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Windows 7: BSOD when playing games

23 Jul 2015   #1
pcmgrath

Windows 7 X64
 
 
BSOD when playing games

hello everyone,

I have been having some issues when playing some games recently. My system will lock up on me in game and then my pc will reset. I would like some assistance with trying to figure out if this is a hardware issue with either of my GTX 970s. I have uploaded my .dmp file from the crash.

Thanks again

P


My System SpecsSystem Spec
.
23 Jul 2015   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

My System SpecsSystem Spec
23 Jul 2015   #3
pcmgrath

Windows 7 X64
 
 

ok thanks for the help. Here is the updated file.
My System SpecsSystem Spec
.

23 Jul 2015   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Please try uploading the DM Log collector again. I opened it once, but now it says invalid attachment. When I opened it the first time there seemed to be something wrong with it, and it is still 1 dump file but the dump file you uploaded before and this one seemed a little different. In the meantime please open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

Also please run these online virus scanners

Scan with Kaspersky TDSSKiller:
Anti-rootkit utility TDSSKiller
Anti-rootkit utility TDSSKiller
ESET online scanner:
Free Virus Scan | Online Virus Scanner from ESET
Free Online Virus Scanner | ESET
Superantispyware
SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

Let me know the results of both and upload the DM Log collector in a new post.
My System SpecsSystem Spec
23 Jul 2015   #5
pcmgrath

Windows 7 X64
 
 

Here is the file again, I have scanned with the system file checker and no corrupt files were found, kaspersky found one file a eset found nothing, and superantispyware only found a few cookies.
My System SpecsSystem Spec
24 Jul 2015   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Ok, what were the names of what they found?
My System SpecsSystem Spec
24 Jul 2015   #7
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

pcmgrath, I'm not sure what is happening. I would just like to show you something. This is not yours, but it is a typical dump file when we first open it in our debuggers.



Code:
BugCheck 19, {3, fffff8000306f670, 0, 0}

*** WARNING: Unable to verify timestamp for dnelwf64.sys

*** ERROR: Module load completed but symbols could not be loaded for dnelwf64.sys

Probably caused by : dnelwf64.sys ( dnelwf64+1d8ff )

Followup: MachineOwner


Something like that is what we expect to see. This is yours:



Code:
Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\iusb3hcs.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for iusb3hcs.sys

*** ERROR: Module load completed but symbols could not be loaded for iusb3hcs.sys

Unable to load image \SystemRoot\system32\drivers\iaStorV.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for iaStorV.sys

*** ERROR: Module load completed but symbols could not be loaded for iaStorV.sys

Unable to load image \SystemRoot\system32\drivers\amdxata.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for amdxata.sys

*** ERROR: Module load completed but symbols could not be loaded for amdxata.sys

Unable to load image \SystemRoot\system32\DRIVERS\aswNdisFlt.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for aswNdisFlt.sys

*** ERROR: Module load completed but symbols could not be loaded for aswNdisFlt.sys

Unable to load image \SystemRoot\System32\Drivers\spldr.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for spldr.sys

*** ERROR: Module load completed but symbols could not be loaded for spldr.sys

Unable to load image \??\C:\Program Files\SUPERAntiSpyware\SASDIFSV64.SYS, Win32 error 0n2

*** WARNING: Unable to verify timestamp for SASDIFSV64.SYS

*** ERROR: Module load completed but symbols could not be loaded for SASDIFSV64.SYS

Unable to load image \SystemRoot\System32\Drivers\aswVmm.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for aswVmm.sys

*** ERROR: Module load completed but symbols could not be loaded for aswVmm.sys

Unable to load image \SystemRoot\System32\Drivers\aswRvrt.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for aswRvrt.sys

*** ERROR: Module load completed but symbols could not be loaded for aswRvrt.sys

Unable to load image \SystemRoot\system32\drivers\aswRdr2.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for aswRdr2.sys

*** ERROR: Module load completed but symbols could not be loaded for aswRdr2.sys

Unable to load image \SystemRoot\system32\DRIVERS\ndisrd.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for ndisrd.sys

*** ERROR: Module load completed but symbols could not be loaded for ndisrd.sys

Unable to load image \SystemRoot\System32\Drivers\dump_iaStorV.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for dump_iaStorV.sys

