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Windows 7: BSOD when logging off and issues shutting down

15 Jul 2015   #1
soopg

Windows 7 Professional
 
 
BSOD when logging off and issues shutting down

Hi,

Recently my computer has been having regular blue screens. On average, this is happening once a week, and as you can imagine is very annoying. This always seems to happen when logging out of an account. Another problem I have, which I think could be related, is that the computer doesn’t shut down (e.g.: stays on the ‘shutting down’ screen). This again happens on average once a week. Both of these problems started about a few weeks ago, and, as far as I can remember, no new programs were installed before this.

I am running a fully updated copy of Windows 7 Professional 64bit. Attached is the zip folder with material regarding the blue screens (I followed the guide on your website: Blue Screen of Death (BSOD) Posting Instructions)

Many thanks for your help.


My System SpecsSystem Spec
.
15 Jul 2015   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Your logs are incomplete, important files are missing that we need to analyze your issue/s. Follow Blue Screen of Death (BSOD) Posting Instructions, let the tool run until it has completely finished and then upload the new logs.
My System SpecsSystem Spec
15 Jul 2015   #3
soopg

Windows 7 Professional
 
 
New Folder Attached

Thanks for your prompt response!

I'm sorry if I am missing something, but I have just run the program again, following the instructions, and have attached the new zip folder to this post. However, there seems to be less files in the folder this time instead of more!

Hope that I have the correct information this time. Thanks again.
My System SpecsSystem Spec
.

15 Jul 2015   #4
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Yeah there are less files in that one. Give it a third run mate, it'll pick it up eventually.
My System SpecsSystem Spec
15 Jul 2015   #5
soopg

Windows 7 Professional
 
 
Third Time Lucky :)

Hi again!

This time looks much more promising! Many more files are included in the folder which I have attached.

Thanks again.
My System SpecsSystem Spec
15 Jul 2015   #6
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

I'll get round to these tonight mate after work, please bear with me.
My System SpecsSystem Spec
16 Jul 2015   #7
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Right, all of your dumps are 0x50 which is a PAGE_FAULT_IN_NONPAGED_AREA. Before we start looking at drivers I'd like you to run a couple diagnostic tests please.
Code:
PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff900c00cb050, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff9600024283c, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800034cd100
GetUlongFromAddress: unable to read from fffff800034cd1c0
 fffff900c00cb050 

FAULTING_IP: 
win32k!SpNotifyLSurfaceRedirSurfAssoc+14
fffff960`0024283c 488b4940        mov     rcx,qword ptr [rcx+40h]

MM_INTERNAL_CODE:  0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  csrss.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
Download and run MemTest86+ to test your RAM. RAM - Test with Memtest86+

Note   Note


Run MemTest86+ for at least 8 passes. Ideally set it off before you go to bed and leave it overnight, we're looking for zero errors here. A single error will show something's going bad with your RAM.


Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use

Run chkdsk. Disk Check

Post back with the results and we'll go from there.
My System SpecsSystem Spec
16 Jul 2015   #8
soopg

Windows 7 Professional
 
 
Thanks!

Hi there,

I will try these tests probably over the weekend and report back to you on the results sometime soon.

Many Thanks.
My System SpecsSystem Spec
16 Jul 2015   #9
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

You're welcome, keep us posted.
My System SpecsSystem Spec
18 Jul 2015   #10
soopg

Windows 7 Professional
 
 

Hi there,

I have now done all of the tests you posted before. All appeared to come up clear apart from chkdsk which said 'it had made corrections to the file system'. I have attached the full log of chkdsk to this post along with screenshots of the other completed test.

Look forward to your reply.
My System SpecsSystem Spec
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 BSOD when logging off and issues shutting down




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