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Windows 7: Constant BSOD from iastorA.sys 0x10~7e or 0x10~7e

26 Jul 2015   #11
simrick

W7 64bit
 
 

Installed programs file (current).


My System SpecsSystem Spec
.
26 Jul 2015   #12
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I don't see but a couple of things that stand out.

There are 2 versions of Microsoft Office installed. That may not be a problem. I know some versions run well side by side.

There are 2 VLC Players installed, both the same version

Shared C Run-time for x64 McAfee 10/18/2013 1.38 MB 10.0.0 I'm not real sure what that is, but Everyone I know who works BSODs will say get rid of McAfee any time they see it. It is the cause of a multitude of problems. If it is a part of McAfee AV and Avast is installed, it is never a good idea to run 2 real time AVs, especially when one is named McAfee .

These all seem to have been installed about the same time the BSODs started

Code:
Dell SupportAssist Dell 7/19/2015 197 MB 1.1.6664.10
WhoCrashed 5.03 Resplendence Software Projects Sp. 7/18/2015 10.2 MB 
Malwarebytes Anti-Malware version 2.1.8.1057 Malwarebytes Corporation 7/17/2015 64.5 MB 2.1.8.1057
Citrix Online Launcher Citrix 7/17/2015 302 KB 1.0.335
GoToMeeting 7.2.3.3019 CitrixOnline 7/16/2015  7.2.3.3019
Adobe Flash Player 18 NPAPI Adobe Systems Incorporated 7/15/2015 17.6 MB 18.0.0.209
Adobe Flash Player 18 ActiveX Adobe Systems Incorporated 7/15/2015 17.1 MB 18.0.0.209
Mozilla Maintenance Service Mozilla 7/8/2015 373 KB 39.0
Mozilla Firefox 39.0 (x86 en-US) Mozilla 7/8/2015 162 MB 39.0
My System SpecsSystem Spec
26 Jul 2015   #13
simrick

W7 64bit
 
 

Quote   Quote: Originally Posted by essenbe View Post
I don't see but a couple of things that stand out.

There are 2 versions of Microsoft Office installed. That may not be a problem. I know some versions run well side by side.

There are 2 VLC Players installed, both the same version

Shared C Run-time for x64 McAfee 10/18/2013 1.38 MB 10.0.0 I'm not real sure what that is, but Everyone I know who works BSODs will say get rid of McAfee any time they see it. It is the cause of a multitude of problems. If it is a part of McAfee AV and Avast is installed, it is never a good idea to run 2 real time AVs, especially when one is named McAfee .

These all seem to have been installed about the same time the BSODs started

Code:
Dell SupportAssist Dell 7/19/2015 197 MB 1.1.6664.10
WhoCrashed 5.03 Resplendence Software Projects Sp. 7/18/2015 10.2 MB 
Malwarebytes Anti-Malware version 2.1.8.1057 Malwarebytes Corporation 7/17/2015 64.5 MB 2.1.8.1057
Citrix Online Launcher Citrix 7/17/2015 302 KB 1.0.335
GoToMeeting 7.2.3.3019 CitrixOnline 7/16/2015  7.2.3.3019
Adobe Flash Player 18 NPAPI Adobe Systems Incorporated 7/15/2015 17.6 MB 18.0.0.209
Adobe Flash Player 18 ActiveX Adobe Systems Incorporated 7/15/2015 17.1 MB 18.0.0.209
Mozilla Maintenance Service Mozilla 7/8/2015 373 KB 39.0
Mozilla Firefox 39.0 (x86 en-US) Mozilla 7/8/2015 162 MB 39.0
Thanks Essenbe. I will start uninstalling all this stuff tomorrow and see what happens. I've already removed Avast and put MS Security Essentials on there for now. Still getting BSODs though.
My System SpecsSystem Spec
.

26 Jul 2015   #14
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

If none of those things help, there are several things we could try, depending on how much time you want to spend on it. Some would require a lot of time and some would be risking a clean install. There is one thing experimental I have thought of trying, but never have on a machine with driver problems.

One thing I would do for certain is cleanup your startup programs. There are way too many in startup. The only thing really necessary is the AV. These are the startups

