Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Constant BSOD from iastorA.sys 0x10~7e or 0x10~7e

25 Jul 2015   #1
simrick

W7 64bit
 
 
Constant BSOD from iastorA.sys 0x10~7e or 0x10~7e

Hi.
I have a W7HP SP1 x64 Dell Inspiron 15Z Ultrabook model 5523, 6GB RAM, 500GB HDD, that is blue-screening so much I can't accomplish any type of troubleshooting anymore. I did manage to get some info from WhoCrashed: it said every crash was caused by iastorA.sys. Happens in safe mode as well. The error code is 0x10~7e or 0x0~7e

Sorry, I can't do the dm log collector - can't keep the computer on long enough to open the browser.

Right now, I have it booted to a live linux distro and am in the process of copying all User files over to an external HDD.

I ran the diagnostics available pre-boot, and everything checked out fine (hardware).

I am wondering if this iastorA.sys is corrupt, or not necessary? Is there a way to boot to safe mode with C prompt and just delete it or something?

Thanks.


My System SpecsSystem Spec
.
25 Jul 2015   #2
derekimo

Microsoft Community Contributor Award Recipient

 
 

If WhoCrashed is correct, that driver is the Intel Rapid Storage Technology driver, that does fit the 7e bugcheck you mention. (Storage/HDD/Etc.)

You could try updating it first,

Intel Rapid Storage Technology Driver Driver Details | Dell US

If you're in there with a live CD grab the dump files from C:\Windows\(Minidump or MEMORY Dump) folder and post them.
My System SpecsSystem Spec
26 Jul 2015   #3
simrick

W7 64bit
 
 

Quote   Quote: Originally Posted by derekimo View Post
If WhoCrashed is correct, that driver is the Intel Rapid Storage Technology driver, that does fit the 7e bugcheck you mention. (Storage/HDD/Etc.)

You could try updating it first,

Intel Rapid Storage Technology Driver Driver Details | Dell US

If you're in there with a live CD grab the dump files from C:\Windows\(Minidump or MEMORY Dump) folder and post them.
Hi. Thanks for the response.
I am attaching the WhoCrashed report here. Will do the minidumps as soon as I can figure out how to open them in this W10 machine.....

EDIT - zipped them up - here they are as well.

EDIT#2 - I was able to get the update "Serial-ATA_Driver_CY1HK_WN_12.8.0.1016_A03.EXE" installed and rebooted the machine successfully. Am running an ESET online scan now, just to see if anything is on here that shouldn't be, and to see if it stays on, or blue-screens again. Will report back.
My System SpecsSystem Spec
.

26 Jul 2015   #4
derekimo

Microsoft Community Contributor Award Recipient

 
 

You're welcome.

Yeah, every one of your dumps is pointing to iastorA.sys,

Code:
BugCheck 1000007E, {ffffffffc0000005, fffff8800154f27c, fffff88002b6f7e8, fffff88002b6f040}

Probably caused by : iaStorA.sys ( iaStorA+6127c )

Followup: MachineOwner
Loaded symbol image file: iaStorA.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStorA.sys
    Image name: iaStorA.sys
    Timestamp:        Thu Aug 01 18:39:52 2013 (51FB0DE8)
    CheckSum:         000AC609
    ImageSize:        002BA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
I don't think that driver I linked you is an update,

Attachment 367067

Pretty close to the same date on that driver, it may help though.

Try and run the log collector again, there's a lot of info in there that helps.
My System SpecsSystem Spec
26 Jul 2015   #5
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello, simrick. I looked at your last 5 dump files and they were all the same.

Code:
Use !analyze -v to get detailed debugging information.
BugCheck 1000007E, {ffffffffc0000005, fffff8800154f27c, fffff88002b6f7e8, fffff88002b6f040}
Probably caused by : iaStorA.sys ( iaStorA+6127c )
Followup: MachineOwner
That is Intel Rapid Storage Technology (IRST) You may want to update it. This is your current IRST driver you have now.

Code:
iaStorA
start             end                 module name
fffff880`014ee000 fffff880`017a8000   iaStorA  T (no symbols)           
    Loaded symbol image file: iaStorA.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStorA.sys
    Image name: iaStorA.sys
    Timestamp:        Thu Aug 01 20:39:52 2013 (51FB0DE8)
    CheckSum:         000AC609
    ImageSize:        002BA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Sorry, I posted at the same time Derek did. Just trying to help the Boss out.

Are you in AHCI Mode? If so, you could try to go to Devics Manager and expand IDE/ATA/ATAPI and find the AHCI Drivers listed there. They will be the ones with AHCI in the name.

