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Windows 7: BSOD at random

23 Jul 2015   #1
EffinCraig

Windows 7 64-bit
 
 
BSOD at random

I've been getting BSOD crashes seemingly at random for quite a while now. Sometimes it happens while my system is busy, sometimes while idle. Windows seems to think it's a HDD communication problem.

Also, sometimes these crashes are not accompanied by a blue screen, instead giving a briefly scrambled screen (less than 1 second in duration) followed by a system reset.


My System SpecsSystem Spec
.
26 Jul 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Please test the HDD using Data Lifeguard Diagnostic for Windows.

Take both the short test and the extended test. Let us know the results.
_________________________________________________
Code:
BugCheck F4, {3, fffffa800a10ab10, fffffa800a10adf0, fffff800033c3e20}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe

Followup: MachineOwner
---------
Code:
BugCheck 7A, {fffff6fc50000b58, ffffffffc00000c0, 20a050880, fffff8a00016b020}

Probably caused by : partmgr.sys ( partmgr!PmSurpriseRemoval+a3 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
26 Jul 2015   #3
EffinCraig

Windows 7 64-bit
 
 

I've finished both tests on my primary HDD and it passed both. I also have a secondary drive I use for backups and other storage, should I test that one as well?
My System SpecsSystem Spec
.

26 Jul 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Well, now open the computer. Re-seat the sata and power.
Use a new SATA cable there, and attach the HDD to another unused SATA port on the motherboard.



And, as you are opening the computer, re-seat the other components like RAM and graphics card too.



Then see how it goes.
My System SpecsSystem Spec
03 Aug 2015   #5
EffinCraig

Windows 7 64-bit
 
 

Tried the re-seat and cable / port swap, no luck seeing improvement so far. I've uploaded a fresh DM log to capture the latest crashes, just in case they can offer any insight.
My System SpecsSystem Spec
05 Aug 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The stop 0xF4 BSODs are continuing to happen. It is in general a storage related bugcheck.

As far as I understand, these things do influence in such a bugcheck:
(Items in Green are already checked, Items in Red, you have to test now, Items in Blue will be tested at last)

A failing HDD ==>
already checked, nothing found in this line.
Running out storage space ==>
462 GB free space is more than enough.
A failing storage controller driver ==>
it is msahci there, which never fails.
A wrongly seated disc, with a bad SATA cable or a failing SATA port. ==>
tested, negative result.
A Backup tool or defrag tool ==>
If you have any, please uninstall it for a test purpose.
A storage monitoring driver of a third party antivirus ==>
Please uninstall BitDefender for a test purpose. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
A virus ==>
Will think for it as the last resort.
A failing Memory, which may cause any sort of issue. Test is as follows:
Quote:
Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the result. A camera snap of the memtest86+ window will be nice.
My System SpecsSystem Spec
16 Aug 2015   #7
EffinCraig

Windows 7 64-bit
 
 

Against my own better judgement I upgraded to Windows 10 without first resolving this crash issue, and haven't had a crash since. The upgrade involved reinstalling Bitdefender, which makes me wonder if it was indeed the culprit.

Thanks very much for all your help!
My System SpecsSystem Spec
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