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Windows 7: BSOD HP ZBook 15 when hibernating, suspending or shutting down

03 Aug 2015   #1
anawim

Microsoft Windows 7 Enterprise x64
 
 
BSOD HP ZBook 15 when hibernating, suspending or shutting down

Hi there.

I have this company laptop with recurring BSOD (in reality most of the times no one see them but a Kernel-Power 41 error is set in the events) and reboots 10 minutes after a hibernation, suspension or shutdown is commanded. It doesn't happen each time but it's becoming more frequent.
OS, drivers and SW are all up to date.
I had already had replaced by HP motherboard, CPU and RAM without solving the issue. Reinstalling the OS and all the professional SW just to try is out question as it would require 2 full days of down time for the user. I've already run the dm log collector utility but there is too much confidential information in the produced zip file I cannot post it straight away.
I have a few minidumps caused by (according to Nirsoft BlueScreenView) hprpusbh.sys+4401 and hprpusbh.sys+a9f2 which is the proprietary HP Remote Graphics Hub but others are caused by ntoskrnl.exe+72a40 and more recently ntoskrnl.exe+752aa.
Any hints in the right direction to pinpoint the issue would be greatly appreciated.


My System SpecsSystem Spec
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06 Aug 2015   #2
Laith

Windows 10 Professional x64
 
 

Hiya and welcome to SevenForums!
Please follow the Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
06 Aug 2015   #3
anawim

Microsoft Windows 7 Enterprise x64
 
 

Shalom Laith, thanks but I CANNOT follow those instructions because of company policy. If you can I would appreciate hlepful support.
My System SpecsSystem Spec
.

06 Aug 2015   #4
Laith

Windows 10 Professional x64
 
 

Hmm, can you just attach the minidumps? Go into C:/Windows/Minidump and zip it all and attach it?
My System SpecsSystem Spec
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 BSOD HP ZBook 15 when hibernating, suspending or shutting down




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