Here are mine. Look for the Intel 9 Series chipset AHCI controller. Yours will be a different chipset number.Right click it and select properties, go to the Driver tab and either roll back driver, or you could uninstall driver. I would try the roll back first. If you are in IDE or Raid mode, please let us know. That can be done pretty quickly. With mine the Roll Back Driver is Greyed out, my only choice is uninstall. You may try the Update Driver and then check online.

Attachment 367071

Attachment 367072
My System SpecsSystem Spec
26 Jul 2015   #6
derekimo

Microsoft Community Contributor Award Recipient

 
 

Thanks Steve! Always good to have an extra set of eyes!
My System SpecsSystem Spec
26 Jul 2015   #7
simrick

W7 64bit
 
 

Quote   Quote: Originally Posted by derekimo View Post
You're welcome.

Yeah, every one of your dumps is pointing to iastorA.sys,

Code:
BugCheck 1000007E, {ffffffffc0000005, fffff8800154f27c, fffff88002b6f7e8, fffff88002b6f040}

Probably caused by : iaStorA.sys ( iaStorA+6127c )

Followup: MachineOwner
Loaded symbol image file: iaStorA.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStorA.sys
    Image name: iaStorA.sys
    Timestamp:        Thu Aug 01 18:39:52 2013 (51FB0DE8)
    CheckSum:         000AC609
    ImageSize:        002BA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
I don't think that driver I linked you is an update,

Attachment 367067

Pretty close to the same date on that driver, it may help though.

Try and run the log collector again, there's a lot of info in there that helps.
Finally got the thing to stay on long enough to grab the collector zip file - here it is. Will update more from a different computer.
My System SpecsSystem Spec
26 Jul 2015   #8
simrick

W7 64bit
 
 

Quote   Quote: Originally Posted by essenbe View Post
Hello, simrick. I looked at your last 5 dump files and they were all the same.

Code:
Use !analyze -v to get detailed debugging information.
BugCheck 1000007E, {ffffffffc0000005, fffff8800154f27c, fffff88002b6f7e8, fffff88002b6f040}
Probably caused by : iaStorA.sys ( iaStorA+6127c )
Followup: MachineOwner
That is Intel Rapid Storage Technology (IRST) You may want to update it. This is your current IRST driver you have now.

Code:
iaStorA
start             end                 module name
fffff880`014ee000 fffff880`017a8000   iaStorA  T (no symbols)           
    Loaded symbol image file: iaStorA.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStorA.sys
    Image name: iaStorA.sys
    Timestamp:        Thu Aug 01 20:39:52 2013 (51FB0DE8)
    CheckSum:         000AC609
    ImageSize:        002BA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Sorry, I posted at the same time Derek did. Just trying to help the Boss out.

Are you in AHCI Mode? If so, you could try to go to Devics Manager and expand IDE/ATA/ATAPI and find the AHCI Drivers listed there. They will be the ones with AHCI in the name.

Here are mine. Look for the Intel 9 Series chipset AHCI controller. Yours will be a different chipset number.Right click it and select properties, go to the Driver tab and either roll back driver, or you could uninstall driver. I would try the roll back first. If you are in IDE or Raid mode, please let us know. That can be done pretty quickly. With mine the Roll Back Driver is Greyed out, my only choice is uninstall. You may try the Update Driver and then check online.

Attachment 367071

Attachment 367072

Here is what I have:

EDIT: sorry for the short posts - it blue-screened on me right after I got these posted. I am on another machine now.

So, the Intel file, when run asked if I wanted to uninstall or fix, and I chose fix. Was able to get through that and a reboot before another BS. Then I tried the second download on that page, but it wouldn't work, as the drive is in use (or something like that).

I couldn't get through a complete ESET online scan, so I eventually had it running on the User account only, and managed to complete that. Found a lot of PUPs/PUMs, and one interesting installer.

TDSS Killer found nothing. RKILL found nothing. MBAM found very little.

I also got the WER files from the last dumps (attached).

Ran sfc /scannow and found no integrity violations.

I am stumped. I hope you guys have some ideas because I really don't want to do a factory reinstall.

Thanks to both of you!!
My System SpecsSystem Spec
26 Jul 2015   #9
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Simrick, from looking at your Device Manager screenshot, you are not in AHCI Mode, you are in Raid mode. IRST is probably needed in that case. I suspect you have Intel Rapid Start enabled. I believe the SSD acts as a cache for your hard drive but requires Rapid Storage Driver to be installed. Did you install any new Software or programs immediately before this started?

