpecsSystem Spec
.

06 Jul 2015   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Do you see, in control panel, uninstall a program, Catalyst Control Center (CCC) ? that is what to uninstall. Then run thee DDU and select only ATI Display Drivers. reboot and install the new drivers as described above.
My System SpecsSystem Spec
06 Jul 2015   #5
cfarlow

Windows 7 Home Premium 64 bit
 
 

There is no CCC in my Control Panel.
My System SpecsSystem Spec
06 Jul 2015   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Do you actually have a physical card or is it on chip graphics? IF, you have a physical card, go to device manager, expand display adaptors, right click the HD 4200, select properties, go to the driver tab and select uninstall. Reboot, run DDU as in the tutorial and shit down, install the GT8800, start up and install the driver, using custom install and deselect everything except the Graphics driver and the PhysX Driver.
My System SpecsSystem Spec
07 Jul 2015   #7
cfarlow

Windows 7 Home Premium 64 bit
 
 

I ran DDU. The computer restarted.

Somehow, I missed getting the computer in safe mode. However, everything on the screen was magnified. After it shut down and restarted, it looks normal again.
Next is ... install the GT8800 ... How do I do it? I have no idea where to find GT8800.

Thank you for your patience with me. This is really not my cup of tea!
My System SpecsSystem Spec
07 Jul 2015   #8
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

cfarlow, I am sorry. I got your thread mixed up with another thread. Just reinstall Your drivers. Select custom install when you have the options and install only the graphics driver. You should be able to uncheck those thing you don't want to install.
My System SpecsSystem Spec
08 Jul 2015   #9
cfarlow

Windows 7 Home Premium 64 bit
 
 

I"m a little confused here. I followed your initial instructions to download the WHQL driver before I ran the DDU. Now I can't find it.

I have the auto detect utility download. However, when I went to run it again to find the WHQL driver, it looked like it was downloading all kinds of stuff for games and applications that I don't use. I stopped it.

Then I clicked on the driver link in the last message you sent me and got a drivers download page. Is that what I should be doing now, or did I miss something here?

Thanks.
My System SpecsSystem Spec
08 Jul 2015   #10
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

cfarlow, please read post # 8. I said I had your thread confused with another thread, so there is no GT 8800. You should just reinstall your drivers. But, do not use the auto detect and install. Just download the driver and only install the graphics driver. Not CCC and all of that, you don't need it and it can cause problems. Select custom install when you are installing, and select what you want to install.
My System SpecsSystem Spec
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