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Windows 7: USB BUG CODE BSOD while using internet and other random times

24 Jul 2015   #1
Struggleosophy

Windows 7
 
 
USB BUG CODE BSOD while using internet and other random times

I am having some trouble with Blue Screens on my computer. I usually expect at least 1 or 2 blue screens a week. Sometimes less if I play it safe, sometimes more if I'm using my computer a lot. The majority of my blue screens have said USB_BUG_CODE. I can usually count on a blue screen if I have more multiple browsers open or if I run a big program, but it seems the things that cause a blue screen on my computer changes pretty regularly so I'm not sure if something I'm doing is causing it.

I've already tried updating my drivers (I'm not sure if they are actually updated, but my computer says they are updated), and I have selective suspend turned off.

My computer is on it's last legs; my USB ports hardly work, my power supply only charges in certain position and some other issues. Just seeing if there was a simple fix for my blue screens.


My System SpecsSystem Spec
.
25 Jul 2015   #2
Laith

Windows 10 Professional x64
 
 

Hey there!
Code:
BugCheck FE, {8, 6, 5, fffffa8007a27b20}

Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
Code:
2: kd> lmvm usbhub
start             end                 module name
fffff880`062cc000 fffff880`06326000   usbhub     (pdb symbols)          c:\symbols\usbhub.pdb\A47E065E52B543548CC1110A51D008D21\usbhub.pdb
    Loaded symbol image file: usbhub.sys
    Mapped memory image file: c:\symbols\usbhub.sys\4CE7A68E5a000\usbhub.sys
    Image path: usbhub.sys
    Image name: usbhub.sys
    Timestamp:        Sat Nov 20 11:44:30 2010 (4CE7A68E)
    CheckSum:         000558C3
    ImageSize:        0005A000
    File version:     6.1.7601.17514
    Product version:  6.1.7601.17514
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     usbhub.sys
    OriginalFilename: usbhub.sys
    ProductVersion:   6.1.7601.17514
    FileVersion:      6.1.7601.17514 (win7sp1_rtm.101119-1850)
    FileDescription:  Default Hub Driver for USB
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
Hmm, run sfc /scannow and chkdsk /r.
Install the latest updates from Windows Update.

Do the exact same steps for chkdsk /r but instead of typing in sfc /scannow type chkdsk /r.

SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
25 Jul 2015   #3
Struggleosophy

Windows 7
 
 

Thanks for the reply

Ran SFC /scannow 4 times and still came back with errors. So I tried to download the Windows update readiness tool, but I keep getting "Installer encountered an error: 0xc8000247." I get a similar problem when I try to do Windows Update: an error saying that the service isn't running and that I should restart my computer.

Years ago, I took my computer to Tiger Direct to get it fixed after it went out. It turns out my hard drive at died so they fixed it but I since then I've always gotten an occasional pop up saying that my Windows wasn't genuine. I didn't see anything that my computer couldn't do so I just ignored it for 3 years. I guess that's coming back to bite. I will continue to try to go through the steps you provided.
My System SpecsSystem Spec
.

26 Jul 2015   #4
Laith

Windows 10 Professional x64
 
 

If that is the case, i guess you'll have to re-install Windows because usbport.sys can only be updated via Windows Update.
My System SpecsSystem Spec
28 Jul 2015   #5
Struggleosophy

Windows 7
 
 

Alrighty... So I spent the last few days figuring out what I needed to back up, trying to figure out why windows back up didn't work, finding a windows iso, downloading it and installing, then trying to figure out why the internet wasn't working, then downloading the majority of the drivers available on the Sony Vaio website.

Did windows update and it has to install like 400 mb worth of stuff. After all this do I need to do all the sfc and chkdsk stuff again? Or do I just use the computer as normal and see if I still get blue screens?
My System SpecsSystem Spec
29 Jul 2015   #6
Laith

Windows 10 Professional x64
 
 

Use the computer as normal and see if you get any BSODs.
My System SpecsSystem Spec
04 Aug 2015   #7
Struggleosophy

Windows 7
 
 

Well, I haven't had any issues with my computer for a week so I'll go ahead and mark this as solved. Thanks for the help!
My System SpecsSystem Spec
05 Aug 2015   #8
Laith

Windows 10 Professional x64
 
 

No problem! It's my duty to help!
My System SpecsSystem Spec
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 USB BUG CODE BSOD while using internet and other random times




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