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Windows 7: Random BSOD

25 Jul 2015   #1
teeup4

Windows 7 Home Premium 64 bit
 
 
Random BSOD

I've been getting random BSOD's for the past couple months. Using BlueScreenView I see it is caused by Driver: ntoskrnl.exe. I have attached the dump file. Hoping someone can help me out. Thanks.


My System SpecsSystem Spec
.
25 Jul 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi teeup4.

Please uninstall this program .....
  • Start Menu\Programs\Wise Program Uninstaller
... and report us for any further BSOD after doing it.
________________________________________________
Code:
BugCheck 19, {3, fffff80003267940, 0, fffff80003267940}

*** WARNING: Unable to verify timestamp for WiseTDIFw64.sys
*** ERROR: Module load completed but symbols could not be loaded for WiseTDIFw64.sys
Probably caused by : tdx.sys ( tdx!TdxTdiDispatchCreate+10f )

Followup: MachineOwner
---------
My System SpecsSystem Spec
26 Jul 2015   #3
teeup4

Windows 7 Home Premium 64 bit
 
 

So far so, good. Thanks for your help!
My System SpecsSystem Spec
.

15 Aug 2015   #4
teeup4

Windows 7 Home Premium 64 bit
 
 

So, things had been working very well for 2 weeks then I wake up this morning to another message saying that Windows has recovered from an unexpected shutdown. My new minidump is attached.Hoping someone can help.
My System SpecsSystem Spec
15 Aug 2015   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The same thing is causing the BSOD right there.
Code:
BugCheck 19, {3, fffff80003218940, 0, fffff80003218940}

*** WARNING: Unable to verify timestamp for WiseTDIFw64.sys
*** ERROR: Module load completed but symbols could not be loaded for WiseTDIFw64.sys

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+a53 )

Followup: Pool_corruption
---------
It is still there, nicely running, not uninstalled as suggested earlier.
Code:
wisetdifw    WiseTDIFw    \??\c:\windows\wisetdifw64.sys    Kernel Driver    Yes    System    Running    OK    Normal    No    Yes
How can you expect a stability with the crasher present in the system?
My System SpecsSystem Spec
15 Aug 2015   #6
teeup4

Windows 7 Home Premium 64 bit
 
 

After your first reply I respected your input and promptly did an uninstall on Wisecare. However, my assumption that the uninstaller would remove any other related files was apparently incorrect.
So now, I found the file wisetdifw64.sys and deleted it manually. I hope that was the appropriate action to take?
After scanning my c drive for anything else containing "wise" I found the following:
wise.xmd
WiseHDInfo64.dll

Can I remove either or both of these?
My System SpecsSystem Spec
15 Aug 2015   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Delete these two:
  • wisehdinfo WiseHDInfo \??\c:\windows\wisehdinfo64.dll
  • wisetdifw WiseTDIFw \??\c:\windows\wisetdifw64.sys
My System SpecsSystem Spec
15 Aug 2015   #8
teeup4

Windows 7 Home Premium 64 bit
 
 

I appreciate the continued help. Thanks!
My System SpecsSystem Spec
15 Aug 2015   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

OK, report us for any further issue.
My System SpecsSystem Spec
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