Code:
Caption                                                               Command                                                                                                                                                       User                          
Sidebar                                                               %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun                                                                                                           NT AUTHORITY\LOCAL SERVICE    
Sidebar                                                               %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun                                                                                                           NT AUTHORITY\NETWORK SERVICE  
Dropbox                                                               Dropbox.lnk                                                                                                                                                   Cynthia-PC\Cynthia            
Verizon Wireless Software Utility Application for Android – Samsung  Verizon Wireless Software Utility Application for Android – Samsung.lnk                                                                                      Cynthia-PC\Cynthia            
SUPERAntiSpyware                                                      C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe                                                                                                        Cynthia-PC\Cynthia            
Google Update                                                         "C:\Users\Cynthia\AppData\Local\Google\Update\GoogleUpdate.exe" /c                                                                                            Cynthia-PC\Cynthia            
HLBackupScheduler                                                     "C:\Program Files\Verizon Cloud\Verizon Cloud Service.exe"                                                                                                    Cynthia-PC\Cynthia            
SmileboxTray                                                          "C:\Users\Cynthia\AppData\Roaming\Smilebox\SmileboxTray.exe"                                                                                                  Cynthia-PC\Cynthia            
Dropbox Update                                                        "C:\Users\Cynthia\AppData\Local\Dropbox\Update\DropboxUpdate.exe" /c                                                                                          Cynthia-PC\Cynthia            
HP Digital Imaging Monitor                                            C:\PROGRA~2\Hp\DIGITA~1\bin\hpqtra08.exe                                                                                                                      Public                        
SysTrayApp                                                            C:\Program Files\IDT\WDM\sttray64.exe                                                                                                                         Public                        
SynTPEnh                                                              %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe                                                                                                                   Public                        
QuickSet                                                              c:\Program Files\Dell\QuickSet\QuickSet.exe                                                                                                                   Public                        
IntelTBRunOnce                                                        wscript.exe //b //nologo "C:\Program Files\Intel\TurboBoost\RunTBGadgetOnce.vbs"                                                                              Public                        
BLEServicesCtrl                                                       C:\Program Files (x86)\Intel\Bluetooth\BleServicesCtrl.exe                                                                                                    Public                        
BTMTrayAgent                                                          rundll32.exe "C:\Program Files (x86)\Intel\Bluetooth\btmshellex.dll",TrayApp                                                                                  Public                        
IAStorIcon                                                            "C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIconLaunch.exe" "C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe" 60  Public
The problem you are facing is that your machine, as it is set up now, needs IRST to run because it is set up with Intel Rapid Start. But, it is IRST that is causing your problems. I know that if set up in a true Raid, a clean install is necessary to change it to AHCI or IDE mode. I don't know how it would affect the Intel Rapid Start, because it is not a true Raid set up.

The code you are getting and the fact that it is IaStor being pointed out, is a strong indication that it is a storage problem. Unless provided with some type of utility for the SSD, they are difficult to test, but I would suggest running Seatools for DOS on the Mechanical Hard Drive. SeaTools for DOS and Windows - How to Use. I would suggest Check Disk too (Disk Check), but I can't suggest you run them on the SSD. In case you are not aware, IRST is Intel's Raid controller and also contains Intel's AHCI driver. So, it would seem the problem is with IRST, or the drives or system files being corrupted on the drive. If you have any questions, I will be happy to answer any of them. Let me know how it goes and if anything improves or not. We're not giving up yet.
My System SpecsSystem Spec
27 Jul 2015   #15
simrick

W7 64bit
 
 

@essenbe quick question: what about the first driver listed on this page?

https://downloadcenter.intel.com/pro...ogy-Intel-RST-

I know this is not the Dell website....but....

Edit: Here, this is a link directly to the one I am looking at:

https://downloadcenter.intel.com/dow...ST-RAID-Driver
My System SpecsSystem Spec
27 Jul 2015   #16
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

This will tell you which Chipsets it supports. Intel® Rapid Storage Technology (Intel® RST) — Supported Chipsets and Controller Hubs Which you probably have. The only thing I don't know is most OEMs alter many of their drivers. Whether IRST is one of them I don't know. I have downloaded and used drivers from Intel before and not had a problem. I would think it wouldn't hurt to try.
My System SpecsSystem Spec
27 Jul 2015   #17
simrick

W7 64bit
 
 

Quote   Quote: Originally Posted by essenbe View Post
This will tell you which Chipsets it supports. Intel® Rapid Storage Technology (Intel® RST) — Supported Chipsets and Controller Hubs Which you probably have. The only thing I don't know is most OEMs alter many of their drivers. Whether IRST is one of them I don't know. I have downloaded and used drivers from Intel before and not had a problem. I would think it wouldn't hurt to try.
OMG I am feeling like a dweeb here...not making sense of that page. Do these snips from Belarc Advisor & Speccy provide the info needed to make that call?
My System SpecsSystem Spec
27 Jul 2015   #18
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

The HM67 motherboard is part of the Intel 6 Series Chipset C216.. No reason for you to feel like a dweeb or anything else. You have no reason to know that. I presume all of your drivers are from Dell for that particular laptop. I ask, because I questioned last night why you had some Series 7 drivers and some series 6 drivers. Not to try to confuse you, but it may be OK, as even though they are different chipsets, they are the same 1155 (desktop)socket. Probably called something else on laptops, but still the same. I don't know the answer to that one. But, I am assuming it is fine, for now. They are all just revisions of the same socket.
My System SpecsSystem Spec
27 Jul 2015   #19
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Look at this one and see. I think this is the one. You don't need the F6flpy. That is for installing it during a clean install. You may want to get it and save it in case. But you need the setupRST https://downloadcenter.intel.com/dow...ST-RAID-Driver I believe this is right and may be the same one you are looking for. Just set a restore point before installing if you have doubts. System Restore Point - Create
My System SpecsSystem Spec
27 Jul 2015   #20
simrick

W7 64bit
 
 

Quote   Quote: Originally Posted by essenbe View Post
Look at this one and see. I think this is the one. You don't need the F6flpy. That is for installing it during a clean install. You may want to get it and save it in case. But you need the setupRST https://downloadcenter.intel.com/dow...ST-RAID-Driver I believe this is right and may be the same one you are looking for. Just set a restore point before installing if you have doubts. System Restore Point - Create
Thanks Essenbe. I will try that in a little while. As of right now, I have uninstalled a bunch of the programs from around the time the problem began, and have modified startups (msconfig), but I - for some very strange reason - seem to have a stable boot right now, and have had the thing on for over an hour, so I decided to try making the recovery disks (which were never done). If I can get through that successfully, then I will d/l this driver, set a restore point, and if I am still blue-screening, I will install that driver.

Thanks for all the help! I will report back.
My System SpecsSystem Spec
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 Constant BSOD from iastorA.sys 0x10~7e or 0x10~7e




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