This win 7 home prem SP1 has been operating erratically for about 1 month. When I look at the problem graph it has 7 shutdowns attributable to the OS and 3 due to an app. Went thru all the HP Support Solution screens and did not help. Looked at paging file space and increased..didn't help. Am at a loss now.
Attachment 366596
Upload your MSINFO32.nfo file.
- Click on the start button
- Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
- File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
- Give the time for processing, it will save a .nfo file on your desktop.
- Zip it, and upload it following the instruction.
How to Create a System Information File in Windows.
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Code:BugCheck 7A, {fffff6fc400067f0, ffffffffc0000185, 33f99820, fffff88000cfe000} GetPointerFromAddress: unable to read from fffff80002eb6278 *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : memory_corruption Followup: memory_corruption ---------
Test your HDD using Data Lifeguard Diagnostic for Windows. Take both the short test and the extended test.
Let us know the result.
Was traveling for 2 weeks...sorry for the lapse.
Results of Western Digital Data Lifeguard Diagnostic for Windows:
QUICK TEST RESULTS:
"Quick test on drive 1 did not complete! Status code = 07 (failed read test element), Failure SMART self test did not complete on drive 1."
Stopped at 1:03 mins/secs of elapsed time.
Interesting anomaly is that there was a green check mark and "passed" in the Smart Status column.
EXTENDED TEST RESULTS:
"Test found bad sectors that may be repairable".
I clicked "repair". Result was: "Unable to repair bad sectors. Please contact WD Tech Support for help."
Extended test duration was 1 hr 40 mins
Thanx for helping me
George B.
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