*** ERROR: Module load completed but symbols could not be loaded for dump_iaStorV.sys

Unable to load image \??\C:\Program Files\SUPERAntiSpyware\SASKUTIL64.SYS, Win32 error 0n2

*** WARNING: Unable to verify timestamp for SASKUTIL64.SYS

*** ERROR: Module load completed but symbols could not be loaded for SASKUTIL64.SYS

Unable to load image \SystemRoot\system32\drivers\aswSP.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for aswSP.sys

*** ERROR: Module load completed but symbols could not be loaded for aswSP.sys

Unable to load image \SystemRoot\system32\drivers\aswKbd.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for aswKbd.sys

*** ERROR: Module load completed but symbols could not be loaded for aswKbd.sys

Unable to load image \SystemRoot\system32\drivers\aswSnx.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for aswSnx.sys

*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys

Unable to load image \SystemRoot\SysWow64\drivers\AsUpIO.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for AsUpIO.sys

*** ERROR: Module load completed but symbols could not be loaded for AsUpIO.sys

Unable to load image \SystemRoot\SysWow64\drivers\AsIO.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for AsIO.sys

*** ERROR: Module load completed but symbols could not be loaded for AsIO.sys

Unable to load image \SystemRoot\system32\DRIVERS\e1c62x64.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for e1c62x64.sys

*** ERROR: Module load completed but symbols could not be loaded for e1c62x64.sys

Unable to load image \SystemRoot\SysWow64\drivers\AiChargerPlus.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for AiChargerPlus.sys

*** ERROR: Module load completed but symbols could not be loaded for AiChargerPlus.sys

Unable to load image \SystemRoot\system32\DRIVERS\HECIx64.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for HECIx64.sys

*** ERROR: Module load completed but symbols could not be loaded for HECIx64.sys

Unable to load image \SystemRoot\system32\drivers\cmudaxp.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for cmudaxp.sys

*** ERROR: Module load completed but symbols could not be loaded for cmudaxp.sys

Unable to load image \SystemRoot\system32\drivers\drmk.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for drmk.sys

*** ERROR: Module load completed but symbols could not be loaded for drmk.sys

Unable to load image \SystemRoot\system32\DRIVERS\xusb21.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for xusb21.sys

*** ERROR: Module load completed but symbols could not be loaded for xusb21.sys

Unable to load image \SystemRoot\system32\DRIVERS\SaiK1709.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for SaiK1709.sys

*** ERROR: Module load completed but symbols could not be loaded for SaiK1709.sys

Unable to load image \SystemRoot\system32\DRIVERS\asmtxhci.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for asmtxhci.sys

*** ERROR: Module load completed but symbols could not be loaded for asmtxhci.sys

Unable to load image \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for GEARAspiWDM.sys

*** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys

Unable to load image \SystemRoot\system32\drivers\SaiBus.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for SaiBus.sys

*** ERROR: Module load completed but symbols could not be loaded for SaiBus.sys

Unable to load image \SystemRoot\system32\DRIVERS\dtlitescsibus.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for dtlitescsibus.sys

*** ERROR: Module load completed but symbols could not be loaded for dtlitescsibus.sys

Unable to load image \SystemRoot\system32\drivers\LGBusEnum.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for LGBusEnum.sys

*** ERROR: Module load completed but symbols could not be loaded for LGBusEnum.sys

Unable to load image \SystemRoot\system32\drivers\nvvad64v.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for nvvad64v.sys

*** ERROR: Module load completed but symbols could not be loaded for nvvad64v.sys

Unable to load image \??\C:\Windows\system32\drivers\mbam.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for mbam.sys

*** ERROR: Module load completed but symbols could not be loaded for mbam.sys

Unable to load image \SystemRoot\system32\DRIVERS\SaiMini.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for SaiMini.sys

*** ERROR: Module load completed but symbols could not be loaded for SaiMini.sys

Unable to load image \SystemRoot\system32\drivers\nvhda64v.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for nvhda64v.sys

*** ERROR: Module load completed but symbols could not be loaded for nvhda64v.sys

Unable to load image \SystemRoot\system32\DRIVERS\iusb3hub.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for iusb3hub.sys

*** ERROR: Module load completed but symbols could not be loaded for iusb3hub.sys

Unable to load image \SystemRoot\SysWow64\drivers\ASUSFILTER.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for ASUSFILTER.sys

