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Windows 7: Blue Screen

08 Jul 2015   #1
ykmllu

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Blue Screen

Computer works normal in safe mode/networking. I am assuming it is a program problem. Selectively stopping some services and programs.

Please advise


My System SpecsSystem Spec
.
08 Jul 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Go to Support | Dell US ..... update the driver to Intel(R) Mobile Express Chipset SATA RAID Controller. That may be listed as Intel Rapid Storage or Intel Matrix.

Let us know the result.
___________________________________________________
Code:
BugCheck D1, {fffff8800381e3eb, 2, 0, fffff880013074f4}

*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by : iaStorA.sys ( iaStorA+8a4f4 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: fffff8800381e3eb, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880013074f4, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ec0100
GetUlongFromAddress: unable to read from fffff80002ec01c0
 fffff8800381e3eb Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP: 
iaStorA+8a4f4
fffff880`013074f4 468a4c0305      mov     r9b,byte ptr [rbx+r8+5]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  MsMpEng.exe

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

DPC_STACK_BASE:  FFFFF80000BA0FB0

TRAP_FRAME:  fffff80000ba0b30 -- (.trap 0xfffff80000ba0b30)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000003fff rbx=0000000000000000 rcx=fffff880009ae3e8
rdx=fffffa800cb468b0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880013074f4 rsp=fffff80000ba0cc0 rbp=fffff880037b6400
 r8=fffff880037b6400  r9=0000000000000010 r10=fffffa800cb468b0
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
iaStorA+0x8a4f4:
fffff880`013074f4 468a4c0305      mov     r9b,byte ptr [rbx+r8+5] ds:fffff880`037b6405=??
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002c86469 to fffff80002c86ec0

STACK_TEXT:  
fffff800`00ba09e8 fffff800`02c86469 : 00000000`0000000a fffff880`0381e3eb 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff800`00ba09f0 fffff800`02c850e0 : fffffa80`0760b030 00000000`00000000 fffffa80`0c5e636b 00000000`00067fe6 : nt!KiBugCheckDispatch+0x69
fffff800`00ba0b30 fffff880`013074f4 : 00000000`00000000 00000000`00000000 fffffa80`0c4cf7a0 00000000`00000000 : nt!KiPageFault+0x260
fffff800`00ba0cc0 00000000`00000000 : 00000000`00000000 fffffa80`0c4cf7a0 00000000`00000000 fffffa80`0cb468b0 : iaStorA+0x8a4f4


STACK_COMMAND:  kb

FOLLOWUP_IP: 
iaStorA+8a4f4
fffff880`013074f4 468a4c0305      mov     r9b,byte ptr [rbx+r8+5]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  iaStorA+8a4f4

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: iaStorA

IMAGE_NAME:  iaStorA.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  51ddd2d4

FAILURE_BUCKET_ID:  X64_0xD1_iaStorA+8a4f4

BUCKET_ID:  X64_0xD1_iaStorA+8a4f4

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0xd1_iastora+8a4f4

FAILURE_ID_HASH:  {51d5181d-e4a5-9eef-17a6-1bec89cde0ba}

Followup: MachineOwner
---------

0: kd> lmvm iaStorA
start             end                 module name
fffff880`0127d000 fffff880`01530000   iaStorA  T (no symbols)           
    Loaded symbol image file: iaStorA.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStorA.sys
    Image name: iaStorA.sys
    Timestamp:        Thu Jul 11 03:02:04 2013 (51DDD2D4)
    CheckSum:         000B0413
    ImageSize:        002B3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
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