BSOD while Streaming Video, error 0x0000007e atikmdag.sys

xailsa · 28 Jul 2015

My computer will blue screen only while streaming video, usually YouTube. I can browse the web and play games just fine. I haven't intentionally made any changes to my computer. It just started doing this a couple weeks ago. I can only watch maybe 2-3 short videos before it crashes. Here is my Info:

windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: h8-1214, Hewlett-Packard, Gigabyte, 2AC8
CPU: AuthenticAMD AMD FX(tm)-6100 Six-Core Processor AMD586, level: 21
6 logical processors, active mask: 63
RAM: 10501382144 total

On Tue 7/28/2015 1:16:17 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\072815-101135-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0xC48BB)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF880150F68BB, 0xFFFFF88004263228, 0xFFFFF88004262A80)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver

I have uploaded the DM Log Collector as well.

Boozad · 28 Jul 2015

Your dumps are blaming your ATI driver. It's old and needs updating, check your vendor's support page for the latest ATI driver offered and update it.

Code:

fffff880`04262968  fffff880`074fc000Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag
fffff880`

0: kd> lmvm atikmpag
start             end                 module name
fffff880`074fc000 fffff880`0759e000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Mar 12 14:25:35 2014 (53206E5F)
    CheckSum:         000A71DA
    ImageSize:        000A2000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Uninstall DAEMONTools Lite, a proven cause of BSODs.

1. Uninstall DAEMONTools Lite via Add/Remove Programs.
2. Download the SPTD standalone installer and perform the following steps.
3. Double click the executable to open it.
4. Click the button shown below.

Information

If the button it is grayed out as shown in the image, there is no more SPTD installation on your system and you can just close the window.

xailsa · 30 Jul 2015

Daemon Tools Lite has been uninstalled and I updated my ATI driver with Driver Updater. Computer still crashes giving me the same screen.