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Windows 7: Your computer has shut down unexpectedly

21 Jul 2015   #1
Bally

windows 7 home premium 64 bit service pack 1
 
 
Your computer has shut down unexpectedly

This win 7 home prem SP1 has been operating erratically for about 1 month. When I look at the problem graph it has 7 shutdowns attributable to the OS and 3 due to an app. Went thru all the HP Support Solution screens and did not help. Looked at paging file space and increased..didn't help. Am at a loss now.

Attachment 366596


My System SpecsSystem Spec
.
26 Jul 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
How to Create a System Information File in Windows.
_________________________________________________
Code:
BugCheck 7A, {fffff6fc400067f0, ffffffffc0000185, 33f99820, fffff88000cfe000}

GetPointerFromAddress: unable to read from fffff80002eb6278
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption

Followup: memory_corruption
---------
My System SpecsSystem Spec
26 Jul 2015   #3
Bally

windows 7 home premium 64 bit service pack 1
 
 
Attached MSINFO32 Zip file

My System SpecsSystem Spec
.

26 Jul 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Test your HDD using Data Lifeguard Diagnostic for Windows. Take both the short test and the extended test.

Let us know the result.
My System SpecsSystem Spec
14 Aug 2015   #5
Bally

windows 7 home premium 64 bit service pack 1
 
 

Was traveling for 2 weeks...sorry for the lapse.

Results of Western Digital Data Lifeguard Diagnostic for Windows:

QUICK TEST RESULTS:

"Quick test on drive 1 did not complete! Status code = 07 (failed read test element), Failure SMART self test did not complete on drive 1."

Stopped at 1:03 mins/secs of elapsed time.

Interesting anomaly is that there was a green check mark and "passed" in the Smart Status column.

EXTENDED TEST RESULTS:

"Test found bad sectors that may be repairable".

I clicked "repair". Result was: "Unable to repair bad sectors. Please contact WD Tech Support for help."

Extended test duration was 1 hr 40 mins

Thanx for helping me
George B.
My System SpecsSystem Spec
14 Aug 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

I would suggest you to RMA the disc. If the disc is out of warranty, get a new one.
My System SpecsSystem Spec
Reply

 Your computer has shut down unexpectedly




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