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Windows 7: Custom Build BSOD after two fresh W7 Installs

21 Jul 2015   #11
epete

Windows 7 Ultimate 64 bit
 
 

After exchanging a couple emails with G.Skill Tech support and updating some of the parameters in the motherboard bios (and still failing the Memtest86+ utility, they have recommend an RMA. I never had time to try using the PC with the two good sticks to confirm the BSOD problem is gone. My only fear is that I will get replacement RAM and the BSOD problem does not go away. I guess I will just have to wait and see. Either way if the current RAM gives errors and it is not the cause of the BSOD, I am sure it would have shown itself in other ways. I will mark this thread as solved after I get replacement RAM and confirm the BSOD is gone.


My System SpecsSystem Spec
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22 Jul 2015   #12
epete

Windows 7 Ultimate 64 bit
 
 

I figured I would remove the two bad memory sticks and keep the PC up while I am waiting on G.SKILL for direction on the RMA. In about 18 hours the system blue screened. So while it will be nice to get some memory that doesn't show errors; I don't think it will solve my problem.

I am wondering if it is worth troubleshooting as is or if I should wait for the replacement ram before I continue (in order to eliminate variables).
My System SpecsSystem Spec
23 Jul 2015   #13
Pauly

Win7 Ultimate X64
 
 

Please upload the files and we can take a look
My System SpecsSystem Spec
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23 Jul 2015   #14
epete

Windows 7 Ultimate 64 bit
 
 

Pauly - thanks for your help. At this point all 4 sticks are in the mail. Not sure that I can execute the file that extracts the reports until I get replacement memory. So lets wait until I get replacement RAM. G.Skill Tech Support said "The RipJaws X series is designed for the Z97 platform, so it will have the ideal XMP Profile and features for your motherboard" so they will be sending that in return in place of my RipJaws Z series. So when they arrive, I will first test the RAM, make sure it is properly configured then wait for a blue screen. After a bluescreen, I will generate the zip to upload.
My System SpecsSystem Spec
23 Jul 2015   #15
Pauly

Win7 Ultimate X64
 
 

OK no problem, I was just thinking we could check the date on the driver to confirm the correct one had been updated this time.

Its worth noting that initially you will want to enter bios and turn XMP to off/standard until you have regained system stability, although XMP is useful it can overclock the ram on its own which sometimes will overvolt it causing BSODs so be sure you run stock settings for a while
My System SpecsSystem Spec
23 Jul 2015   #16
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Good call Paul. Sometimes XMP dose crazy things.
My System SpecsSystem Spec
02 Jan 2016   #17
epete

Windows 7 Ultimate 64 bit
 
 

OK, Back in July we found a problem with my RAM and G.SKILL provided me with 4 new sticks that work and do not fail the memory test. Since that time, my daughter started college and we haven't had much time to put into this machine. (This is her PC). She has told me that the PC still has BSOD problems and recently crashed when installing a new program.

I never responded to the last suggestion so I will now. The XMP is and has been disabled in the BIOS from the start. So that should not be contributing to the problem.

Since I have not been seeing these crashes, I am wondering if there are log files somewhere that I can go to to get enough details to continue troubleshooting so I can close on this build.

Any suggestions would be appreciated as I am now a t a loss on what to do.


Attached Files
File Type: zip MELISSA-PC-Sat_01_02_2016_170157_61.zip (1.65 MB, 1 views)
My System SpecsSystem Spec
03 Jan 2016   #18
Pauly

Win7 Ultimate X64
 
 

Your last dump reports an 0x124 error which is reporting a hardware issue (although this often isn't the case)
This can be caused by a variety of things but its worth noting that one BSOD that does not recur may not be the end of the world, if crashes repeat then I would always attempt to diagnose

Heres a good link with some info and things to try but the most common causes of this if it is not hardware damage/errors are overheating and/or bios

Stop 0x124 - what it means and what to try

Given your earlier problems I would definitely check your bios settings and make sure everything is correct/nothing has changed, if any issues here check your cmos battery

I notice you have IOBit software on the machine Total System Care, IMHO this is one of the worst pieces of junk you can have and I would recommend you remove immediately and hope it hasn't done any lasting damage, we see lots of cases where this software causes BSOD crashes along with OS issues/fail to boot problems
My System SpecsSystem Spec
03 Jan 2016   #19
epete

Windows 7 Ultimate 64 bit
 
 

1. all IOBit SW have been uninstalled. (are there any programs that you think are worth wile for keeping a system clean or should I just forget about these utilities all together)?

2. Where will I see the 0X124 error show up? How to I clear this so I will know this has occurred after making changes.

3. I think the Memory is not the issue, given all I have done so far. The sticks are firmly in the sockets and locked.

4. I have removed the side panel and used a can of air to blow out any dust. Can I use any fan to blow inside to rule out overheating? I believe my Gygabyte BIOS provides temperature readings, Cant I use that to determine if something is overheating? Not sure what levels the temperatures should not exceed.

5. I have very few components connected to the motherboard. Microprocessor w/ Stock heat sync and fan, 4 memory sticks, graphics card and SSD. Note that the SSD is not screwed down to the frame. Is this something that needs to be done to rule out 0X124?

6. As far as the BIOS settings go, I have not tried to overdrive anything and the only changes I made were the values given to me by G.Skill Tech Support while debugging the RAM. I assume the values they provided were the best parameters to use.

7. On the Battery, Do I simply remove it and confirm it has the proper voltage with a voltmeter?
My System SpecsSystem Spec
03 Jan 2016   #20
epete

Windows 7 Ultimate 64 bit
 
 

Looking a bit closer at the link you provided, it is suggested that Gigabyte Software has been known to cause this problem.

Looking in my Uninstall or Change Program window, I see I have Fast Boot, APP Center, @BIOS B15.0630.1, VTuner, SIV, EZSetup B15.0811.1, Easy Tune, CloudStation, GameCtrl B14.0718.1, ON_OFF Charge 2 B15.0709.1, Smart TimeLock B15.0626.1 and Cloud Station Server installed. How do I know what is not needed and then what should I uninstall.

I am really hoping this is the cause of the problem.
My System SpecsSystem Spec
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 Custom Build BSOD after two fresh W7 Installs




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