Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD When watching videos

14 Jul 2015   #1
Dalejeffrey

Windows 7 Ultimate 32 Bit
 
 
BSOD When watching videos

Hi folks. I get a blue screen of death when watching , seems to be flash videos on youtube and so on.
If someone could help me out with these dump files that would be greatly appreciated.
Thanks for your time, Jeff.


My System SpecsSystem Spec
.
14 Jul 2015   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello, Dalejeffrey and welcome to the forums. I will try to help you. I need you do do something for me.

Please fill out your System Specs

information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs

I looked at your last 5 dump files and this is what they all said.

Code:
Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {c0000005, 9a6a1f68, 9713a6c8, 9713a2a0}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmdag.sys ( atikmdag+96f68 )

Followup: MachineOwner
That is your graphics driver and this is your currently installed driver

Code:
atikmdag
start    end        module name
9a60b000 9b350000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Thu Apr 17 21:09:29 2014 (53508959)
    CheckSum:         00CF2D87
    ImageSize:        00D45000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please update the driver. If I knew your system specs and what card you have, I could be of more help and offer some suggestions. Also mentioned in one dump file was

Code:
*** WARNING: Unable to verify timestamp for tixhci.sys
*** ERROR: Module load completed but symbols could not be loaded for tixhci.sys
 tixhci+0xd000
That is your Texas Instruments Extensible Host Controller Interface for USB 3.0 and this is your currently installed driver.

Code:
tixhci
start    end        module name
9b364000 9b3b5000   tixhci     (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\tixhci.sys
    Image name: tixhci.sys
    Timestamp:        Thu Sep 08 16:09:16 2011 (4E692EFC)
    CheckSum:         0005167A
    ImageSize:        00051000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
That obviously needs updating too.
My System SpecsSystem Spec
14 Jul 2015   #3
Dalejeffrey

Windows 7 Ultimate 32 Bit
 
 

Hello and thanks for helping me out. I updated my Specs a little bit better. In regards to updating my Texas instruments USB I went into system and It says its already up to date with the current drivers. I was able to update my video card so that should solve half the problem. thanks again for your time....
My System SpecsSystem Spec
.

14 Jul 2015   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

The XHCI. You should be able to go to HP's web site for your particular computer model and update it from there.
My System SpecsSystem Spec
14 Jul 2015   #5
Dalejeffrey

Windows 7 Ultimate 32 Bit
 
 

Thank you very much for your help... Ill do this and let you know how it gos.
My System SpecsSystem Spec
14 Jul 2015   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

No problem. If you would like, I'll give you a few suggestions on getting a clean install with the graphics drivers and not install stuff you don't need, don't use and can potentially cause you problems.

I am going to give you some links that will help you get a good clean install and not have any drivers you don't need that will conflict with other drivers. Download a WHQL driver from Latest AMD Catalyst Video Driver for Windows 7 . Once you have them downloaded, uninstall your current driver from control panel. next clean up any left over drivers from following this tutorial Drivers - Clean Left over Files after Uninstalling and select only ATI Display Drivers. After you have done that and rebooted, install the new driver, only select custom install and install only what you have to. Very few people need most of what they include. You do not need the audio/HDMI drivers as you already have that in your Motherboard drivers. Unless there is some reason you need them, the only thing you really need is the Display Driver.
My System SpecsSystem Spec
15 Jul 2015   #7
Dalejeffrey

Windows 7 Ultimate 32 Bit
 
 

Thank you for your time and help im pretty sure the issue is solved. Thanks for the suggestions as well.
Jeff....
My System SpecsSystem Spec
15 Jul 2015   #8
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Glad to hear that. I hope it continues for you. Once you feel sure the problem has been resolved, please mark this thread as solved. If you have any more problems, you can come back here and continue.
My System SpecsSystem Spec
Reply

 BSOD When watching videos




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD Watching youtube videos and embedded FB videos.
Hi all, Im new here, and I hear this is the best place to get help with my current issue. Recently I installed beta drivers from amd (14.6) and whenever I watch videos on you tube or facebook I get a bluescreen shortly after. It goes so quick that I cant really read what the problem is, but...
BSOD Help and Support
BSOD while watching videos
Any help resolving my issue will be greatly appreciated. My computer just started crashing this week and I have no idea what to try next.
BSOD Help and Support
BSOD When watching vine or Watching videos through steam, Atikpag.sys
I've had this for a yea now. Still haven't found anything that will help me. When I watch vine or when I would go to buy a steam game, the video that pops up gives me BSOD. So I always have to buy my games through Windows Safe Mode. The error I get is the following: Stop: 0x000000000116 (I...
BSOD Help and Support
BSOD while watching MLB.com videos
I had a BSOD while streaming videos on mlb.com. I had just reinstalled windows home premium 64bit on my system, and is still in the process of installing all the updates. This is the info I got from event viewer: - System - Provider Name] Microsoft-Windows-Kernel-Power
BSOD Help and Support
BSOD while watching videos
I get BSOD's everytime I watch a movie in my PC. I attached the zip files here.
BSOD Help and Support
Several Different BSOD While Watching Videos
Hello everyone. I am really desperate of all these problems and I don't know what to do. To start with, I have System Model: Dell Inspiron N5110 I only have this laptop for not even 2 months, so the problems and errors should be minimum to none. I also try to be very careful with...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 16:21.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App