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Blue Screen
Computer works normal in safe mode/networking. I am assuming it is a program problem. Selectively stopping some services and programs.
Please advise
Last edited by ykmllu; 08 Jul 2015 at 02:45. Reason: adding info
Computer works normal in safe mode/networking. I am assuming it is a program problem. Selectively stopping some services and programs.
Please advise
Last edited by ykmllu; 08 Jul 2015 at 02:45. Reason: adding info
Go to Support | Dell US ..... update the driver to Intel(R) Mobile Express Chipset SATA RAID Controller. That may be listed as Intel Rapid Storage or Intel Matrix.
Let us know the result.
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Code:BugCheck D1, {fffff8800381e3eb, 2, 0, fffff880013074f4} *** WARNING: Unable to verify timestamp for iaStorA.sys *** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys Probably caused by : iaStorA.sys ( iaStorA+8a4f4 ) Followup: MachineOwner --------- 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses. If kernel debugger is available get stack backtrace. Arguments: Arg1: fffff8800381e3eb, memory referenced Arg2: 0000000000000002, IRQL Arg3: 0000000000000000, value 0 = read operation, 1 = write operation Arg4: fffff880013074f4, address which referenced memory Debugging Details: ------------------ READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ec0100 GetUlongFromAddress: unable to read from fffff80002ec01c0 fffff8800381e3eb Nonpaged pool CURRENT_IRQL: 2 FAULTING_IP: iaStorA+8a4f4 fffff880`013074f4 468a4c0305 mov r9b,byte ptr [rbx+r8+5] CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT BUGCHECK_STR: 0xD1 PROCESS_NAME: MsMpEng.exe ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre DPC_STACK_BASE: FFFFF80000BA0FB0 TRAP_FRAME: fffff80000ba0b30 -- (.trap 0xfffff80000ba0b30) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=0000000000003fff rbx=0000000000000000 rcx=fffff880009ae3e8 rdx=fffffa800cb468b0 rsi=0000000000000000 rdi=0000000000000000 rip=fffff880013074f4 rsp=fffff80000ba0cc0 rbp=fffff880037b6400 r8=fffff880037b6400 r9=0000000000000010 r10=fffffa800cb468b0 r11=0000000000000000 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei pl nz na po nc iaStorA+0x8a4f4: fffff880`013074f4 468a4c0305 mov r9b,byte ptr [rbx+r8+5] ds:fffff880`037b6405=?? Resetting default scope LAST_CONTROL_TRANSFER: from fffff80002c86469 to fffff80002c86ec0 STACK_TEXT: fffff800`00ba09e8 fffff800`02c86469 : 00000000`0000000a fffff880`0381e3eb 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx fffff800`00ba09f0 fffff800`02c850e0 : fffffa80`0760b030 00000000`00000000 fffffa80`0c5e636b 00000000`00067fe6 : nt!KiBugCheckDispatch+0x69 fffff800`00ba0b30 fffff880`013074f4 : 00000000`00000000 00000000`00000000 fffffa80`0c4cf7a0 00000000`00000000 : nt!KiPageFault+0x260 fffff800`00ba0cc0 00000000`00000000 : 00000000`00000000 fffffa80`0c4cf7a0 00000000`00000000 fffffa80`0cb468b0 : iaStorA+0x8a4f4 STACK_COMMAND: kb FOLLOWUP_IP: iaStorA+8a4f4 fffff880`013074f4 468a4c0305 mov r9b,byte ptr [rbx+r8+5] SYMBOL_STACK_INDEX: 3 SYMBOL_NAME: iaStorA+8a4f4 FOLLOWUP_NAME: MachineOwner MODULE_NAME: iaStorA IMAGE_NAME: iaStorA.sys DEBUG_FLR_IMAGE_TIMESTAMP: 51ddd2d4 FAILURE_BUCKET_ID: X64_0xD1_iaStorA+8a4f4 BUCKET_ID: X64_0xD1_iaStorA+8a4f4 ANALYSIS_SOURCE: KM FAILURE_ID_HASH_STRING: km:x64_0xd1_iastora+8a4f4 FAILURE_ID_HASH: {51d5181d-e4a5-9eef-17a6-1bec89cde0ba} Followup: MachineOwner --------- 0: kd> lmvm iaStorA start end module name fffff880`0127d000 fffff880`01530000 iaStorA T (no symbols) Loaded symbol image file: iaStorA.sys Image path: \SystemRoot\system32\DRIVERS\iaStorA.sys Image name: iaStorA.sys Timestamp: Thu Jul 11 03:02:04 2013 (51DDD2D4) CheckSum: 000B0413 ImageSize: 002B3000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4