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Windows 7: BSOD 0x0000009f win7 x64 while shuting down my laptop

24 Jul 2015   #1
yennv90

Window 7 pro
 
 
BSOD 0x0000009f win7 x64 while shuting down my PC

Help me, please !
messenge


The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000004, 0x0000000000000258.......

Thanks !


My System SpecsSystem Spec
.
24 Jul 2015   #2
yennv90

Window 7 pro
 
 

Please help me !
My System SpecsSystem Spec
25 Jul 2015   #3
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

My System SpecsSystem Spec
.

26 Jul 2015   #4
yennv90

Window 7 pro
 
 

ok, thanks, srr
// files uploader http://www.sevenforums.com/attachmen..._213029_40.zip
My System SpecsSystem Spec
26 Jul 2015   #5
Laith

Windows 10 Professional x64
 
 

Hey there!
Code:
BugCheck 1000009F, {4, 258, fffffa8006cbd040, fffff800041e23d0}

Unable to load image \??\C:\Windows\system32\drivers\btwampfl.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for btwampfl.sys
*** ERROR: Module load completed but symbols could not be loaded for btwampfl.sys
Probably caused by : btwampfl.sys ( btwampfl+5874e )
This is your Broadcom Bluetooth driver, update it.
My System SpecsSystem Spec
26 Jul 2015   #6
yennv90

Window 7 pro
 
 

Thanks, but laster version install ! Must install earlier verson ?
// Srr, my english bad !
My System SpecsSystem Spec
26 Jul 2015   #7
Laith

Windows 10 Professional x64
 
 

Yea do that. You don't have bad English at all, if you keep practicing you'll know good English in no time.
My System SpecsSystem Spec
26 Jul 2015   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Is bluetooth a must for you?

If not, disable bluetooth in device manager for good. Enable it back only when you use it, and then disable it again when the use is over.

If the computer does not go to sleep or hibernate with bluetooth on, the BSOD should not be there.
My System SpecsSystem Spec
26 Jul 2015   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

One more thing .....
Quote:
fffff880`0350e140 fffff880`043b4200Unable to load image \??\C:\Program Files (x86)\Norton Internet Security\NortonData\21.5.0.19\Definitions\BASHDefs\20140703.001\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
BHDrvx64+0x15b200
If disabling bluetooth is not enough to solve the BSOD, you may need to uninstall Norton and all Symentec products using Norton Removal tool and use any other antivirus.
My System SpecsSystem Spec
26 Jul 2015   #10
Laith

Windows 10 Professional x64
 
 

I would recommend MSE with MBAM. If that is not enough you should go for Avira with MBAM. That will keep you super-safe.
My System SpecsSystem Spec
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 BSOD 0x0000009f win7 x64 while shuting down my laptop




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