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Windows 7: BSOD only when watching videos

01 Sep 2015   #31
UnknownAK

Windows 7 Home Premium 64bit
 
 

Okay so it seemed to be fine last night, however when i came on today the problem resumed quickly regardless of what browser i am using. A beta update also came out for my driver and i updated to that however it doesn't seem to have resolved the issue.

Here is an image of a bluescreen i got whilst watching a video.


My System SpecsSystem Spec
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01 Sep 2015   #32
Laith

Windows 10 Professional x64
 
 

Don't use a beta driver, revert to an stable driver.
My System SpecsSystem Spec
11 Sep 2015   #33
UnknownAK

Windows 7 Home Premium 64bit
 
 

Just got back from vacation and before i even got to open a browser my pc had already crashed 3 times. It doesn't give me blue screens anymore. Instead it just either freezes the entire screen or it just goes black and i have to forcefully shut it down. Once again the issue does not persist with games. I've tried switching between the recommended drivers and the beta build and both have the issue.

I have noticed that the first crash always comes with a message saying "Application has been blocked by grraphics hardware" and this error will not appear again. I have only noticed the blocked error appearing on firefox but since the crash happens on pretty much anything now i presume it does it for that as well.

My PC has become almost unusable now as i just cant do anything other than gaming without this issue happening and i want to cry. I am reluctant to buy a new graphics card since my current one costed 200 to begin with but i am becoming more frantic now and so If i can't fix this issue soon, then i will have to buy a new one
My System SpecsSystem Spec
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11 Sep 2015   #34
UnknownAK

Windows 7 Home Premium 64bit
 
 

This is a screenshot of the "blocked by graphics" error that i randomly see
My System SpecsSystem Spec
11 Sep 2015   #35
UnknownAK

Windows 7 Home Premium 64bit
 
 

Literally a minute after getting that error i got this one
My System SpecsSystem Spec
11 Sep 2015   #36
UnknownAK

Windows 7 Home Premium 64bit
 
 

As i said before though, it isn't just browsers as i just opened a random folder and it caused the same display adapter has stopped responding message. It must be something to do with loading images or something like that as I think it was the thumbnails of the folder
My System SpecsSystem Spec
11 Sep 2015   #37
Laith

Windows 10 Professional x64
 
 

This must be a failing GPU, replace it.

EDIT: I saw that you have a Radeon type GPU, if you can buy an GeForce GTX card, as they are less likely to cause problems.
My System SpecsSystem Spec
11 Sep 2015   #38
UnknownAK

Windows 7 Home Premium 64bit
 
 

Are there any other last ditch option solutions you may be able to think of?

I still find it hard to believe that i cna run games perfectly fine with 0 issues but yet the second i try to load a ****ing webpage it decides that the graphics card is under too much strain.
My System SpecsSystem Spec
11 Sep 2015   #39
Laith

Windows 10 Professional x64
 
 

Well, i don't really know. It might be a software or a hardware issue. I'll call one of our hardware experts to further dig into this problem.
My System SpecsSystem Spec
11 Sep 2015   #40
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 


Hello Cameron am no expert but will do what I can.

Now I had a quick look at the original dump files and there is a referencesto dxgkrnl.sys which is as you probably know a DirectX issue and along with afew other system refs such as ntkrnl.***** is not conclusive as to where thefault lies it takes some digging around. Now I going to assume you have doneall the drivers for this set up? and run chkdsk and sfc plus any malwarescans??

So being a simple person I like to start with the ruddy obvious and I wouldlie to know what the temps are in this machine at idle and when or close towhen these crashes occur. So please run Speccy https://www.piriform.com/speccy/download andsend back results.

Next see this and send what you find - this is a critical component of anysystem and one very often overlooked as it has no direct or seemingly directimpact on the rest of the components but rail voltage within the PSU have to bewithin very tight tolerances and anything out by +/- 5% volts will have drasticeffects on the performance if not the actual working of the machine - failureto boot to mention just one instance.

But while I am on the subject of hard ware in the msinfo filethere are problem devices -see pic and I am seeing an AOL problem device -that will be the monitor I am guessing because your specs are ok butreally not that comprehensive. You can use the program in this ditty of mine tofind very detailed info on all of the components within the machine - just sothat you know and it is handy to see what voltages and frequenciesthat some of the hard ware is using.





Using HW Info

PART A:

You can test the volts onthe PSU with HW Info HWiNFO,HWiNFO32/64 - Download <download the right bit version and close the right hand window select Sensorsand scroll down to the power section where you will see what the volts aredoing see my pic. In my pic the section (Nuvoton)with VBATT is a dead give away you are in the section for the rail voltages.There are other section titles and one that pops up often is ITE

Now the voltage on thedifferent rails have to be within 5% =+/- of what is required or the machinewill not work properly if at all.

See this for the railvoltage info

http://www.tomshardware.com/reviews/power-supply-specifications-atx-reference,3061.html (Section 2.)

The original right handwindow shows the machine running and is handy for that but for looking at thecomponents in some detail close it and use the main left hand side panel

FOR OTHER COMPONENTS

PART B:

Open each small squarewith + in it on the section the components are in and then click on theindividual component/s (it willhighlight in blue) - in the right hand side will appear all sorts of detailsincluding brands speeds and other essential info that particular device. Seepic for example.

Last as I think there enough for the time being to get on with is that a memtest might not go amiss but it can wait until we finds out some answers from you.

As a matter of interest how did you come by that strange blue screen look - just curious.



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 BSOD only when watching videos




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