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Windows 7: BSOD while playing Dota 2, IRQL_NOT_LESS_OR_EQUAL, ntoskrnl.exe

16 Jul 2015   #1
Greatdrift

Windows 7 Home Premium SP1 64bit
 
 
BSOD while playing Dota 2, IRQL_NOT_LESS_OR_EQUAL, ntoskrnl.exe

Hello! It's been two years since my last BSOD on my Lenovo Y580 laptop.

I have the latest nvidia drivers, and the iirc the latest drivers since I just re-imaged the laptop a month ago.

Specs of the Laptop:
Intel i7-3630QM
Nvidia GTX 660M + Intel HD4000 (Optimus)
1TB HDD
8GB RAM

I heard this might be either RAM related or software related, but my RAM has been working fine ever since I got this computer about 2-3 years ago.

Attached is the zip file.

Thanks!
Greatdrift


My System SpecsSystem Spec
.
17 Jul 2015   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

There are some important files missing from your logs we need to read to get the full picture. Can you run the DM Log collector again and upload the new logs, it can take up to three times to grab all of the files.
My System SpecsSystem Spec
17 Jul 2015   #3
Greatdrift

Windows 7 Home Premium SP1 64bit
 
 

Re ran the DM log Collector, should be fine now!
My System SpecsSystem Spec
.

17 Jul 2015   #4
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

One bugcheck in the logs, a 0xA. And only one driver showing in the dump, the Intel graphics driver.
Code:
fffff880`06e1d6b8  fffff880`052ff853Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0xee853

2: kd> lmvm igdkmd64
start             end                 module name
fffff880`05211000 fffff880`055c7000   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Fri Mar 20 11:27:36 2015 (550C0428)
    CheckSum:         0039D1C3
    ImageSize:        003B6000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
This may be down to the switchable graphics (I'm not too hot on laptops) but it's worth checking your vendor's support page or the Intel site for a later version. Try and apply an update if there is one and let us know how it goes.
My System SpecsSystem Spec
17 Jul 2015   #5
Greatdrift

Windows 7 Home Premium SP1 64bit
 
 

Updated the Intel Graphic Drivers. Will continue playing some more video games. I will respond back if anything new arises.

Thank you very much Boozad!
My System SpecsSystem Spec
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 BSOD while playing Dota 2, IRQL_NOT_LESS_OR_EQUAL, ntoskrnl.exe




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