*** ERROR: Module load completed but symbols could not be loaded for ASUSFILTER.sys

Unable to load image \SystemRoot\system32\DRIVERS\asmthub3.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for asmthub3.sys

*** ERROR: Module load completed but symbols could not be loaded for asmthub3.sys

Unable to load image \SystemRoot\system32\DRIVERS\SaiU1709.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for SaiU1709.sys

*** ERROR: Module load completed but symbols could not be loaded for SaiU1709.sys

*** WARNING: Unable to verify timestamp for iusb3xhc.sys

*** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for nvlddmkm.sys

*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys

Unable to load image \SystemRoot\system32\drivers\aswMonFlt.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for aswMonFlt.sys

*** ERROR: Module load completed but symbols could not be loaded for aswMonFlt.sys

Unable to load image \SystemRoot\system32\drivers\aswStm.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for aswStm.sys

*** ERROR: Module load completed but symbols could not be loaded for aswStm.sys

Unable to load image \??\C:\Program Files\AVAST Software\Avast\ng\vbox\VBoxAswDrv.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for VBoxAswDrv.sys

*** ERROR: Module load completed but symbols could not be loaded for VBoxAswDrv.sys

Unable to load image \SystemRoot\system32\drivers\aswHwid.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for aswHwid.sys

*** ERROR: Module load completed but symbols could not be loaded for aswHwid.sys

Unable to load image \SystemRoot\system32\drivers\LGVirHid.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for LGVirHid.sys

*** ERROR: Module load completed but symbols could not be loaded for LGVirHid.sys

Unable to load image \SystemRoot\system32\drivers\peauth.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for peauth.sys

*** ERROR: Module load completed but symbols could not be loaded for peauth.sys

Unable to load image \SystemRoot\System32\Drivers\secdrv.SYS, Win32 error 0n2

*** WARNING: Unable to verify timestamp for secdrv.SYS

*** ERROR: Module load completed but symbols could not be loaded for secdrv.SYS

Unable to load image \??\C:\Windows\system32\drivers\IOMap64.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for IOMap64.sys

*** ERROR: Module load completed but symbols could not be loaded for IOMap64.sys

Unable to load image \??\C:\Users\Paul\AppData\Local\Temp\cpuz138\cpuz138_x64.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for cpuz138_x64.sys

*** ERROR: Module load completed but symbols could not be loaded for cpuz138_x64.sys

Unable to load image \??\C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamKms.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for NvStreamKms.sys

*** ERROR: Module load completed but symbols could not be loaded for NvStreamKms.sys

*** WARNING: Unable to verify checksum for win32k.sys

*** WARNING: Unable to verify checksum for TSDDD.dll

*** WARNING: Unable to verify checksum for cdd.dll

*** WARNING: Unable to verify checksum for ATMFD.DLL

*** ERROR: Module load completed but symbols could not be loaded for ATMFD.DLL


Basically it is saying every driver in your system couldn't load.



The first thing I would like you to do is uninstall Dameon tools.

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause of BSOD's.

1. Uninstall Daemon Tools.
2. Download the SPTD standalone installer and follow these steps:
- Double click the executable to open it
- Click the button shown below



If the button it is grayed out, as shown in the image, there is no more SPTD installation on your system, and you can just close the window.

Dameon tools and Alcohol 120% are known causes of BSODs.

Please also run Seatools for DOS on your Mechanical hard drives. SeaTools for DOS and Windows - How to Use
If you don't have Mechanical hard drives, I'm not sure how to check your SSDs. In raid, Samsung SSDs will not show in their tool box, I don't believe. See what, if anything, it does show.

Also, please reinstall your Graphics drivers using this tutorial. Please only install the Graphics driver and PhysX. Don't install the 3D stuff, Audio or HDMI drivers and don't install GeForce experience. NVIDIA Drivers - Avoid Problems

Also, please make sure your computer is configured properly for Small Memory Dumps. Dump Files - Configure Windows to Create on BSOD

Try that and see if thing improve any.
My System SpecsSystem Spec
25 Jul 2015   #8
pcmgrath

Windows 7 X64
 
 

my pc started to lock up during regular use, I ended up formatting my computer before saving the dump file. I will mark this as solved and monitor to see if it starts up again.

Thanks for the help,

P
My System SpecsSystem Spec
25 Jul 2015   #9
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

OK, thanks and let us know how it goes for you.
My System SpecsSystem Spec
Reply

 BSOD when playing games




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