Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD error 0x8000000000000002 AMD/ATI Issue?

07 Jul 2015   #1
DublinMeUp

Windows 7 Ultimate x64
 
 
BSOD error 0x8000000000000002 AMD/ATI Issue?

Hi all,

Started getting daily BSOD's a few weeks back, Seemed to be mostly when i was watching video or streaming video, but did often happen when i'd do something as innocent as switch tabs on chrome etc.
Have had issues with ATI blue screening before but it never happened every day up until now.

Reformatted about a week back, problem has changed but is still there. It'll now freeze or go to black screen within 20 mins of startup then when i restart it'll go straight to BSOD. Restarting a few more times usually gets me back to my desktop and it won't happen again until i start up the next day.

I've attached the zip file of logs, if you need any other info I'll try as best i can to provide.

Many thanks


My System SpecsSystem Spec
.
08 Jul 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Yes, AMD/ATI issue.
Code:
BugCheck 116, {fffffa8009c34010, fffff88004584efc, 0, 2}

Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+8efc )

Followup: MachineOwner
---------
Uninstall the installed display driver using Display Driver Uninstaller. Then install the CCC 14.4 WHQL only.

Let us know for any further BSOD after doing it.
My System SpecsSystem Spec
08 Jul 2015   #3
DublinMeUp

Windows 7 Ultimate x64
 
 

Hi,

Thanks for the reply and help. I've done as you've said and will report back if any further BSOD happen.

Secondary question: I have a LCD TV hooked up to my computer. It now has a centimeter black border around it. I used to fix this in Catalyst Control Center but the install you said to use didn't include it.
I'm assuming the CCC was part of the problem but i don't think i can get my LCD back to the proper resolution without it.
My System SpecsSystem Spec
.

08 Jul 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

There should be display adjustment buttons on the body of the TV I think?
My System SpecsSystem Spec
08 Jul 2015   #5
DublinMeUp

Windows 7 Ultimate x64
 
 

No, only have a power button, channel+/- and volume+/-. Just went through every menu on the TV i could find with the remote but no dice.

Fairly old Philips LCD btw, used to have to adjust the GPU scaling in CCC.
My System SpecsSystem Spec
08 Jul 2015   #6
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

You would have to use CCC to adjust the display size, but for the time being it would be best to test the driver you have installed to see if it puts a stop to the BSODs. I understand that this isn't ideal but this really is a testing phase as you try to pinpoint the problem, if you can be patient and 'suffer' the border temporarily it will help greatly in eliminating drivers as a cause of the 0x116. There are many other possible causes for a 0x116 (which is always a graphics card related STOP) so ruling out drivers is an important first step.

Let us know if you receive any more BSODs and upload new logs if you do and we'll work from there.
My System SpecsSystem Spec
08 Jul 2015   #7
DublinMeUp

Windows 7 Ultimate x64
 
 

No problem, should know in a day or two if the issue's fixed. I'll post here before then if i get any more bsod's.

Thank you both for the help so far
My System SpecsSystem Spec
08 Jul 2015   #8
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

You're welcome, keep us posted.
My System SpecsSystem Spec
08 Jul 2015   #9
GokAy

Windows 7 Ultimate x64 SP1
 
 

Hmm, I had a HD5850 when I first build this PC (5 years ago), and I also have a Philips LED TV (same age). I used to get the black borders and couldn't make it work whatever I tried. When I switched to Nvidia, it started to display fullscreen. I remember reading this was a compatibility issue. Doesn't mean this is still the case though.
My System SpecsSystem Spec
15 Jul 2015   #10
DublinMeUp

Windows 7 Ultimate x64
 
 

Hi Guys,

Been over a week since my last blue screen so i'm calling that a success, many thanks. Did have one instance of my windows theme switching from aero to basic but nothing too major.

I'm thinking if i can find an old stable CCC i could try it out to fixed the scaling issue on my TV?

@gokay sorry only seeing your message now. I can get full screen once i have ATI's software CCC other than that i'm stuck with the borders. Have often thought of switching to Nvidia, this card has been a nightmare for a long time (HD48xx)
My System SpecsSystem Spec
Reply

 BSOD error 0x8000000000000002 AMD/ATI Issue?




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD under load error 0x8000000000000002
Hello, first post let me know if i am doing anything wrong. provided the zip files below collected from the tool linked in the tutorial Several times in the last three days I have had seemingly random Blue screens. Sometimes when under load, and sometimes not. any assistance would be...
BSOD Help and Support
BSOD error 0x8000000000000002 - I think uTorrent?
Hi everyone, I've been getting a BSOD I believe every time I have uTorrent up, although i am not sure because I was looking at the event log and I saw that I got the same error previously when uTorrent was not up, I am running Windows 7 64 Bit home prem, any help would be appreciated, thank you, I...
BSOD Help and Support
BSOD error 0x8000000000000002
Hi all, since approximately 2 days, my computer shows a blue screen with an error message. I must say that it occurs in none especially cases ; it is to say that i'm not playing a video game, not watching a movie, just surfing ! I haven't installed any device, software or driver....
BSOD Help and Support
Random BSOD, error 0x8000000000000002
Hello Seven forum I have been getting random BSOD for a while now, error 0x8000000000000002 OS: Windows 7 64bit Home Premium (upgrade from vista) Hardware Age: about 1 year old OS Age: Fresh, about a week old but have had the problem with previous installations It seems to be random,...
BSOD Help and Support
BSOD error 0x8000000000000002
Hi guys, I'm using Windows 7 32-bit and I'm having random BSOD few time every day. It already happened 4 times today. Sometimes it doesn't happen for 10 hours, sometimes it happens after 1 hour or less, there's no rule to it. It doesn't matter what I do - it happens when I play games, browse the...
BSOD Help and Support
error 0x8000000000000002 even no BSOD just crash
Ran CPU, GPU, Memory test NO Errors. When in IDLE in Win no problems but when I start for example playing some game there is an random crash, just black screen and then restart. I have new CPU, GPU, Power Supply, Main Board. - x86 (32-bit) or x64 ? x64 - the original installed OS on the...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 23:44.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App