Blue Screen of Death (BSOD)

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  1. kasunmit
    Posts : 5
    Windows 7 Ultimate x64
       New #1

    Blue Screen of Death (BSOD)


    Hi

    I am getting Blue screen of death (this not a frequent matter) and after restarting the system, I can view following message
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: f4
    BCP1: 0000000000000003
    BCP2: FFFFFA800B6F9AD0
    BCP3: FFFFFA800B6F9DB0
    BCP4: FFFFF80002F90240
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\070615-18298-01.dmp
    C:\Users\Kasun\AppData\Local\Temp\WER-111977-0.sysdata.xml

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    Please somebody help me to recover my laptop

    Kasun
      My Computer
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  3. essenbe
    Posts : 26,869
    Windows 11 Pro
       New #2

    Hello, kasunmit welcome to the forums. Please tell me why you do not have SP1 installed. If you do not install it and keep all of the Windows Updates current you will always have problems with your computer. Your dump files say you have a bad hard drive.


    Code:
    CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa800b6f9ad0, Terminating object
Arg3: fffffa800b6f9db0, Process image file name
Arg4: fffff80002f90240, Explanatory message (ascii)


EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

BUGCHECK_STR:  0xF4_IOERR

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

    An I/O error is an In Out error referring to data transferred to and from the hard drive. Please run Seatools for DOS SeaTools for DOS and Windows - How to Use

    Let us know the results of the test. Also, please follow this tutorial and post the results here in your next post. Windows Genuine and Activation Issue Posting Instructions
      My Computer
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  4. kasunmit
    Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       New #3

    Dear sir,

    Thank you very much for your kind help given, I will install SP1 ASAP. I have run SeaTools for DOS and Windows and It was completed successfully (please find attached screenshot). cannot attached the result for Windows Genuine and Activation Issue Posting Instructions tutorial, It says invalid file (it is a .cab file)

    Please advice me to further steps

    Thank you

    Kasun
      My Computer
    Quote Quote

  6. essenbe
    Posts : 26,869
    Windows 11 Pro
       New #4

    kasunmit, please explain why the Windows Genuine Activation test won't work? I just downloaded and ran it and it worked fine. Also, why did you find it necessary to run the 'Fix All' test on your hard drive? That is for drives with errors and bad sectors.
      My Computer
    Quote Quote

  7. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #5

    I just run this from Steve's link and it worked just fine.

    Windows Genuine and Activation Issue Posting Instructions
      My Computer
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  8. derekimo
    Posts : 17,322
    Win 10 Pro x64
       New #6

    Doesn't matter,

    Code:
    Product ID:                00426-OEM-8992662-00006
Original Install Date:     6/21/2015, 12:18:43 AM
System Boot Time:          7/6/2015, 4:01:03 PM
System Manufacturer:       Hewlett-Packard
System Model:              HP 350 G1
System Type:               x64-based PC
    Acer OEM on an HP will never be legal.
      My Computer
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  10. kasunmit
    Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       New #7

    Dear sirs,

    Windows Genuine and Activation Issue Posting Instructions work fine and I got the final result as well. But final result folder is with .cab extension, so forum do not allow to upload it, shall I get screenshots and upload it ??

    I run the 'Fix All' test on my hard drive, because I thought fixing all can recover my hard drive. sometime I may have done wrong thing. Is there any other option to run ?

    Thank you
      My Computer
    Quote Quote

  11. kasunmit
    Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       New #8

    derekimo said:
    Doesn't matter,

    Code:
    Product ID:                00426-OEM-8992662-00006
Original Install Date:     6/21/2015, 12:18:43 AM
System Boot Time:          7/6/2015, 4:01:03 PM
System Manufacturer:       Hewlett-Packard
System Model:              HP 350 G1
System Type:               x64-based PC
    Acer OEM on an HP will never be legal.

    This laptop is purchase with the OS. I format it because of bluescreen. If it is a problem for bluescreen I will contact my vendor and change the OS
      My Computer
    Quote Quote

  12. derekimo
    Posts : 17,322
    Win 10 Pro x64
       New #9

    kasunmit said:
    derekimo said:
    Doesn't matter,

    Code:
    Product ID:                00426-OEM-8992662-00006
Original Install Date:     6/21/2015, 12:18:43 AM
System Boot Time:          7/6/2015, 4:01:03 PM
System Manufacturer:       Hewlett-Packard
System Model:              HP 350 G1
System Type:               x64-based PC
    Acer OEM on an HP will never be legal.

    This laptop is purchase with the OS. I format it because of bluescreen. If it is a problem for bluescreen I will contact my vendor and change the OS
    That's the best thing you can do.
      My Computer
    Quote Quote

  13. kasunmit
    Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       New #10

    Dear sir,

    might it have Hard Drive issue as well ? How can I know about that. Because with in this months warranty period of my laptop will be expired. So I have inform them soon

    Thank You
      My Computer
    Quote Quote

 
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