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Windows 7: BSOD playing CS:GO, error 0x00000116

17 Jul 2015   #1
JollyJed

windows 7
 
 
BSOD playing CS:GO, error 0x00000116

Hey guys,

I finished building my PC yesterday and everything was going fine until it blue screened whilst playing CS:GO.. the game itself crashed and when i looked into my case my graphics card fans were off but the PC was still on and then the BSOD occured. Its happened a few times now and it could happen within 10 minutes or hours.. Ill post a gyazo of my build and a gyazo and details from 'BlueScreenView' so you can see whats happening i also downloaded the most recent graphics card driver so it wont be that!

BlueScreenView -

Gyazo - 005eaeb3cf50ae67d6a49e84af2b3390.png

My build -

Gyazo - 795b6a068e93b4f9b81013beb75e205f.png

Any help or advice would be appreciated!


My System SpecsSystem Spec
.
18 Jul 2015   #2
JollyJed

windows 7
 
 

morning bump
My System SpecsSystem Spec
18 Jul 2015   #3
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Hello Jed, all of your dumps are, as you say, 0x116s which is a VIDEO_TDR_ERROR (Timeout Detection Recovery) which is pointing to a problem with your GPU. This could be a driver issue, overheating, power, a faulty card or a faulty PCI slot among other things. So a couple of steps to take to start troubleshooting.

1: Could you include your PSU in your system specs please, it's something we really could do with knowing.

2: Have you monitored temperatures of your card while under load? If not please do so and report them back.

3: Download an earlier ATI driver from here and save it to your desktop. Download DDU and follow Display Driver Uninstaller: How to use to remove all traces of your current driver. Reboot and install the downloaded driver.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8010ba8170, fffff880040facec, 0, 2}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+ccec )

Followup: MachineOwner
---------

7: kd> lmvm atikmpag
start             end                 module name
fffff880`040ee000 fffff880`04196000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Tue Jun 23 02:10:51 2015 (5588B21B)
    CheckSum:         000AA93B
    ImageSize:        000A8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

My System SpecsSystem Spec
.

18 Jul 2015   #4
JollyJed

windows 7
 
 

Hello mate the PSU is 'EVGA 600B 600W 80+ Bronze Certified ATX Power Supply'

As for the monitoring of temperatures and putting it under load, how could i do this? is there something i can download?

I will follow step 3 now! Thanks for the reply

EDIT: The driver page only gives me the option to download the most recent driver (7/8/2015) , any idea how to get an older version?
My System SpecsSystem Spec
18 Jul 2015   #5
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

There are a few programs you can use to monitor temps mate, there' Speccy as linked in my sig, HWInfo, or you can use something like MSI Afterburner. To put the card under load you can run Furmark, instructions are below.

Run Furmark to stress test your GPU. Video Card - Stress Test with Furmark

Note   Note
Run Furmark for around 30 minutes.
warning   Warning
Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them, if the temperature continues to rise steadily once it has reached 80C be prepared to stop the test so as to not damage your GPU.


Try here for earlier AMD drivers.
My System SpecsSystem Spec
18 Jul 2015   #6
JollyJed

windows 7
 
 

i feel so stupid but what am i looking for here - Gyazo - f1fdcf0771e7fbce8cf9127fd9787d41.png

Wantt to make sure im looking at the correct thing so i can stop it before it damages the GPU
My System SpecsSystem Spec
18 Jul 2015   #7
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Can you upload your screenhots and stuff directly to here please mate? Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
18 Jul 2015   #8
JollyJed

windows 7
 
 

Done for you mate
My System SpecsSystem Spec
18 Jul 2015   #9
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

If you run Furmark there will be a temperature sensor towards the bottom left, that's what you need to watch when running Furmark. If it hits 80C get ready to abort the test if it carries on up to 90C rapidly.
Attachment 366298
My System SpecsSystem Spec
18 Jul 2015   #10
JollyJed

windows 7
 
 

Perfect mate i just got it running, what am i looking out for? if the stress on the GPU causes a blue screen because of the heat?
My System SpecsSystem Spec
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