BSOD with atikmpag.sys error - still occurs with updated driver

Before we start troubleshooting, upload your MSINFO32.nfo file.

1. Click on the start button
2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
4. Give the time for processing, it will save a .nfo file on your desktop.
5. Zip it, and upload it following the instruction.

How to Create a System Information File in Windows.

Well, I have checked all your uploads. You do two things which will help us to find the root of the issue.

Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Stress test the Graphics Card using Furmark.

Video Card - Stress Test with Furmark

Take a screenshot of the furmark window before closing it. Upload the screenshot for us. Also let us know if you have experienced any crash/BSOD and/or artifacts during the test.

moomin said:

OK. Before I do this can you please clarify whether I should run the Furmark test in Safe Mode or in normal Windows mode. If the latter, will i t be ok if I disable the AMD Driver (to avoid the BSOD reocurring)? Thanks a lot Arc.

Furmark will not run in Safe mode at all.

You need to test the AMD device by using furmark, so disabling the AMD driver will nullify the objective of the test.

moomin said:

Speccy screenshot attached: Attachment 365338
These temperatures look very high to me, no? A little while later the motherboard hit 90 degrees and my system crashed with the usual BSOD error.

It is not very hot, it is extremely hot.

Furmark should raise the heat to the graphics card .... but the processor and the motherboard are almost melting.

Dismantle the computer. Clean the inside very carefully without breaking anything. Clean all the air vents and fan grills with compressed air. While re-seating, add new thermal paste to the CPU.



If you cannot do it yourself (not underestimating you, saying it because the laptop's hardware is really very difficult), get it done by a professional hardware technician.

And, get a cooling pad.