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Windows 7: Several domain computers have Explorer.exe crash on network drive

17 Jul 2015   #1
SFMoMAIT

Windows 7 Pro x86
 
 
Several domain computers have Explorer.exe crash on network drive

We have several people with Explorer.exe crashes when they open to a network drive. I've tried the folder view reset registry fix. Also used shexview to disable some extensions but still have crashes. It seems to follow the user to a new computer as well. Different users in different departments. We've disabled Aero themes, disabled various startup programs and did not help. Here are is one of the DMP files I've collected.

Thanks for your help!

Lee


My System SpecsSystem Spec
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17 Jul 2015   #2
SFMoMAIT

Windows 7 Pro x86
 
 

Unable to post DMP files in IE or Chrome. Goes to 2008 IIS no permissions page Will try later....
My System SpecsSystem Spec
17 Jul 2015   #3
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Are you experiencing BSODs? If so try following http://www.sevenforums.com/bsod-help-support/
My System SpecsSystem Spec
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20 Jul 2015   #4
SFMoMAIT

Windows 7 Pro x86
 
 

What's the best way to upload a dump file here? Mine is 64 megs compressed. File host somewhere?
My System SpecsSystem Spec
20 Jul 2015   #5
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

That's a Kernel dump, can you follow the instructions below.
  1. Open Advanced System Settings
  2. Click on Settings in Startup & Recovery
  3. Make sure both boxes indicated below are checked
  4. In the dropdown box ensure you're set to record Small Memory Dumps
My System SpecsSystem Spec
23 Jul 2015   #6
SFMoMAIT

Windows 7 Pro x86
 
 
Not a BSOD, just a crash

If it's an explorer.exe crash then it won't produce a DMP file, no? Suggestions?
My System SpecsSystem Spec
23 Jul 2015   #7
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Are you actually receiving BSODs or not?
My System SpecsSystem Spec
23 Jul 2015   #8
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Explorer Crash Dump - enable.

See the tutorial and reg file here:

Troubleshooting Explorer.exe Crashing Issues

Backup reg key first and make sure that WER (Windows Error Reporting) service is enabled and started.

[EDIT]

Are you talking about explorer crashes (explorer has stopped responding) or BSOD's? If it's BSOD's the explorer crash dump - enable that I posted a link to will not help.
My System SpecsSystem Spec
23 Jul 2015   #9
SFMoMAIT

Windows 7 Pro x86
 
 

Just explorer.exe crashes. I actually just found out how to do the mini dumps for it. I'll upload.....
My System SpecsSystem Spec
23 Jul 2015   #10
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Well if you can read crash dumps it may point to a specific DLL or a couple of DLL's. If you can't read the dump just upload it.

Other than that it will involve disabling any non-microsoft shell extensions that create a right click context menu entry for [File] [Folder] or [Drive]

Check for and install any updates for that software.
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 Several domain computers have Explorer.exe crash on network drive




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