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Windows 7: Video card BSOD ATIkmdag.sys 0x0000003b

19 Jul 2015   #1
computergeekguy

7 home premium 64 bit
 
 
Video card BSOD ATIkmdag.sys 0x0000003b

Hey guys, my computer blue screens approximately 30-45 minutes into gameplay of Battlefield 3.

My first card was Power Color ATI 7870. Blue screened as mentioned above.

Second card was the same model (RMA). It blue screened as the first.

Third card is the same scenario as card 2

Fourth card, they gave me a brand new ATI R9 270. Very nice card, a little faster, still blue screens.

These are the drivers I have installed/uninstalled for all of the cards:
13.9
14.4
14.12 (Omaga)
15.7 (Currently running driver)

I am starting to think that it is actually not the card. Could you guys help me out? Im kind of getting lost into what to do next. Also, can anything be said about changing the bios of my card? I heard people talking about it on the internet and am not sure if it is such a good idea.
Attachment 366442

Any help would be appreciated
Thanks


My System SpecsSystem Spec
.
26 Jul 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

With the R9 200 series card, the 14.12 works good.

There are versatile different bugchecks, which may indicate to a memory related issue. Latest four dumps .....
Code:
BugCheck 3B, {c0000005, fffff8801122d3fa, fffff8800a24a750, 0}

Probably caused by : atikmdag.sys ( atikmdag+1353fa )

Followup: MachineOwner
---------
Code:
BugCheck D1, {0, 2, 1, fffff8800452d02e}

Probably caused by : hidusb.sys ( hidusb!HumReadReport+13f )

Followup: MachineOwner
---------
Code:
BugCheck 109, {a3a039d89746b7e0, 0, df7e17cbe24a89bd, 101}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------
Code:
BugCheck 3D, {fffff880030afc80, 0, 0, fffff880122c1137}

Probably caused by : dxgkrnl.sys ( dxgkrnl!DxgNotifyInterruptCB+7b )

Followup: MachineOwner
---------
Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the result. A camera snap of the memtest86+ window before closing the program would be good.
My System SpecsSystem Spec
26 Jul 2015   #3
computergeekguy

7 home premium 64 bit
 
 

I have run the Memtest 86 program. I have so far managed to get in 6 passes with no errors so far. I am not expecting to see any in the next two passes however so I might start looking at my power supply as the next possible problem. I just bought a new EVGA 600 watt and it arrived not to long ago. As soon as Memtest is done I think I will install it and see if that makes a difference. If that doesn't work what could it possibly be? Is there a way to determine if a program might be conflicting with my card?

Could it possibly be a problem with new video card and older motherboard? I think that I have the latest bios so my mobo is as good as its going to get. Also I think that my card is PCI-e version 3 and my mobo is version 2 so might that conflict? (I heard it wasn't supposed too)

Here is the picture of memtest. Attachment 367100
My System SpecsSystem Spec
.

26 Jul 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Any memory test less than 8 passes is just waste of time.
My System SpecsSystem Spec
27 Jul 2015   #5
computergeekguy

7 home premium 64 bit
 
 

I got it up to 10 passes. Here is the picture, it still is the same result.

Attachment 367115
My System SpecsSystem Spec
27 Jul 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Try two other hardware tests.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
Take a screenshot of the furmark window before closing it. Upload the screenshot for us. Also let us know if you have experienced any crash/BSOD and/or artifacts during the test.

Stress test the CPU.
Hardware - Stress Test With Prime95
It saves the result as a .txt file in the prime95's folder. Upload the file for us.

As the range of the bugchecks are very wide, we need to make it sure at first that the main components of the hardware is not failing.
My System SpecsSystem Spec
27 Jul 2015   #7
computergeekguy

7 home premium 64 bit
 
 

I just ran furmark. I haven't gotten to the prime 95 test yet.
I ran furmark for and hour and a half. Here are some specs that I noticed about the test.

Core temp stayed mostly on 75 or lower. Highest was 77

VRM temp got up to 95 (ran it at 95 degrees for about and hour to see if it would crash) Then I placed a fan and cooled it to 82 for the last half hour.

No artifacts or blue screens. In fact my card seems to be more stable when stress testing then when gaming.

I got a picture plus some other monitoring programs if interested.

Attachment 367208

I will get to melting my CPU tomorrow.

Thanks
My System SpecsSystem Spec
28 Jul 2015   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Actually, among lot of other bugchecks there is a stop 0x109. It is a mystery bugcheck, and it claims two things to resolve it. Either the BIOS update of a clean reinstall.

As far as I am seeing, there is no further opportunity for you to update the BIOS. Though the BIOS is old itself, still it is the latest, Version 2104.
Code:
BiosVersion = 2104   
BiosReleaseDate = 08/13/2010
In this situation I think Prime95 will also come back clean, and most probably you will opt for a clean reinstall.

If you think that you can take this way, follow this guide: Clean Reinstall - Factory OEM Windows 7 and use the drivers via windows update.

Hopefully that will give the stability there.
My System SpecsSystem Spec
29 Jul 2015   #9
computergeekguy

7 home premium 64 bit
 
 

Update: Prime 95 failed my CPU. I was going to send the log but I don't have access to my computer at the moment. (only my laptop) I ran both High FFT and blend and both failed all 6 cores in 30 minutes to an hour. (About the same time as my games).
I think it is important to mention that my CPU never got above 41c on the stock cooler so heat is not a problem. I have a slight hunch that I might know what is going on with my CPU. Back about 4 years ago, I was playing around with Over clocking. I never went through with it as I didn't want to hurt anything as I was an noob. I thought that I returned all settings to their default but I my not have.

Could I look into boosting the voltage of the CPU and leaving the clock settings alone as prime 95 indicates to me improperly set clock settings.

Could you help me out any with settings? Can I just adjust the voltage or do I need to adjust other settings as well?

Thanks

Edit: I think the highest a 1055T can safely go voltage wise it 1.42-1.47 V
I think I am currently set at 1.28 V I may raise it somewhere in between like 1.3V and see what happens
My System SpecsSystem Spec
29 Jul 2015   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
How To Clear CMOS (Reset BIOS)
If it BSODs even with the default hardware settings, run prime95 again. Let us know if it yields the same result.

Then we will have two places remained to look at.
My System SpecsSystem Spec
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