Based on your MSINFO32, most of your problems in the past Month have come from Verizon.exe and MSVCR90.DLL. MSVCR90.DLL, I believe is a DLL file necessary for Visual Studio or Programs written for Visual Studio.

Have you tried booting into Safe Mode? If so, run in Safe Mode for a while and see if you do OK. I assume you ran OK running your Live Linux.
My System SpecsSystem Spec
26 Jul 2015   #10
simrick

W7 64bit
 
 

Quote   Quote: Originally Posted by essenbe View Post
Simrick, from looking at your Device Manager screenshot, you are not in AHCI Mode, you are in Raid mode. IRST is probably needed in that case. I suspect you have Intel Rapid Start enabled. I believe the SSD acts as a cache for your hard drive but requires Rapid Storage Driver to be installed. Did you install any new Software or programs immediately before this started?

Based on your MSINFO32, most of your problems in the past Month have come from Verizon.exe and MSVCR90.DLL. MSVCR90.DLL, I believe is a DLL file necessary for Visual Studio or Programs written for Visual Studio.

Have you tried booting into Safe Mode? If so, run in Safe Mode for a while and see if you do OK. I assume you ran OK running your Live Linux.
Yes, I checked and IRST is indeed enabled in the BIOS. I disabled it, booted, got an error that it was not running, and re-enabled it.

Yes, there is a Verizon backup of some sort on here. I get an error from it every time I boot, that it needs a login or something. Since this is not my computer, I haven't touched that. I will ask if it's okay to remove.

I think this BSOD started around the 18th (near as I can tell), and I've looked at the installed programs by date (Ccleaner); not seeing anything really suspicious. I will upload a text file of installed programs when I boot it up again.

I have had it in safe mode a few times - always the same, blue-screening after a few minutes. I even have difficulty getting it to boot to disk at times. I can't even get it to boot to my Memtest86+ which I have used numerous times on other machines.

I had to turn off the secure boot and finally got the Linux distro to boot. I have had the live Linux CD running for quite some time, without issue, and it doesn't warn me that the HDD is failing either, so I am sure this is a driver issue. Like I said above, I have run the pre-boot diagnostics available on the machine and everything checked out okay.

Thanks.

Edit - have permission to get rid of the VZW stuff. Doing that now.
My System SpecsSystem Spec
Reply

 Constant BSOD from iastorA.sys 0x10~7e or 0x10~7e




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD iaStorA.sys driver, DRIVER_IRQL_NOT_LESS_OR_EQUAL
Hello-- I've been getting intermittent BSODs for the last month. No particular pattern. Just sometimes locks up, can't start task manager, can't switch between screens, mouse doesn't work kind of thing. Shutting the laptop cover often eventually lets it shut down. Not always. I've...
BSOD Help and Support
BSOD iaStor.sys & iaStorA.sys
Have to post fast before computer crashes. More details to follow Okay, I'm on another computer. I'm not super computer savvy, but after looking around all afternoon this forum was the place with the most resolved iaStor.sys errors. This error seems to occur after I save to the hard drive...
BSOD Help and Support
BSOD error 1000007e, iastorA.sys
Hi all, I receive the iaStorA.sys error every 10 minutes and even after updating all the drivers from the Dell site and running multiple scans, it still returns. So I have completely wiped my laptop and updated the drivers once more but unfortunately it is back. I thought it was the IRST but now...
BSOD Help and Support
iastora.sys BSOD on HP ultrabook - can't even boot into windows
What a crappy day -.- I've had this HP ultrabook for just over a year now. When I first bought it I disabled intel rapid storage technology and did a fresh install of windows. After installing a clean copy I installed the intel rapid storage again and enabled acceleration. All has been...
BSOD Help and Support
BSOD Occurs Randomly iaStorA.sys
Based on the BSOD I know that the iaStorA.sys file is the culprit and I've updated to the latest Intel Rapid Storage drivers. Unfortunately that hasn't helped. I also cant even do disk checks or a system restore becuz the BSOD always interrupts them. The BSOD also seems to occur randomly. Sometimes...
BSOD Help and Support
BSOD Every 7 hrs +/- DX79SI / iAstorA.sys error
Back about 6/3 got a bsod noting iastora.sys as the culprit. Rebooted automatically and everything was fine. 7 hours later (+/- 10 min), same thing. Finally got to where I just rebooted the computer before 7 hrs came up. Posted the problem to Intels Forum since all hardware was theirs, but got no...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 16:32.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App